Department: Applied AI in Services

Overview

With the rise of (smart) service systems, there are increasingly opportunities for collaboration and new ways of co-creating value. Every action in a service system produces data that can be a valuable source of information to trigger value co-creation. Although the analysis of this data is crucial for its economic success, fully exploiting its potential still remains one of the challenges for smart service systems. In our lab, we analyze and improve such situations where relevant data sources and analytical knowledge are typically controlled by different entities—but not distributed or shared among them.

Research Topics

We are interested in the utilization of machine learning and artificial intelligence for the development of innovative services. We follow the complete lifecycle of AI from business problem to deployment, e.g. in the industrial sector. By actually designing and implementing AI-based services, we uncover new theoretical and practical knowledge.

 

Current topics include
  • AI in Service Systems
    • Meta machine learning
    • Transfer machine learning
    • System-oriented service delivery
  • AI for Industrial Services / Smart Services
    • Predictive Maintenance Cyber-physical Systems
    • Human-machine collaboration in services
    • AI-based industrial services
    • Validity of predictive services

 

Contact via email:

 aai∂lists.kit.edu

Lead

 

Dr. Niklas Kühl

 

 +49 721 608-43998
 kuehlNqw1∂kit edu

Dr. Michael Vössing

 

 +49 721 608-45624
 michael voessingVjv7∂kit edu

Publications


2021
Book Chapters
Artificial Intelligence for Healthcare Logistics: An Overview and Research Agenda.
Reuter-Opperman, M.; Kühl, N.
2021. Artificial Intelligence and Data Mining in Healthcare. Ed.: M. Masmoudi, 1–22, Springer International Publishing
Journal Articles
The cost of fairness in AI: Evidence from e-commerce.
Zahn, M. von; Feuerriegel, S.; Kühl, N.
2021. Business & information systems engineering
Virtual Sensors.
Martin, D.; Kühl, N.; Satzger, G.
2021. Business & information systems engineering, 63 (3), 315–323. doi:10.1007/s12599-021-00689-w
Will the Customers Be Happy? Identifying Unsatisfied Customers from Service Encounter Data.
Baier, L.; Kühl, N.; Schüritz, R.; Satzger, G.
2021. Journal of service management, 32 (2), 265–288. doi:10.1108/JOSM-06-2019-0173
Conference Papers
Human-AI Complementarity in Hybrid Intelligence Systems: A Structured Literature Review.
Hemmer, P.; Schemmer, M.; Vössing, M.; Kühl, N.
2021. PACIS 2021 PROCEEDINGS
Detecting Daytime Bruxism Through Convenient and Wearable Around-the-Ear Electrodes.
Knierim, M.; Schemmer, M.; Woehler, D.
2021. 12th International Conference on Applied Human Factors and Ergonomics (AHFE 2021)
Predicting In-Field Flow Experiences Over Two Weeks From ECG Data: A Case Study.
Knierim, M.; Pieper, V.; Schemmer, M.; Loewe, N.; Reali, P.
2021. NeuroIS Retreat 2021: June 1-3, 2021
A Picture is Worth a Collaboration: Accumulating Design Knowledge for Computer-Vision-based Hybrid Intelligence Systems.
Zschech, P.; Walk, J.; Heinrich, K.; Vössing, M.; Kühl, N.
2021. 29th European Conference on Information Systems (ECIS 2021), June 14 - 16, 2021 - Marrackech, Morocco
Conceptualizing Digital Resilience for AI-Based Information Systems.
Schemmer, M.; Heinz, D.; Baier, L.; Vössing, M.; Kühl, N.
2021. Proceedings of the 29th European Conference on Information Systems (ECIS), An Online AIS Conference, June 14 - 16, 2021
A Study on Fairness and Trust Perceptions in Automated Decision Making.
Schöffer, J.; Machowski, Y.; Kühl, N.
2021. Joint Proceedings of the ACM IUI 2021 Workshops, April 13–17, 2021, College Station, USA
A Ranking Approach to Fair Classification.
Schöffer, J.; Kühl, N.; Valera, I.
2021. COMPASS ’21: Proceedings of the 4th ACM SIGCAS Conference on Computing and Sustainable Societies, June 28 - July 2, 2021, Virtual Event, Australia
AI-based Resource Allocation: Reinforcement Learning for Adaptive Auto-scaling in Serverless Environments.
Schuler, L.; Jamil, S.; Kühl, N.
2021. STEERS Workshop of the 21th IEEE/ACM International Symposium on Cluster, Cloud and Internet Computing (CCGrid 2021)
Switching Scheme: A Novel Approach for Handling Incremental Concept Drift in Real-World Data Sets.
Baier, L.; Kellner, V.; Kühl, N.; Satzger, G.
2021. Hawaii International Conference on Systems Sciences (HICSS-54), January 5-8, 2021
Sequential Transfer Machine Learning in Networks: Measuring the Impact of Data and Neural Net Similarity on Transferability.
Hirt, R.; Srivastava, A.; Berg, C.; Kühl, N.
2021. Hawaii International Conference on Systems Sciences (HICSS-54), January 5-8, 2021
An Uncertainty-based Human-in-the-loop System for Industrial Tool Wear Analysis.
Treiss, A.; Walk, J.; Kühl, N.
2021. Machine Learning and Knowledge Discovery in Databases. Applied Data Science and Demo Track: European Conference, ECML PKDD 2020, Ghent, Belgium, September 14–18, 2020, Proceedings, Part V. Ed.: Y. Dong, 85–100, Springer. doi:10.1007/978-3-030-67670-4_6
Presentations
Object Detection in Floor Plans: Lessons From Designing a Human-in-the-Loop System.
Hemmer, P.; Vössing, M.; Blumenstiel, B.
2021, March 24. Artificial Intelligence in Architecture, Engineering and Construction (2021), Online, March 24–25, 2021
Other
IBM Service Transformation: From product suppliers to service providers.
Brandes, M.; Osthues, S.; Bach, M.; Schel, P.; Büsching, A.; Schmidt, U.; Monger, M.; Schnürer, F.; Müller, P.; Satzger, G.; Kühl, N.; Vössing, M.; Schemmer, M.
2021
2020
Book Chapters
Service Analytics: Putting the “Smart” in Smart Services.
Kühl, N.; Fromm, H.; Schöffer, J.; Satzger, G.
2020. Smart Service Management : Design Guidelines and Best Practices. Ed.: M. Maleshkova; N. Kühl, Axel Springer SE. doi:10.1007/978-3-030-58182-4
Grasping the Terminology: Smart Services, Smart Service Systems, and Cyber-Physical Systems.
Martin, D.; Kühl, N.; Maleshkova, M.
2020. Smart Service Management: Design Guidelines and Best Practices. Hrsg.: Maria Maleshkova, Niklas Kühl, Philipp Jussen, 7–21, Springer International Publishing. doi:10.1007/978-3-030-58182-4_2
Smart Services: A Condition Monitoring Use Case Utilizing System-Wide Analyses.
Martin, D.; Kühl, N.; Bischhoffshausen, J. K. von.
2020. Smart Service Management: Design Guidelines and Best Practices. Hrsg.: Maria Maleshkova, Niklas Kühl, Philipp Jussen, 179–191, Springer International Publishing. doi:10.1007/978-3-030-58182-4_16
Journal Articles
How to Conduct Rigorous Supervised Machine Learning in Information Systems Research: The Supervised Machine Learning Reportcard [in press].
Kühl, N.; Hirt, R.; Baier, L.; Schmitz, B.; Satzger, G.
2020. Communications of the Association for Information Systems
Conference Papers
Utilizing Adaptive AI-based Information Systems to Analyze the Effectiveness of Policy Measures in the Fight of COVID-19.
Baier, L.; Schöffer, J.; Kühl, N.
2020. ICIS 2020 – Making Digital Inclusive: Blending the Local and the Global : December 13-16, 2020
DEAL: Deep Evidential Active Learning for Image Classification.
Hemmer, P.; Kühl, N.; Schöffer, J.
2020. 19th IEEE International Conference On Machine Learning And Applications, December, Miami, Florida, December 14-17, 2020, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/ICMLA51294.2020.00141
Enabling Customer-Centric Emergency Logistics Through Systems Thinking.
Reuter-Oppermann, M.; Wolff, C.
2020. European Conference on Information Systems (ECIS) - Marrakech, Marocco, June 15 - 17, 2020, AIS eLibrary (AISeL)
A network-based transfer learning approach to improve sales forecasting of new products.
Karb, T.; Kühl, N.; Hirt, R.; Glivici-Cotruță, V.
2020. European Conference on Information Systems (ECIS) - Marrakech, Marocco, June 15 - 17, 2020
Handling Concept Drift for Predictions in Business Process Mining.
Baier, L.; Reimold, J.; Kühl, N.
2020. 2020 IEEE 22nd Conference on Business Informatics : CBI 2020 : Antwerp, Belgium, 22-24 June 2020 : proceedings. Vol. 1, 76–83, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI49978.2020.00016
Engineering Industrial Service Systems : Design and Evaluation of System-Oriented Service Delivery.
Wolff, C.; Kühl, N.; Satzger, G.
2020. Designing for Digital Transformation. Co-Creating Services with Citizens and Industry: 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, Kristiansand, Norway, December 2–4, 2020, Proceedings. Ed.: S. Hofmann, 407–419, Springer. doi:10.1007/978-3-030-64823-7_39
System-wide Learning in Cyber-Physical Service Systems: A Research Agenda.
Martin, D.; Kühl, N.; Bischhoffshausen, J. K. von; Satzger, G.
2020. Designing for Digital Transformation. Co-Creating Services with Citizens and Industry - 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, December 2–4, 2020. Ed.: S. Hofmann, 457–468, Springer. doi:10.1007/978-3-030-64823-7_44
Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-method for Predicting Industrial Costs of Downtime.
Wolff, C.; Kühl, N.; Satzger, G.
2020. International Conference on Exploring Services Science, Porto, Portugal, 5 - 7 Februar 2020. Ed.: H. Nóvoa, 92–106, Springer International Publishing. doi:10.1007/978-3-030-38724-2_7
A Reference Architecture for Cyber-Physical Fluid Power Systems: Towards a Smart Ecosystem.
Martin, D.; Kunze von Bischhoffshausen, J.; Hensel, A.; Strandberg, J.
2020. Proceedings of the 12th International Fluid Power Conference (IFK), Dresden, Oktober 2020
Handling Concept Drifts in Regression Problems – the Error Intersection Approach.
Baier, L.; Hofmann, M.; Kühl, N.; Mohr, M.; Satzger, G.
2020. Proceedings of 15th International Conference on Wirtschaftsinformatik, 2020, Potsdam, Germany
Towards a Unified Understanding of Data-Driven Support for Emergency Medical Service Logistics.
Reuter-Oppermann, M.; Wolff, C.
2020. HICSS-53 : Hawaii International Conference on System Sciences, Grand Wailea, Maui, January 7 - 10, 2020. doi:10.24251/HICSS.2020.449
Towards Leveraging End-of-Life Tools as an Asset: Value Co-Creation based on Deep Learning in the Machining Industry.
Walk, J.; Kühl, N.; Schäfer, J.
2020. Proceedings of the 53rd Hawaii International Conference on System Sciences (HICSS-53), Grand Wailea, Maui, HI, January 7-10, 2020
A New Metric for Lumpy and Intermittent Demand Forecasts: Stock-keeping-oriented Prediction Error Costs.
Martin, D.; Spitzer, P.; Kühl, N.
2020. Proceedings of the 53rd Annual Hawaii International Conference on System Sciences (HICSS-53), Grand Wailea, Maui, HI, January 7-10, 2020
Reports/Preprints
Utilizing Concept Drift for Measuring the Effectiveness of Policy Interventions: The Case of the COVID-19 Pandemic.
Baier, L.; Kühl, N.; Schöffer, J.; Satzger, G.
2020. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000126905
“Healthy surveillance”: Designing a concept for privacy-preserving mask recognition AI in the age of pandemics.
Kühl, N.; Martin, D.; Wolff, C.; Volkamer, M.
2020. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000120631
2019
Journal Articles
Priorisierung von Digitalisierungsprojekten entlang der gesamten kundenorientierten Prozesskette im Maschinenbau.
Pschybilla, T.; Hofmann, M.; Enders, T.; Vössing, M.
2019. HMD Praxis der Wirtschaftsinformatik
Cognitive computing for customer profiling: meta classification for gender prediction.
Hirt, R.; Kühl, N.; Satzger, G.
2019. Electronic markets, 29 (1), 93–106. doi:10.1007/s12525-019-00336-z
Literature vs. Twitter: Empirical insights on customer needs in e-mobility.
Kühl, N.; Goutier, M.; Ensslen, A.; Jochem, P.
2019. Journal of cleaner production, 213, 508–520. doi:10.1016/j.jclepro.2018.12.003
Conference Papers
Do you comply with AI? — Personalized explanations of learning algorithms and their impact on employees’ compliance behavior.
Kühl, N.; Lobana, J.; Meske, C.
2019. Proceedings of the 40th International Conference on Information Systems (ICIS): Paper-A-Thon, AIS eLibrary (AISeL)
Analyzing the Impact of Strategic Behavior in System-Oriented Service Delivery.
Wolff, C.; Kimbrough, S. O.; Kühl, N.
2019. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, AIS eLibrary (AISeL)
Redesigning Service Operations for the Digital World: Towards Automated and Data-driven Field Service Planning.
Vössing, M.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Association for Information Systems (AIS)
Designing Useful Transparency to Improve Process Performance - Evidence from an Automated Production Line.
Vössing, M.; Potthoff, F.; Kühl, N.; Satzger, G.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Association for Information Systems (AIS)
Design Principles for Human-Computer Collaboration.
Vössing, M.; Lind, M.; Kühl, N.; Satzger, G.
2019. Proceedings of the Workshop on Designing User Assistance in Intelligent Systems, Stockholm, Sweden, 2019. Ed.: S. Morana, 13–15, Karlsruher Institut für Technologie (KIT)
Challenges in the Deployment and Operation of Machine Learning in Practice.
Baier, L.; Jöhren, F.; Seebacher, S.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Paper: 163, AIS eLibrary (AISeL)
A closer look on the difficulties to determine the quality of software requirements.
Kummler, P.; Fromm, H.
2019. 2019 Workshops of the Software Engineering Conference, SEW 2019; Stuttgart; Germany; 18 February 2019 through 22 February 2019. Ed.: M. Konersmann, 53–60, RWTH Aachen
Service Systems, Smart Service Systems and Cyber-Physical Systems—What’s the difference? Towards a Unified Terminology.
Martin, D.; Hirt, R.; Kühl, N.
2019. 14. Internationale Tagung Wirtschaftsinformatik 2019 (WI 2019), Siegen, Germany, February 24-27
Unterstützung der Wissensarbeit durch Künstliche Intelligenz - Anforderungen an die Gestaltung maschinellen Lernens.
Satzger, G.; Kühl, N.; Martin, A.
2019. 65. GfA Frühjahrskongress 2019, Dresden, 27. Februar - 01. März 2019
Automatically Extracting and Analyzing Customer Needs from Twitter: A “Needmining” Prototype.
Kühl, N.; Martin, D.; Satzger, G.
2019. 14. Internationale Tagung Wirtschaftsinformatik 2019 (Wi 2019), Siegen, 23.-27. Februar 2019
On the Impact of the Customer Base on the Added Value through System-Oriented Service Delivery in Industrial Maintenance [in press].
Wolff, C.; Reuter-Oppermann, M.; Kühl, N.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, January 8-11, 2019
Holistic System-Analytics as an Alternative to Isolated Sensor Technology: A Condition Monitoring Use Case.
Martin, D.; Kühl, N.
2019. Proceedings of the 52nd Annual Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, January 8-11, 2019, 1005–1012
How to Cope with Change? Preserving Validity of Predictive Services over Time.
Baier, L.; Kühl, N.; Satzger, G.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, Januar 8-11, 2019, 1085–1094, University of Hawai’i at Manoa / AIS
Machine Learning in Artificial Intelligence: Towards a Common Understanding [in press].
Kühl, N.; Goutier, M.; Hirt, R.; Satzger, G.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, Januar 8-11, 2019
Presentations
Der Aufstieg von KI - Von grenzenlosen Chancen bis zu existenziellen Risiken.
Kühl, N.
2019, July 17. KI goes KMU: Auf die Überholspur? Das „Tanker-Schnellboot-Syndrom“: Von der Chance, große Unternehmen durch Algorithmen, Neuronale Netze und Machine Learning zu überholen (2019), Cologne, Germany, July 17–18, 2019
Artificial Intelligence in Service Systems.
Kühl, N.
2019, March 22. Wharton School Research Talk (2019), Philadelphia, PA, USA, March 22, 2019
How to Learn from Others? A Research Agenda on Transfer Machine Learning for Sales Forecasting.
Hirt, R.; Kühl, N.
2019, February 19. MIT-IBM Watson AI Lab (2019), Cambridge, MA, USA, March 19, 2019
2018
Journal Articles
White Spots in Business and IT: An Explorative Study for E-Mobility Services.
Martin, D.; Kühl, N.; Stryja, C.; Haude, J.
2018. World Electric Vehicle Journal, 9 (2). doi:10.3390/wevj9020027
Conference Papers
How good are my requirements?: A new perspective on the quality measurement of textual requirements.
Kummler, P. S.; Vernisse, L.; Fromm, H.
2018. 11th International Conference on the Quality of Information and Communications Technology, QUATIC 2018; University of CoimbraCoimbra; Portugal; 4 September 2018 through 7 September 2018, 156–159, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/QUATIC.2018.00031
Towards Enabling Cyber-Physical Systems in Brownfield Environments: Leveraging Environmental Information to Derive Virtual Representations of Unconnected Assets.
Bader, S. R.; Wolff, C.; Vössing, M.; Schmidt, J.-P.
2018. 9th International Conference on Exploring Service Science, IESS 2018; Karlsruhe; Germany; 19 September 2018 through 21 September 2018, 165–176, Springer. doi:10.1007/978-3-030-00713-3_13
Cognition in the Era of Smart Service Systems: Inter-organizational Analytics through Meta and Transfer Learning.
Hirt, R.; Kühl, N.
2018. 39th International Conference on Information Systems, ICIS 2018; San Francisco Marriott MarquisSan Francisco; United States; 13 December 2018 through 16 December 2018, AIS eLibrary (AISeL)
Comfort-as-a-Service: Designing a User-Oriented Thermal Comfort Artifact for Office Buildings.
Laing, S.; Kühl, N.
2018. Thirty Ninth International Conference on Information Systems (ICIS), San Francisco, CA, 13th-16th December 2018, Association for Information Systems (AIS)
Digitalization of Field Service Planning: The Role of Organizational Knowledge and Decision Support Systems.
Vössing, M.; Wolff, C.; Reinerth, V.
2018. Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 138–150, Springer International Publishing. doi:10.1007/978-3-030-00713-3_11
Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterprises.
Vössing, M.; Siegel, J.; Feldmann, N.; Wuest, T.; Benz, C.
2018. Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 88–100, Springer. doi:10.1007/978-3-030-00713-3_7
Towards Cognitive Sealing: Artificial Intelligence based Seal Condition Monitoring.
Martin, D.; Schüle, C.; Kunze von Bischhoffshausen, J.
2018. 20th ISC: International Sealing Conference, Stuttgart, October 10-11, 2018
A Framework for the Simulation-Based Estimation of Downtime Costs.
Wolff, C.; Vössing, M.
2018. Exploring Service Science. 9th International Conference (IESS 2018), Karlsruhe, 19. - 21. September 2018. Hrsg.: G. Satzger, 247–260, Springer. doi:10.1007/978-3-030-00713-3 _ 19
Using Monte-Carlo Simulation to Measure the Business-Relevant Impact of Planning Uncertainty on Field Service Delivery.
Wolff, C.; Vössing, M.; Kühl, N.
2018. Proceedings of the 2018 Winter Simulation Conference, December 9-12 Gothenburg, Sweden
System-Oriented Service Delivery: The Application of Service System Engineering to Service Delivery.
Wolff, C.; Kühl, N.; Satzger, G.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975
Automatically Quantifying Customer Need Tweets : Towards a Supervised Machine Learning Approach.
Kühl, N.; Mühlthaler, M.; Goutier, M.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018
Towards a Technician Marketplace using Capacity-Based Pricing.
Wolff, C.; Vössing, M.; Schmitz, B.; Fromm, H.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018
Towards Service-oriented Cognitive Analytics for Smart Service Systems.
Hirt, R.; Kühl, N.; Schmitz, B.; Satzger, G.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018
Conference Proceedings
Presentations
Artificial Intelligence in Service Systems.
Kühl, N.
2018, December 19. Invited Seminar (2018), University of Auckland, December 19, 2018
Künstliche Intelligenz für industrielle Dienstleistungen.
Kühl, N.
2018, October 12. Schmalenbach Arbeitskreis "Unternehmenswachstum und Internationales Management", Karlsruhe, 12.10.2018
IGNITE-Talk: How to design successful products and services with Needmining.
Kühl, N.
2018, January 4. 51st Hawaii International Conference on System Sciences (HICSS 2018), Waikoloa, HI, USA, January 3–6, 2018
From Goldfish to God: The (dangerous) Growth of AI.
Kühl, N.
2018, June 21. Artificial Intelligence Conference, Canadian-German Chamber of Industry and Commerce (2018), Karlsruhe, Germany, June 21, 2018
2017
Book Chapters
Empirische Studie I : Identifizierung von Elektromobilitätsdienstleistungstypen aus dem Atlas mit Data Mining.
Kühl, N.; Hunke, F.
2017. Mit Informationstechnologien zu innovativen Dienstleistungen und Geschäftsmodellen in der Elektromobilität : Empirische Studien zu Geschäftsmodellen und IT für Elektromobilitätsdienstleistungen. Hrsg.: C. Stryja, 43–51, Fraunhofer Verlag
PhD Theses
Needmining: automated analytical support for customer need elicitation. PhD dissertation.
Kühl, N.
2017. Karlsruher Institut für Technologie (KIT)
Journal Articles
Künstliche Intelligenz : Löst Watson den Controller ab?.
Satzger, G.; Enders, T.; Reimer, N.
2017. Controlling, (29), 24–30. doi:10.15358/0935-0381-2017-K
Conference Papers
Supporting the Dispatching Process for Maintenance Technicians in Industry 4.0.
Bader, S.; Vössing, M.; Wolff, C.; Walk, J.; Maleshkova, M.
2017. Tagungsband der 9. Konferenz Professionelles Wissensmanagement (Professional Knowledge Management), WM 2017, Karlsruhe, Germany, April 5-7, 2017. Hrsg.: Y. Sure-Vetter, 131–136, RWTH Aachen
White spots in business and IT : An explorative study for e-mobility services.
Martin, D.; Kühl, N.; Stryja, C.; Haude, J.
2017. 30th International Electric Vehicle Symposium & Exhibition, Stuttgart, Germany, 9th - 11th October 2017
An End-to-End Process Model for Supervised Machine Learning Classification : From Problem to Deployment in Information Systems.
Hirt, R.; Kühl, N.; Satzger, G.
2017. Designing the Digital Transformation, DESRIST 2017 Research in Progress Proceedings of the 12th International Conference on Design Science Research in Information Systems and Technology, Karlsruhe, Germany, 30th May - 1st June 2017. Ed.: A. Mädche, 55–63, Karlsruher Institut für Technologie (KIT)
Empirical insights on customer needs in e-mobility product service systems.
Kühl, N.; Goutier, M.; Ensslen, A.; Jochem, P.
2017. GOR-IE Workshop "Approaches on Operations Research and Industrial Ecology for a Sustainable Resource and Energy Management", 9.-10. März 2017, Freiberg
Business Model Clustering: A network-based approach in the field of e-mobility services.
Engel, C.; Haude, J.; Kühl, N.
2017. Proceedings of the Second KSS Research Workshop : Karlsruhe, Germany, February 2016. Ed.: P. Hottum, 11–25, Karlsruher Institut für Technologie (KIT)
Determining cost-optimal availability for production equipment using service level engineering.
Wolff, C.; Schmitz, B.
2017. 19th IEEE Conference on Business Informatics, CBI 2017; Thessaloniki; Greece; 24 July 2017 through 27 July 2017. Ed.: B. Theodoulidis, 176–185, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2017.47
Towards managing complexity and uncertainty in field service technician planning.
Vössing, M.
2017. Proceedings of the 19th IEEE Conference on Business Informatics, CBI 2017, Thessaloniki, Greece, 24th July - 27th July 2017, 312–319, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2017.50
More Observations, More Variables or More Quality? - Data Acquisition Strategies to Enhance Uncertainty Analytics for Industrial Service Contracting.
Schmitz, B.; Satzger, G.; Gitzel, R.
2017. 8th International Conference on Exploring Service Science, IESS 2017; Rome; Italy; 24 May 2017 through 26 May 2017. Ed. : M. Dragoicea, 159–172, Springer International Publishing. doi:10.1007/978-3-319-56925-3_13
Towards a Unified Approach to Identify Business Model Patterns : A Case of E-Mobility Services.
Hunke, F.; Schüritz, R.; Kühl, N.
2017. 8th International Conference on Exploring Service Science, IESS 2017, Rome, Italy, 24th - 26th May 2017. Ed. : M. Dragoicea, 182–196, Springer International Publishing. doi:10.1007/978-3-319-56925-3_15
Towards Requirements Analytics : A Research Agenda to Model and Evaluate the Quality of Unstructured Requirements Specifications.
Kummler, P.
2017. 8th International Conference on Exploring Service Science, IESS 2017; Rome; Italy; 24 May 2017 through 26 May 2017. Ed. : M. Dragoicea, 197–209, Springer International Publishing. doi:10.1007/978-3-319-56925-3_16
Presentations
Simulation-based Estimation of Downtime Costs.
Wolff, C.; Vössing, M.
2017. International Conference on Operations Research (OR 2017), Berlin, Germany, September 6–8, 2017
Needmining : Towards a Modern Approach of Need Elicitation.
Kühl, N.
2017. Doctoral Consortium, St. Gallen, Schweiz, 11. - 12. Februar 2017
2016
Journal Articles
Methods to Identify User Needs and Decision Mechanisms for the Adoption of Electric Vehicles.
Ensslen, A.; Kühl, N.; Stryja, C.; Jochem, P.
2016. World Electric Vehicle Journal, 8 (3), 667–678. doi:10.3390/wevj8030673
Conference Papers
"Needs from Tweets" : Towards Deriving Customer Needs From Micro Blog Data.
Kühl, N.; Scheurenbrand, J.; Satzger, G.
2016. Multikonferenz Wirtschaftsinformatik (MKWI) 2016, Band III, Technische Universität Ilmenau, Deutschland, 09. - 11. März 2016. Hrsg.: V. Nissen, 1229–1232, Universitätsverlag
Programming for Refugees : An Active Learning Approach for Teaching Java to Heterogeneous Groups.
Kühl, N.; Lehner, J.
2016. Informatik 2016, 46. Jahrestagung der Gesellschaft für Informatik, Klagenfurt, Österreich, 26. - 30. September 2016, 1175–1178, Gesellschaft für Informatik (GI)
Needmining : Evaluating a Whitelist-Based Assignment Method to Quantify Customer Needs from Micro Blog Data.
Kühl, N.; Goutier, M.
2016. Operations Research Proceedings 2016, Selected Papers of the Annual International Conference of the German Operations Research Society (GOR), Hamburg, Germany, 30th August - 2nd September 2016. Ed.: A. Fink, 165–170, Springer. doi:10.1007/978-3-319-55702-1
“Need tweets”: New insights about customer needs from micro blog data in the field of e-mobility.
Kühl, N.; Goutier, M.
2016. 46. Jahrestagung der Gesellschaft fur Informatik - 46th Annual Meeting of the German Informatics Society, INFORMATIK 2016; Klagenfurt; Austria; 26 September 2016 through 30 September 2016. Ed.: H. C. Mayr, 1363–1376, Gesellschaft für Informatik (GI)
Towards Extracting Customer Needs from Incident Tickets in IT Services.
Eckstein, L.; Kühl, N.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 200–207, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2016.30
Needmining: Identifying micro blog data containing customer needs.
Kühl, N.; Scheurenbrand, J.; Satzger, G.
2016. 24th European Conference on Information Systems, ECIS 2016; Bogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016, Association for Information Systems (AIS)
Methods to Identify User Needs and Decision Mechanisms for the Adoption of Electric Vehicles.
Ensslen, A.; Kühl, N.; Stryja, C.; Jochem, P.
2016. Proceedings of EVS29 Symposium, Montréal, Québec, Canada, June 19-22, 2016
Needmining: Towards analytical support for service design.
Kühl, N.
2016. Exploring Services Science, 7th International Conference, IESS 2016, Bucharest, RO, May 25-27, 2016. Ed.: T. Borangiu, 187–200, Springer Verlag. doi:10.1007/978-3-319-32689-4_14
Introduction to the service analytics minitrack (Editorial).
Fromm, H.; Satzger, G.; Setzer, T.
2016. Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS-49), Kauai, Hawaii, January 5-8, 2016. Ed.: T.X. Bui, 1556, IEEE Computer Society. doi:10.1109/HICSS.2016.196
Presentations
Services for Electric Mobility.
Kühl, N.; Kolz, D.; Cocca, S.
2016. Leitmesse für Elektromobilität eCarTec 2016 im Rahmen der eMove360°, München, Deutschland, 18. - 20. Oktober 2016
Needmining : Analytically Identifying Customer Needs for Designing New Services.
Kühl, N.; Satzger, G.
2016. 25th Annual Frontiers in Service Conference, Bergen, Norway, 23rd - 26th June 2016
2015
Book Chapters
Dienstleistungen für Elektromobilität : Netzwerke und Allianzen.
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität : Ergebnisse einer Expertenstudie. Hrsg.: S. Lamberth-Cocca, 47–61, Fraunhofer Verlag
Netzwerke und Allianzen.
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität - Ergebnisse einer Expertenstudie, 47–60, Fraunhofer Verlag
Entwurf eines Bewertungsframeworks für IT-gestützte Elektromobilitätsdienstleistungen.
Kühl, N.; Stryja, C.
2015. Dienstleistungsinnovationen für Elektromobilität. Märkte, Geschäftsmodelle, Kooperationen. Hrsg.: D. Beverungen, 25–40, Fraunhofer Verlag
Books
Fundamentals of Service Systems.
Cardoso, J.; Fromm, H.; Nickel, S.; Satzger, G.; Studer, R.; Weinhardt, C. (Eds.).
2015. Springer Verlag. doi:10.1007/978-3-319-23195-2
Journal Articles
Advanced Analytics im Controlling : Potential und Anwendung für Umsatz- und Kostenprognosen.
Satzger, G.; Holtmann, C.; Peter, S.
2015. Controlling, 27 (4/5), 229–235
Management der Interaktionsqualität in industriellen Dienstleistungsnetzwerken : Ein Service-Analytics-Ansatz für die Störungsbearbeitung.
Satzger, G.; Hottum, P.
2015. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, (69/15), 150–173
Conference Papers
Entwicklung eines Frameworks zur Beschreibung von Geschäftsmodellen für Elektromobilitätsdienstleistungen.
Stryja, C.; Schüritz, R.; Kühl, N.; Hottum, P.; Satzger, G.
2015. Energiesysteme im Wandel: Evolution oder Revolution? 9. Internationale Energiewirtschaftstagung, IEWT, Wien, Österreich, 11 - 13. Februar 2015, 1–17
An Information System for Sales Team Assignments Utilizing Predictive and Prescriptive Analytics.
Kunze von Bischhoffshausen, J.; Paatsch, M.; Reuter, M.; Satzger, G.; Fromm, H.
2015. 17th IEEE Conference on Business Informatics (CBI), 13th - 16th July, 2015, Lisbon, Portugal. Vol. 1, 68–76, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2015.38
Holistically Defining E-Mobility: A Modern Approach to Systematic Literature Reviews.
Scheurenbrand, J.; Engel, C.; Peters, F.; Kühl, N.
2015. Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015. Ed.: R. Görlitz, 17–27, KIT Scientific Publishing
Presentations
Business Models for Electric Mobility Services : Development of a user focused framework.
Schüritz, R.; Kühl, N.; Stryja, C.; Hottum, P.; Satzger, G.
2015. 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9th - 12th July 2015
Identifying Customer Needs Using Micro Blog Data.
Kühl, N.
2015. RESER 2015 Doctoral Colloquium, Roskilde, Denmark, 8th - 9th September 2015
2014
Journal Articles
Analytical support for predicting cost in complex service delivery environments.
Vogt, A.; Mattfeldt, E. R.; Satzger, G.; Lueders, L.; Piper, M.; Gehb, O.; Jones, W. L.
2014. IBM journal of research and development, 58 (4), 7/1–10. doi:10.1147/JRD.2014.2327301
2012
Book Chapters
Service Analytics - Leveraging Data Across Enterprise Boundaries for Competitive Advantage.
Fromm, H.; Habryn, F.; Satzger, G.
2012. Globalization of Professional Services: Innovative Strategies, Successful Processes, Inspired Talent Management, and First-Hand Experiences. Ed.: U. Bäumer, 139–149, Springer Verlag. doi:10.1007/978-3-642-29181-4_13
2011
Conference Papers
Exploring the "crowd" as enabler of better information quality.
Wichmann, P.; Borek, A.; Kern, R.; Woodall, P.; Parlikad, A. K.; Satzger, G.
2011. Proceedings of the 16th International Conference on Information Quality, ICIQ-11, Adelaide, Australia, 17th - 19th November 2011. Ed.: A. Koronios, 302–313, Curran Associates, Inc
People Services: Efficient work processes leveraging the power of the crowd.
Satzger, G.; Kern, R.; Pasing, A.; Pfau, G.; Fritz, R.; Alexander S.; Roland, P.
2011. 20th Annual Frontiers in Service Conference, June 30 - July 3, 2011, Columbus/Ohio, USA
CI Analytics - Assessment and Monitoring of Customer Intimacy in a B2B Context.
Satzger, G.; Habryn, F.; Kölmel, B.; Herzig, T.
2011. 20th Annual Frontiers in Service Conference, June 30 - July 3, 2011, Columbus, Ohio