DEAL Active Learning

The paper “DEAL: Deep Evidential Active Learning for Image Classification” was accepted for publication at the 19th IEEE International Conference on Machine Learning and Applications (ICMLA)

  • Date: 27.01.2021
  • The paper “DEAL: Deep Evidential Active Learning for Image Classification” of our former master student Patrick Hemmer (DSI of IISM/ KSRI) together with Niklas Kühl and Jakob Schöffer was accepted for publication at the 19th IEEE International Conference on Machine Learning and Applications (ICMLA).
    In the paper, the authors propose a novel AL algorithm (DEAL) that efficiently learns from unlabeled data by capturing high prediction uncertainty. By replacing the softmax standard output of a CNN with the parameters of a Dirichlet density, the model learns to identify data instances that contribute efficiently to improving model performance during training.In several experiments with publicly available data, it is demonstrated that DEAL consistently outperforms other state-of-the-art Active Learning approaches. The method can be easily implemented and does not require extensive computational resources for training.
    By applying DEAL to a real-world use case in the field of automated pediatric pneumonia detection in chest X-ray images, the performance of the method can be confirmed. .
    Feel free to contact the authors for more information.
    Link to paper: https://arxiv.org/abs/2007.11344
    Link to conference: https://www.icmla-conference.org/icmla20/

WI21

DSI ai WI21

  • Date: 15.01.2021
  • The research groups of Prof. Mädche, Prof. Satzger, and Prof. Weinhardt from IISM and KSRI will be present at at the 16th International Tagung Wirtschaftsinformatik (WI-2021) with 9 publications:

    Abendroth, J., Riefle, L., Benz, C., (2021) “Opening the Black Box of Digital B2B Co-Creation Platforms: A Taxonomy“, to appear in: WI 2021 Proceedings.

    Benz, C., Riefle, L., Schwarz, C., (2021) “Co-Creating Value in B2B Platform Ecosystems – Towards a Deeper Understanding of the Emergence and Nature of Actor Engagement“, to appear in: WI 2021 Proceedings.

    Enders, T., Benz, C., Satzger, G., (2021) “Untangling the Open Data Paradox: How Organizations Benefit from Revealing Data“, to appear in: WI 2021 Proceedings.

    Heinz, D., Hunke, F., Breitschopf, G. (2021) “Organizing for Digital Innovation and Transformation: Bridging Between Organizational Resilience and Innovation Management“, to appear in: WI 2021 Proceedings.

    Guggenberger, T., Hunke, F., Möller, F., Eimer. A., Satzger, G., Otto, B. (2021) “How to Design IIoT-Platforms your Partners are Eager to Join: Learnings from an Emerging Ecosystem“, to appear in: WI 2021 Proceedings.

    Hummel, D., Vogel., T., and Maedche, A. (2021)“The Effect of Personality Traits and Gender Roles on Consumer Channel Choices“, to appear in: WI 2021 Proceedings.

    Riefle, L., Benz, C. (2021) “User-specific Determinants of Conversational Agent Usage: A Review and Potential for Future Research“, to appear in: WI 2021 Proceedings.

    Stöckel, B., Kloker, S., Weinhardt, C., and Dann, D. (2021)“Quantity over Quality? – A Framework for Combining Mobile Crowd Sensing and High Quality Sensing“, to appear in: WI 2021 Proceedings.

    Greif-Winzrieth, A., Peukert, C., and Dann, D. (2021) “What Goes Around, Comes Around: The Effects of 360-Degree Experiences on Peer-To-Peer Platform Behavior“, to appear in: WI 2021 Proceedings.

    For further information feel free to directly contact the authors.

HiCSS 54

HICSS-54 Best Paper Award for KIT

SUGAR Fall 2020 Prsenations

SUGAR fall presentations 2020

  • Date: 18.12.2020
  • How to delight corporate visitors of an innovation center? How to help people to distinguish real multimedia content from fake one in social media? What are new ways to communicate with customers in the financial services industry? How to radically innovate museums in a digital space?

    In October, about 70 Students of the KIT, HPI and further SUGAR universities accepted these and further challenges provided by corporate partners in order to develop disruptive solutions until next June. Earlier this week, they reported insights and findings at the first milestone, aka the “Fall Presentation”. About 130 students, practitioners and lecturers attended this event. The teams delivered impressive pitches and conducted in-depths discussion sessions with their corporate partners. Moreover, all sides had lots of fun joining fun virtual networking sessions and listening to inspiring keynotes. Truly a highlight!

    Thanks a lot to Falk Uebernickel and this team at HPI for organizing the event as well as to all participants for making this a great experience. We are looking forward to the next milestone in March, the Winter Presentations. So, stay tuned for further details.

SDT HUK

KIT x HPI x HUK

  • Date: 14.12.2020
  • Don't we all love to communicate with our insurance company? Or maybe not? This year, HUK-Coburg and their online-subsidiary HUK24 challenged one of our SUGAR Service Design Thinking teams to find out how insurances can communicate with their customers more actively, event-related and aligned with customers’ communication preferences. Karim Djahlat, Fabian Furtwänger, Jonathan Gadea Harder, Georg Lange, Konstantin Merz, Sophie Perret, and Benedikt Schenkel – a joint team of students from HPI and KIT – accepted the challenge. They are on their wayto find out how we will soon have chats with our insurances, or – more broadly speaking – how a meaningful insurance-customer communication will look like in the future. We wish the team good luck on their 9-months journey and can’t wait to see what they come up with. Thanks a lot to our colleagues at HUK-Coburg and HUK24, Mandy Mann, Matthias Pierzyna, Tim Stahringer, and Daniel York Burger for the great collaboration and providing this tricky topic!For more information on the SUGAR program check-out our website (http://sdt-karlsruhe.de/) or the page of the SUGAR Network.

Max Schemmer VDMA

Max Schemmer wins Young Talent Award: Digitalization in mechanical engineering of the VDMA

  • Date: 10.12.2020
  • We congratulate Max Schemmer, research associate and PhD candidate in the Digital Service Innovation research group of the KSRI/IISM, for winning the first place in the “Nachwuchspreis: Digitalisierung im Maschinenbau“ (Young Talent Award: Digitalization in mechanical engineering) of the VDMA with his mater thesis, titled ”Design knowledge for image mining-based decision support systems: A case study in automated tool wear analysis.” (Link to their post: https://www.linkedin.com/posts/vdma_vdma-zeichnet-junge-maschinenbauer-mit-nachwuchspreis-activity-6742406657592086528-Xunj)
    In his thesis, together with Ceratizit Austria GmbH, he developed a solution for automated, computer vision-based tool wear analysis based on artificial intelligence. The study followed an iterative Design Science Research approach: Initially, with the help of interviews with domain experts use cases and requirements were collected. Based on these, an AI-enhanced web application was developed and evaluated. His research has both practical as well as research implications. First, the innovative solution extends the service offerings of the Ceratizit Austria GmbH. Second, throughout the design science research project design knowledge was created which can support researchers in the development of image mining applications.
    In his PhD he builds on top of this work and is currently researching on topics in the area of Human-Computer Collaboration and AI-based Servitiztation together with IBM. If you are interested in one of the topics feel free to contact him.

AI Podcast

Podcast: Where Does Artificial Intelligence (AI) Stand in Industry Today? Insights and Beyond

  • Date: 05.12.2020
  • Where does AI stand in industry today? Artificial Intelligence (AI) is becoming increasingly important. However, many businesses are still not able to demonstrate added value from AI projects – very often remaining in their infancy stage. What are the reasons behind this? Where do businesses generally stand with AI and digitalization – and what role does the general data protection regulations have in this case? Are cultural changes necessary – and how can these be implemented? Should AI concern those involved in corporate strategy – or should it be left to the IT nerds… These questions and more will be discussed in this podcast episode by Dr. Niklas Kühl (DSI of IISM/KSRI) and Dr. Johannes Kunze von Bischoffshausen.

    German version of the podcast: https://open.spotify.com/episode/6VFmjwAPYq64aavxcWKtBQ?si=cGZw6qOPRq6kZHe6wvXd_g. For the english version please click on the link next to the text. 

DLDS_Webinar

Webinar series “Designing Data-driven Business Models” completed!

  • Date: 04.12.2020
  • Today, we completed the webinar series “Designing Data-driven Business Models”, which was launched on 06.11.2020. Throughout 3 webinar sessions and an individual coaching session with each participating organization, guest speaker Claudia Schmitt-Lühmann introduced 13 participants from 8 organizations to the design of data-driven business models. 
    To approach the design of data-driven business models, the webinar sessions dealt with the topics “Basics of human-centric design”, “Needfinding and ideation” and “Business modeling”. We equipped the organizations with actionable knowledge and hands-on tools for their journey towards their own data-driven business model. In individual coaching sessions, we applied the presented content to their particular context and identified valuable next steps.
    We are very pleased about the success of our pilot trial and excited to conduct a follow-up webinar series in the first quarter of 2021. Further information on the upcoming offering will be available soon. If you are interested in participating next year, please don’t hesitate to contact us!This webinar series is part of the research project “Data Literacy and Data Science for SMEs: Education and Qualification” (www.dataakadmie.de), which is funded by the Ministry of Social Affairs and Integration Baden-Württemberg from the European Social Fund and the Ministry of Science, Research and Art Baden-Württemberg until the end of 2021.

IBM Industrial 2030 Meetup

Michael Vössing talks on current AI projects of IISM/KSRI at IBM Industrial 2030 Meetup

  • Date: 27.11.2020
  • "Collaboration between humans and computers is crucial in AI projects to solve problems that actually matter to people,” said Dr.-Ing. Michael Vössing (DSI/IISM) in an entertaining and insightful talk at the IBM Industrial2030 Meetup. Michael presented several AI projects that IISM/KSRI researchers have developed in collaboration with companies from the manufacturing, construction, and energy industry. He shared four lessons for successful AI projects:

    (1) Quantify the uncertainty associated with predictions to avoid overreliance.

    (2) Compensate for limited “good” data by analyzing a lot of “bad” data.

    (3) Understand and leverage the complementary expertise of domain experts and AI systems.

    (4) Solve complex problems by linking multiple AI systems.

HICSS 54

Participation at HICSS

SUGAR BLM

SUGAR goes Culture

  • Date: 20.11.2020
  • The COVID-19 pandemic emphasizes the need for a digital transformation in the cultural scene, especially for museums. For the first time Badisches Landesmuseum is joining the SUGAR program! They challenged a team of students from Karlsruhe Institute of Technology (KIT) and Politechnika Warszawska to “rethink the museum in the digital space” in order to facilitate more dialog between citizens and museums on topics that move our society. 

    Good luck to the project team Finn Bail, Gabriela Domaradzka, Sebastian Gries, Samantha Portas, Agata Rzeźniczuk, Lisa Tran, and Corinna Zylka for the next nine months! We are all curious what new experiences the cultural scene will have in store for us. 

    Thanks a lot to Johannes Bernhardt and Christiane Lindner from Badisches Landesmuseum for involving us into this fascinating challenge and accompanying the team. 

    For more information on the SUGAR program check-out our website (http://sdt-karlsruhe.de/) or the page of the SUGAR Network

Johannes Jakubik

New member of the DSI team: Johannes Jakubik

  • Date: 18.11.2020
  • Johannes Jakubik graduated from the Karlsruhe Institute of Technology (KIT) with a bachelor’s and a master’s degree in Industrial Engineering and Management. During his master’s degree, he studied information systems and computer engineering at the Instituto Superior Técnico (Lisbon, Portugal) and authored his thesis at ETH Zurich (Switzerland) at the chair of management information systems. Johannes is an Affiliated Research Member at the Chair of Management Information Systems at ETH Zurich. 

    From October 2020, Johannes is working towards his PhD as a research associate at the Applied AI in Services Lab. His research interests include Machine Learning & Deep Learning, Prescriptive Analytics, Mathematical Optimization and Human-Centered Artificial Intelligence.

Hector School

Elective module "Digital Services" at the HECTOR School of Engineering & Management master program

  • Date: 17.11.2020
  • Understanding and shaping innovation via data-based and AI-supported Digital Services is a prerequisite for successful business model transformation. Over the last two weeks, Gerhard Satzger, Ronny Schüritz, Niklas Kühl, and Niels Feldmann the DSI research group at KSRI/IISM for the first time offered the newly created elective module "Digital Services" at the HECTOR School master program "Information System Engineering & Management (ISEM"). In interactive and (due to Corona...) virtual sessions they introduced the professionals from various organizations to: Digital Service Business Model and Transformation, Service Innovation, Artificial Intelligence in Service Systems, and Service Design Thinking. 
    Thank you also to Carina Benz, Lara Riefle, and Max Schemmer for their support.
    Find out more about the HECTOR school under https://www.hectorschool.kit.edu.

DLDS_Webinar

Webinar series “Designing Data-driven Business Models”

  • Date: 11.11.2020
  • Last Friday, we launched our webinar series “Designing Data-driven Business Models”. Our guest speaker Claudia Schmitt-Lühmann introduced 10 participants from 6 organizations to the basics of data-driven business models and human-centric design. We are very happy about the interest of SMEs in Germany in our research and excited to accompany the organizations’ journey towards their own data-driven business model throughout the following two sessions and the conclusive individual coaching.
    This webinar series is part of the research project “Data Literacy and Data Science for SMEs: Education and Qualification” (www.dataakadmie.de), which is funded by the Ministry of Social Affairs and Integration Baden-Württemberg from the European Social Fund and the Ministry of Science, Research and Art Baden-Württemberg until the end of 2021.
    If you are interested in participating in our follow-up offerings in 2021, please don’t hesitate to contact us! Further information is available at: https://www.ksri.kit.edu/DLDSworkshop.php.

News_Stefan Seebacher_Study

Study on "Towards an understanding of technology fit and appropriation in business networks"

  • Date: 02.11.2020
  • More than ever, business performance depends on connectivity. Blockchain enables us to connect beyond company borders. 
    Today, organizations are increasingly connected with their business partners through information technology. However, the aspects that impact the performance of such technology-enabled networks are yet to be investigated. Stefan Seebacher, Ronny Schüritz, and Gerhard Satzger of the DSI Group of KSRI/IISM integrate insights of interviews with experts that implemented a diverse set of blockchain systems with the Fit-Appropriation Model and develop a comprehensive research model. They illustrate how technology fit as well as technology appropriation can be applied on a network level, thereby, identifying factors that impact the performance of a technology-enabled business network. 
    The research will be published later this year in the Journal of Information Systems and e-Business Management. 
    If you have any questions, feel free to contact our expert on Blockchain Stefan Seebacher or the other authors Ronny Schüritz and Gerhard Satzger.

DL2030

DL2030 - High Tech meets High Touch

  • Date: 30.10.2020
  • On October 28th, more than 60 experts from industry and academia joined our digital conference themed "High Tech meets High Touch". The DL2030 project team shared their vision of the "Dienstleistungswende" and discussed strategies for Germany to be among the top players in services by 2030.

    We agree that:

    1. 1) Service logic demands a consistent focus on the benefits for customers and citizens, which can now be put into practice through digitization.
    2. 2) Services are characterized by interactive value co-creation, which now scales through digitalization.
    3. 3) "Everything-as-a-Service" is the core of discontinuous digital value creation models.
    4. 4) Service research promotes digital innovation and transformation in citizen-oriented, employment-intensive and system-relevant service industries.

     

    Those findings were derived as part of the BMBF-funded research project DL2030 in collaboration with Universität Hamburg (Tilo Böhmann & Christian Grotherr) and FAU Erlangen-Nürnberg (Angela Roth & Martin Schymanietz). Special thanks to BMBF & PTKA for enabling and accompanying the project.
    We were fascinated by the efforts made by the service community and look forward to establishing the "Deutsches Forum Dienstleistungsforschung" (DF)².

    Special thanks also to Agnes Heftberger, Dieter Kempf, Michael Müller-Wünsch and Christoph Schmitz for joining our panel discussion.


    If you have any questions about the future of services, please feel free to contact the involved DSI/IISM members directly: Carina Benz, Clemens Wolff, Gerhard Satzger.

SDaC

SDaC consortium meeting

  • Date: 14.10.2020
  • Last Thursday, on 08.10.2020, about 30 consortial partners of the SDaC project met locally in Karlsruhe and digitally. The aim was to review the current work progress. In the afternoon, digital technologies and construction machinery were the focus of a hands-on workshop. On friday, on 09.10.2020, our partners were invited to participate. Here we tested together our current wireframes to get feedback for the next steps in our development.

    If you have any questions about the use of artificial intelligence in the construction industry, please feel free to contact our staff directly: Michael Vössing, Benedikt Blumenstiel, Patrick Hemmer.

     

Clemens Wolff PhD

Clemens Wolff successfully defended his Ph.D. thesis on System-oriented service delivery

Max Schemmer and Patrick Hemmer

New members of the DSI team: Max Schemmer und Patrick Hemmer

  • Date: 10.08.2020
  • Max Schemmer earned his Bachelor's degree in Economics at the University of Cologne. He graduated with a Master's degree in technical economics from the Karlsruhe Institute of Technology (KIT). From August 2020 he is working on his PhD in cooperation with IBM in the Applied AI Lab of the Digital Service Innovation group. During his doctorate he is working on the topic AI-based Servitization.

    Patrick Hemmer graduated from the Karlsruhe Institute of Technology (KIT) with a bachelor’s and a master’s degree in Industrial Engineering and Management. As part of the master’s degree, he studied for one year at the University of Linköping in Sweden and participated in the Service Design Thinking program of the KSRI. Patrick is a research associate at the Applied AI Lab. His research interests include Machine Learning & Deep Learning, Computer Vision, Active Learning, Human-Computer-Collaboration, Human-Centered Artificial Intelligence.

Will the customers be happy?

Will the customers be happy? Identifying unsatisfied customers from service encounter data

  • Date: 07.07.2020
  • The paper “Will the customers be happy? Identifying unsatisfied customers from service encounter data” was accepted for publication in the Journal of Service Management. The authors Lucas Baier, Niklas Kühl, Ronny Schüritz and Gerhard Satzger show how machine learning can be applied to predict the satisfaction of customers based on data retrieved from IT incident tickets. In contrast to traditional approaches (e.g., surveys) which suffer from drawbacks such high manual effort or delayed availability, the approach proposed in the paper offers an extendable, data-based solution which elicits customer satisfaction in an automated and cost-effective way. This information enables service providers to immediately address service failures and start recovery actions early.

Cloud Services Workshop

Cloud Services Workshop

  • Date: 06.07.2020
  • Since 2015, an Cloud Workshop has been integrated into the lecture “Digital Services”. In this workshop, students gain hands-on experience with IBM Cloud services and build small prototypes for a specific use case.

    Beside the lecturers, a small team of IBMers participates to support students and give insights into real work life. Because of the current COVID-19 pandemic, this year’s workshop was organized as a completely virtual event. Nevertheless, around 60 students took part and developed awesome results in a short timeframe. On the first day of the workshop, we introduced the IBM Cloud platform, primarilyNode-RED with Watson services, and a (hypothetical) use case. The students’ task was to generate innovative cloud service ideas for “Das Fest” 2021, considering special challenges of COVID-19. Then, the students had three weeks to refine their ideas and develop working prototypes, which they presented on the second workshop day. A recurring idea was to use the Watson Visual Recognition service to detect if a person wears a mask when entering the festival area. Another group of services regarded the prevention of queues and overcrowding, e.g., by offering online food ordering. One group created a Telegram chatbot, while another group developed a service to regularly remind festival visitors to wash their hands. Oneof the most interesting prototypes contained capacity management, including a visual recognition “mask check” service, and real-time mood analysis based on tweets. 

Healthy surveillance

“Healthy surveillance”: Designing a concept for privacy-preserving mask recognition AI in the age of pandemics

  • Date: 30.06.2020
  • The trade-off between personal data protection and AI performance is an exciting field of research. In the ongoing fight against the spread of the novel coronavirus COVID-19, many governments have recommended—or even obliged—their citizens to wear masks as an effective countermeasure. In an interdisciplinary, cross-institute (IISM , KSRI and SECUSO) work, Niklas Kühl, Dominik Martin, Clemens Wolff, and Melanie Volkamer show what a data protection-friendly mask recognition video system could look like.

ecmlpkdd2020

Publication accepted at the European Conference of Machine Learning and Principles and Practice of Knowledge Discovery in Databases

  • Date: 18.06.2020
  • The paper “An uncertainty-based human-in-the-loop system for industrial tool wear analysis” of our master student Alexander Treiss, Jannis Walk and Niklas Kuehl was accepted for publication at The European Conference of Machine Learning and Principles and Practice of Knowledge Discovery in Databases. In the paper uncertainty measures based on Monte-Carlo dropout are used in the context of a human-in-the-loop system to increase the transparency and performance of the utilized convolutional neural network. A multiple linear regression is used to predict the quality of predictions. In case a prediction is estimated to be of low quality a human expert is asked to generate a prediction for the corresponding input. A simulation study demonstrates that the uncertainty-based human-in-the-loop system increases performance for different levels of human involvement in comparison to a random-based human-in-the-loop system. The system was developed in cooperation with Ceratizit Austria GmbH, in the research project Vertical Integration Analytics.

    Feel free to contact the authors for more information.

ECIS2020

ECIS 2020

  • Date: 14.05.2020
  • 14 KIT contributions are accepted for the upcoming European Conference on Information Systems (ECIS) – across our information system research groups of Prof. Mädche, Prof. Satzger, Prof. Sunyaev (AIFB), and Prof. Weinhardt. We congratulate all author teams! 

    • Adam, M., Niehage, L., Lins, S., Benlian, A., and Sunyaev, A. (2020). "Stumbling over the Trust Tipping Point – The Effectiveness of Web Seals at Different Levels of Website Trustworthiness", to appear in: ECIS 2020 Proceedings.
    • Benke, I. and Gnewuch, U. (2020). “Towards Design Principles for Trustworthy Affective Chatbots for Virtual Teams“, to appear in: ECIS 2020 Proceedings.
    • Enders, T., Benz, C., Schüritz, R., and Lujan, P. (2020). “How to Implement an Open Data Strategy“, to appear in: ECIS 2020 Proceedings.
    • Enders, T., Wolff, C., Satzger, G. (2020). “Knowing What to Share: Selective Revealing in Open Data”, to appear in: ECIS 2020 Proceedings.
    • Gnewuch, U., Meng, Y., and Maedche, A. (2020). “The Effect of Perceived Similarity in Dominance on Customer Self-Disclosure to Chatbots in Conversational Commerce“, to appear in: ECIS 2020 Proceedings.
    • Golla, A., Henni, S., and Staudt, P. (2020). “Scaling the Concept of Citizen Energy Communities through a Platform-based Decision Support System “, to appear in: ECIS 2020 Proceedings.
    • Kannengießer, N., Lins, S., and Sunyaev, A. (2020). "Uncertainties Toward Permissioned Distributed Ledgers: A Multi-Actor Uncertainty Conceptualization”, to appear in: ECIS 2020 Proceedings.
    • Karb, T., Kühl, N., Hirt, R., and Glivici-Cotrută, V. (2020). “A Network-Based Transfer Learning Approach to Improve Sales Forecasting of New Products“, to appear in: ECIS 2020 Proceedings.
    • Loewe, N. and Nadj, M. (2020). “Physio-Adaptive Systems - A State-of-the-Art Review and Future Research Directions“, to appear in: ECIS 2020 Proceedings.
    • Michalczyk, S., Nadj, M., Azarfar, D., Maedche, A., and Groeger, C. (2020). “A State-of-the-Art Overview and Future Directions of Self-Service Business Intelligence and Analytics“, to appear in: ECIS 2020 Proceedings.
    • Michaelczyk, S. and Scheu S., (2020). “Designing an Analytical Information Systems Engineering Method“, to appear in: ECIS 2020 Proceedings.
    • Morana, S., Gnewuch, U., Jung, D., and Granig, C. (2020). “The Effect of Anthropomorphism on Financial Decision-Making with Robo-Advisor Chatbots“ , to appear in: ECIS 2020 Proceedings.
    • Reuter-Oppermann, M., and Wolff, C. (2020). “Towards Enabling Customer-Centric Emergency Logistics in Healthcare“, to appear in: ECIS 2020 Proceedings.
    • Rietz, T., and Schneider, F. (2020). “We see we disagree: Insights from Designing a Cooperative Requirements Prioritization System“, to appear in: ECIS 2020 Proceedings.
    • Beside the research papers, Tim Rietz was accepted to present his PhD project titled “Designing scalable AI-based Requirements Eclitation and Analysis Systems“ at the Doctoral Consortium.
DESRIST2020

DESRIST 2020

  • Date: 27.04.2020
  • IISM will be present at the 15th International Conference on Design Science Research in Information Systems and Technologies (DESRIST) in Kristiansand, Norway with 5 accepted papers in the fields of Digital Service Design & Innovation, Applied AI for Services and Digital Experience & Participation: 

     

    Wolff / Kühl / Satzger:  “Engineering Industrial Service Systems: Design and Evaluation of System-Oriented Service Delivery"

    Martin / Kühl / von Bischhoffshausen / Satzger: “System-wide Learning in Cyber-Physical Service Systems: A Research Agenda" 

    Hunke / Seebacher / Thomsen: “Please Tell Me What to Do – Towards a Guided Orchestration of Key Activities in Data-Rich Service Systems“

    Purao / Chandra Kruse / Maedche: “The Origins of Design Principles: Where do… they all come from?…“

    Feine / Adam / Benke / Maedche / Benlian: "Exploring Design Principles for Enterprise Chatbots: An Analytic Hierarchy Process Study“ 

     

    For more information feel free to contact the authors.

Benedikt Blumenstiel and Daniel Heinz

New members of the DSI team: Benedikt Blumenstiel and Daniel Heinz

  • Date: 21.04.2020
  • Benedikt Blumenstiel is studying Information Systems at KIT and will work as a Junior Researcher of the KSRI. He got to know the DSI/IISM through his bachelor thesis on Text Mining and is now developing AI applications for the construction industry.

    Daniel Heinz is studying Industrial Engineering and Management and is in the final year of his Master’s degree with focus on Management and Applied Informatics. After finishing his Bachelor’s degree in April 2018, he first spend a semester abroad at Queensland University of Technology (QUT) in Brisbane (Australia), where he took part in the local design thinking program as one of his classes. Since October, he already contributed to the BigDieMo 2.0 project as a student assistant at IISM/KSRI. In his new role as a Junior Researcher he will continue to do research on data-based services.

     

Servicetoday

SERVICETODAY introduces current KSRI projects of DSI in the area of data-based services

  • Date: 26.03.2020
  • The current issue of the magazine SERVICETODAY (Magazine of KVD on management, organization and practice in service) introduces three ongoing projects of DSI at KSRI on data-driven services:

    BigDIeMo: The project aims at the systematic development of data-based services starting from new data resources including with concrete methodological workshops. Contact: Fabian Hunke

    Service Meister: The project investigates the possibilities for the use of AI solutions to support complex service processes. Contact person: Lucas Baier

    bi.smart: The new bi.smart project is working on a new development logic in which data from the customer to the service and product design are newly systematized and transferred into a dynamic process model. Contact person: Carina Benz

    You can download the complete article on this page.

Service Analytics A

Applications for Service Analytics A (reworked lecture concept)

  • Date: 19.03.2020
  • In the upcoming summer term we offer the lecture "Service Analytics - A" with a new teaching concept. Based on a practical use case from the field of "Computer Vision", students will have the opportunity to implement a technical prototype of an analytics service independently in small groups. For this purpose, the lecture provides theoretical basics of machine learning and computer vision as well as practical application examples. Further information and applications: https://dsi.iism.kit.edu/64_411.php and https://portal.wiwi.kit.edu/ys/3539

     

     

WI2020

DSI at WI2020

  • Date: 13.03.2020
  • The research groups of Prof. Mädche, Prof. Satzger, and Prof. Weinhardt from IISM and KSRI were present at the 15th International Tagung Wirtschaftsinformatik (WI-2020) in Potsdam with 9 publications:

    • Blockchain and Trust in the Platform Economy: The Case of Peer-to-Peer Sharing (Dann, D., Peukert, C., Hawlitschek, F., Martin, C., and Weinhardt, C.)
    • Designing Analytics-Based Services: Exploring Design Requirements for Methodological Tool Assistance in Service Design Teams (Hunke, F. and Kiefer, F.)
    • Discovering Core Modules of Platform-based Software Ecosystems for Non-Profit Sport Organizations (Benke, I., Guth, P., Rietz, T., and Maedche, A.)
    • Enriching E-Participation through Augmented Reality: First Results of a Qualitative Study (Fegert, J., Pfeiffer, J., Peukert, C., and Weinhardt, C.)
    • Handling Concept Drifts in Regression Problems – the Error Intersection Approach (Baier, Lucas; Hofmann, Marcel, Kühl, Niklas; Mohr, Marisa; Satzger, Gerhard)
    • Machine Learning for Bitcoin Pricing — A Structured Literature Review (Jaquart, P., Dann, D., and Martin, C.)
    • Oracle or Teacher? A Systematic Overview of Research on Interactive Labeling for Machine Learning (Knaeble, M., Nadj, M., and Maedche, A.)
    • Trustworthy AI: How Ethicswashing Undermines Consumer Trust (Peukert, C. and Kloker, S.)
    • Pathways from Data to Value: Identifying Strategic Archetypes of Analytics-Based Services (Hunke, Fabian; Seebacher, Stefan; Schüritz, Ronny; Satzger, Gerhard)

    For further information feel free to directly contact the authors.

BigDieMo Workshops

BigDieMo 2.0 Workshops

  • Date: 03.03.2020
  • As part of the BigDieMo 2.0 research project, the IISM team held two workshops this week with the companies Unicorn Engineering GmbH (Schwäbisch Gmünd) and CTC battery technology GmbH (Böblingen). The workshop concept for the user-centric development of data-based services, which was developed in the past months, was tested in practice. The workshop concept builds on the results of the preliminary project BigDieMo and additionally integrates design thinking methods to support SMEs in the systematic development of data-based business models. In addition, the two events have already set the course for future cooperation in the context of further research projects.

     

IESS2020

DSI at IESS in Porto

ISACA Thesis Award

Manuela Hofmann received the ISACA Germany Chapter Thesis Award

  • Date: 13.01.2020
  • Congratulations to our former master student Manuela Hofmann whose thesis now received the ISACA Germany Chapter Thesis Award.  Her thesis on prioritization of digital projects - targeting to improve IT project porftfolio management - was written in cooperation with the Digital Office of TRUMPF and a summary appeared in HMD.

    Thanks to Dr. Ulrich Faisst, Thomas Pschybilla, Tobias Enders and Michael Vössing for their support!

Paper-A-Thon

Niklas Kühl is paper-a-thon winner of ICIS 2019

  • Date: 20.12.2019
  • Together with Prof. Dr. Christian Meske (FU Berlin) and Jodie Lobana (McMaster University, Hamilton, Canada), Dr. Niklas Kühl won the Paper-a-Thon at the International Conference on Information Systems (ICIS) 2019. The final topic was "Do you comply with AI? - The impact of personalized explanations of learning algorithms on compliance behavior".

    The paper focuses on machine learning algorithms as "black boxes" and addresses the situation that, based on different user backgrounds (experience, education, etc.), different mental models of reality and thus algorithms exist in organizational contexts. This requires a model-specific personalization of explanations ("Explainable AI"), which in turn have an influence on trust, compliance behavior and ultimately task performance. First results from a qualitative study support these assumptions, which will be tested quantitatively in a follow-up project.

WI-2020

Presence at Wirtschaftsinformatik Conference WI-2020

  • Date: 11.12.2019
  • The research groups of Prof. Mädche, Prof. Satzger, and Prof. Weinhardt from IISM and KSRI will be present at the 15th International Tagung Wirtschaftsinformatik (WI-2020) in Potsdam with 9 publications:

    • Blockchain and Trust in the Platform Economy: The Case of Peer-to-Peer Sharing (Dann, D., Peukert, C., Hawlitschek, F., Martin, C., and Weinhardt, C.)
    • Designing Analytics-Based Services: Exploring Design Requirements for Methodological Tool Assistance in Service Design Teams (Hunke, F. and Kiefer, F.)
    • Discovering Core Modules of Platform-based Software Ecosystems for Non-Profit Sport Organizations (Benke, I., Guth, P., Rietz, T., and Maedche, A.)
    • Enriching E-Participation through Augmented Reality: First Results of a Qualitative Study (Fegert, J., Pfeiffer, J., Peukert, C., and Weinhardt, C.)
    • Handling Concept Drifts in Regression Problems – the Error Intersection Approach (Baier, Lucas; Hofmann, Marcel, Kühl, Niklas; Mohr, Marisa; Satzger, Gerhard)
    • Machine Learning for Bitcoin Pricing — A Structured Literature Review (Jaquart, P., Dann, D., and Martin, C.)
    • Oracle or Teacher? A Systematic Overview of Research on Interactive Labeling for Machine Learning (Knaeble, M., Nadj, M., and Maedche, A.)
    • Trustworthy AI: How Ethicswashing Undermines Consumer Trust (Peukert, C. and Kloker, S.)
    • Pathways from Data to Value: Identifying Strategic Archetypes of Analytics-Based Services (Hunke, Fabian; Seebacher, Stefan; Schüritz, Ronny; Satzger, Gerhard)

    For further information feel free to directly contact the authors.

Lara Riefle and Jakob Schöffer

New members of the DSI team: Jakob Schöffer and Lara Riefle

  • Date: 03.12.2019
  • Jakob Schöffer earned his undergraduate degree in Industrial Engineering and Management from the Karlsruhe Institute of Technology (KIT). In 2017, Jakob graduated from the Georgia Institute of Technology in Atlanta, Georgia (USA) with a master’s in Operations Research. Upon graduation, he joined IBM in Armonk, New York (USA), working as a data scientist. After more than 2 years with IBM, Jakob returned to KIT in October 2019, where he is now working towards his PhD.

    Lara Riefle studied industrial engineering at the Karlsruhe Institute of Technology and wrote her bachelor's and master's thesis at KSRI. During her PhD Lara Riefle will be researching digital engagement and human behavior in Information Services.

     

DSI at IESS2020

DSI at IESS2020

  • Date: 15.11.2019
  • The DSI-group within IISM / KSRI is proud to have 4 papers accepted for the International Conference on Exploring Service Science (IESS) in Porto Feb 2020. 

    Conceptualizing the Role of Blockchain Technology in Digital Platform Business  // Tim Schulze, Stefan Seebacher, Fabian Hunke

    Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption - The Case of Data-Driven Services  //  Tobias Enders, Dominik Martin, Gagan Sehgal, Ronny Schüritz

    Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-Method for Predicting Industrial Costs of Downtime  // Clemens Wolff, Niklas Kühl, Gerhard Satzger

    Half-empty or half-full? A Hybrid Approach to Predict Recycling Behavior of Consumers to Increase Reverse Vending Machine Uptime // Jannis Walk, Robin Hirt, Niklas Kühl, Erik R. Herslov

    Congratulation to the author teams around Clemens Wolff, Tobias Enders, Stefan Seebacher and Jannis Walk. It is particularly nice to see one of our graduate students, Tim Schulze, being part of the research work.

     

ICIS_2019

DSI at ICIS in Munich

  • Participation at ICIS 2019

    The research groups of Prof. Mädche, Prof. Satzger, and Prof. Weinhardt from IISM and KSRI will be present at the International Conference on Information Systems (ICIS) 2019 in Munich with 6 accepted conference papers.  Furthermore, Jasper Feine was accepted to participate at the ICIS Doctoral Consortium to present his PhD project “Design Principles for an Effective and Efficient Social Chatbot Development”.

    Full Research Papers

    M Knierim, M Nadj, M Xiling Li, and C Weinhardt (2019). Flow in Knowledge Work Groups – Autonomy as a Driver or Digitally Mediated Communication as a Limiting Factor?

    J Feine, S Morana, and A Maedche (2019). Designing a Chatbot Social Cue Configuration System.

    C Wolff, S Kimbrough, N Kühl (2019). Analyzing the Impact of Strategic Behavior in System-Oriented Service Delivery.

    S Diederich, M Janßen-Müller, AB Brendel, S Morana (2019). Emulating Empathetic Behavior in Online Service Encounters with Sentiment-Adaptive Responses: Insights from an Experiment with a Conversational Agent

    Short Papers

    D Dann, N Funk, C Meske, A Maedche, B Mueller, and T Teubner (2019). Toward a Platform for the Systematic Accumulation of Knowledge in IS Research

    R Schüritz, K Farrell, B Wixom, G Satzger (2019).Value Co-Creation in Data-Driven Services: Towards a Deeper Understanding of the Joint Sphere.

Service Meister Workshop

First Service Meister Workshop

  • The first Service Meister Workshop on "Artificial Intelligence for Small and Medium-Sized Businesses" enjoyed great participation from both the consortium and the various participating companies from German SMEs. After a general welcome by the host Andreas Weiss from the eco Association and a presentation of the Service Meister project, exciting talks on current topics in the field of Artificial Intelligence followed by leading experts from industry and science.

prenode

Founder of the month april: prenode

  • The prenode spin-off supports companies in the development of artificial intelligence (AI) by significantly reducing their development time. The tasks assigned to the AI are often similar to those of an industry. By securely exchanging AI models between companies while protecting data at the same time, the start-up enables faster development and continuous improvement of these AI models.

    Find more information on this Website .

wind rotor blades

Second life for used wind rotor blades

  • A large number of rotor blades from wind turbines reaches their end of life. A team of students from the university of St. Gallen and the Karlsruhe Institute of Technology (KIT) embarked on the challenge to find a second life for these blades. At Milano Design Week 2019 they presented their solution.

     

    Rotor blades from wind turbines must be replaced every twenty years. Their synthetic materials make them difficult to recycle and until today they are mostly shredded and burnt. As an ever-growing number of wind turbines reach their end of life, the German energy company RWE challenged a team of seven students from the University of St. Gallen and the Karlsruhe Institute of Technology to find a second purpose for used rotor blades – in other words, to create new user experiences based on this unusual material.

     

    Since October 2018, this team of students from the 2018/19 SUGAR program is working on solving this challenge. The students created a platform called “bladesign” which supports and empowers creative people during every step of their design process of repurposing rotor blade material. In order to enable the creators to effectively work with rotor blade material, bladesign aims to give them the inspiration, information, references, complementary expertise and network that they need. With such collaborations, the students hope to achieve an important step towards a more sustainable future.

     

    To test and improve the first release of their bladesign prototype, the student team initiated a collaboration with the German design studio Tarantik & Egger. Together with the students, the designers developed a unique furniture series made out of different parts of the outworn wind turbine rotor blades. The first items of this furtniture series (dining table, coffee table, shelf, and seats) are now available for purchase. The tables consist of a rotor blade base with a glass top, the seats of a rotor blade base with a soft leather cushion top.

     

    Together, the student team and Tarantik & Egger, jointly presented the rotor blade furniture series and the bladesign.de website at Milano Design Week 2019, from April 8 to 14. Both, furniture and bladesign received a lot of attention. In the next five weeks, the student team incorporates this feedback into their next bladesign.de release, just to enable more success stories such as the furniture series.

     

    Find the original article here.