Digital Service Design & Innovation

Overview

The design logic for value creation is undergoing radical change. Servitization and digital transformation as its core drivers are changing traditional offerings and business models as well as organizations, collaboration and human work. The ability to conceive and develop digital services will be a key competence for the competitiveness of organizations. We can already witness technical innovations in the field of Artificial Intelligence (AI) or the Internet of Things (IoT) to be primarily translated into innovative service offerings. As a consequence, enterprises and public organizations need to form new types of business models to capture the value from these digital services and integrate them with their existing business. Eventually, organizations will often no longer be able to offer digital services on their own, but engage in dynamic collaboration of interconnected partners, typically facilitated by digital platforms.
In addition, digitalization opens up entirely new opportunities for interaction with users and the co-creation of services: With voice-controlled digital assistants, machine interaction moves into users' living rooms, while highly personalized services are facilitated by mobile devices equipped with sensors and machine learning processes – e.g., personal training assistants. Becoming more user-oriented through human-centered innovation and design is a cornerstone in this regard.

Research Topics

In the Digital Service Design & Innovation Lab we are convinced that technological advancements and the human perspective need to be considered simultaneously when designing innovative service systems. We contribute to tackling this challenge by conducting research in two major fields:

Firstly, we focus on advancing approaches and theories which facilitate the creation of digital services that meet user needs, integrate seamlessly with human behavior, and engage people sustainably. Secondly, we investigate novel forms of digitally enabled collaboration, as on digital platforms or in data ecosystems and conceive methods for turning digital services around emerging technologies such as AI, Analytics or IoT into business models.

Current topics include
Human-Centric Design of Digital Services
  • Service Design Thinking
  • Engagement in Digital Contexts
  • Human-AI Interaction
  • AI-supported Creativity
  • Open and Collaborative Innovation
Data-based Services & Platform Ecosystems
  • Digital Platforms and Data Ecosystems
  • Analytics-based Services
  • Data Value and Open Data
  • Data-based Business Models

Publication List


2023
Barriers to Data Sharing among Private Sector Organizations
Fassnacht, M. K.; Benz, C.; Heinz, D.; Leimstoll, J.; Satzger, G.
2023. Hawaii International Conference on Systems Sciences (HICSS-56)
2022
Innovating Smart Product-Service Systems in Manufacturing SMEs: Current Practices, Affordances, and Constraints
Heinz, D.; Park, H.-R.; Benz, C.; Satzger, G.
2022. 24th IEEE Conference on Business Informatics (IEEE CBI 2022), Institute of Electrical and Electronics Engineers (IEEE)
Exploring the Potential of Smart Service Systems: A Multi-Actor View on Affordances and Their Actualization
Heinz, D.; Benz, C.; Bode, J.; Hunke, F.; Satzger, G.
2022. Journal of Service Management Research (SMR), 6 (2), 132–146. doi:10.5771/2511-8676-2022-2-132
From Personal Data to Service Innovation – Guiding the Design of New Service Opportunities
Blöcher, K.; Hunke, F.; Satzger, G.; Alt, R.
2022. Proceedings of the 55th Hawaii International Conference on System Sciences
Past, Present and Future of Data Ecosystems Research: A Systematic Literature Review
Heinz, D.; Benz, C.; Fassnacht, M. K.; Satzger, G.
2022. Pacific Asia Conference on Information Systems, PACIS 2022, 5th - 9th July 2022: Proceedings, Association for Information Systems (AIS)
Why Should I Share? Exploring Benefits of Open Data for Private Sector Organizations
Enders, T.; Satzger, G.; Fassnacht, M. K.; Wolff, C.
2022. PACIS 2022 proceedings : AI-IS-ASIA (artificial intelligence, information systems, in Pacific Asia), AIS eLibrary (AISeL)
A Maturity Model for Smart Product-Service Systems
Heinz, D.; Benz, C.; Silbernagel, R.; Molins, B.; Satzger, G.; Lanza, G.
2022. Procedia CIRP, 107, 113–118. doi:10.1016/j.procir.2022.04.019
Factors that Influence the Adoption of Human-AI Collaboration in Clinical Decision-Making
Hemmer, P.; Schemmer, M.; Riefle, L.; Rosellen, N.; Vössing, M.; Kühl, N.
2022. Association for Information Systems (AIS). doi:10.5445/IR/1000146871
Servitization and Digitalization as “Siamese Twins”: Concepts and Research Priorities
Satzger, G.; Benz, C.; Böhmann, T.; Roth, A.
2022. The Palgrave Handbook of Service Management. Ed.: B. Edvardsson, B. Tronvoll, 967–989, Springer International Publishing. doi:10.1007/978-3-030-91828-6_46
On the Influence of Explainable AI on Automation Bias
Schemmer, M.; Kühl, N.; Benz, C.; Satzger, G.
2022. Proceedings of the 30th European Conference on Information Systems (ECIS), Timișoara, RO, June 18 - 24, 2022, Association for Information Systems (AIS)
Designing Virtual Toolboxes to Guide Educators in Creating Online Learning
Blecher, L.; Riefle, L.; Kauppinen, T.
2022. The Transdisciplinary Reach of Design Science Research – 17th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2022, St Petersburg, FL, USA, June 1–3, 2022, Proceedings. Ed.: A. Drechsler, 433–444, Springer International Publishing. doi:10.1007/978-3-031-06516-3_32
An Affordance-Actualization Perspective on Smart Service Systems
Heinz, D.; Benz, C.; Hunke, F.; Satzger, G.
2022. Proceedings of the 17th International Conference on Wirtschaftsinformatik (WI), [15 S.]
What Fits Tim Might Not Fit Tom: Exploring the Impact of User Characteristics on Users’ Experience with Conversational Interaction Modalities
Riefle, L.; Brand, A.; Mietz, J.; Rombach, L.; Szekat, C.; Benz, C.
2022. Proceedings of the 17th International Conference on Wirtschaftsinformatik
Is it more than allocating funds? Exploring the effect of enterprise crowdfunding on employee engagement
Benz, C.
2022. Proceedings of the 55th Hawaii International Conference on System Sciences
2021
Conceptualizing Digital Resilience for AI-Based Information Systems
Schemmer, M.; Heinz, D.; Baier, L.; Vössing, M.; Kühl, N.
2021. Proceedings of the 29th European Conference on Information Systems (ECIS), June 14 - 16, 2021
Will the Customers Be Happy? Identifying Unsatisfied Customers from Service Encounter Data
Baier, L.; Kühl, N.; Schüritz, R.; Satzger, G.
2021. Journal of service management, 32 (2), 265–288. doi:10.1108/JOSM-06-2019-0173
Investigating Modular Reuse as an Underlying Mechanism of Conceptualization during Service Design – the Case of Key Activity Orchestration
Hunke, F.; Thomsen, H.; Satzger, G.
2021. Proceedings of the 54th Hawaii International Conference on System Sciences (HICSS)
BigDieMo – Ein methodischer Baukasten zur Gestaltung von datenbasierten Dienstleistungen
Hunke, F.; Seebacher, S.; Schymanietz, M.; Genennig, S.; Kühne, B.; Jonas, J.; Satzger, G.; Möslein, K.; Böhmann, T.
2021. Beverungen, Daniel Schumann, Jan Hendrik Stich, Volker Strina, Giuseppe, 265–298, Springer Berlin Heidelberg. doi:10.1007/978-3-662-63099-0_7
Industrial Corporation’s Transformation into a Digital Platform Provider: A Case Study on Enablers
Riefle, L.; Eisold, M.; Benz, C.
2021. 23rd IEEE Conference on Business Informatics (IEEE CBI 2021), Bozen, I, September 1-3, 2021, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI52690.2021.00024
Opening Pandora’s Box? Guiding Organizations Through Selective Open Data Revealing [in press]
Enders, T.; Wolff, C.; Kienzle, L.
2021. Proceedings of 28th Pacific Asia Conference on Information Systems
Untangling the Open Data Value Paradox: How Organizations Benefit from Revealing Data
Enders, T.; Benz, C.; Satzger, G.
2021. Innovation Through Information Systems: Volume III: A Collection of Latest Research on Management Issues. Ed.: F. Ahlemann, 200–205, Springer. doi:10.1007/978-3-030-86800-0_15
Opening the Black Box of Digital B2B Co-Creation Platforms: A Taxonomy
Abendroth, J.; Riefle, L.; Benz, C.
2021. Proceedings of the 16th International Conference on Wirtschaftsinformatik (WI)
Co-Creating Value in B2B Platform Ecosystems – Towards a Deeper Understanding of the Emergence and Nature of Actor Engagement [in press]
Benz, C.; Riefle, L.; Schwarz, C.
2021. Proceedings of the 16th International Conference on Wirtschaftsinformatik (WI)
User-specific Determinants of Conversational Agent Usage: A Review and Potential for Future Research
Riefle, L.; Benz, C.
2021. Innovation Through Information Systems: Volume II: A Collection of Latest Research on Technology Issues. Ed.: F. Ahlemann, 115–129, Springer. doi:10.1007/978-3-030-86797-3_8
Organizing for Digital Innovation and Transformation: Bridging Between Organizational Resilience and Innovation Management
Heinz, D.; Hunke, F.; Breitschopf, G. F.
2021. Proceedings of the 16th International Conference on Wirtschaftsinformatik (WI)
How to Design IIoT-Platforms your Partners are Eager to Join: Learnings from an Emerging Ecosystem
Guggenberger, T. M.; Hunke, F.; Möller, F.; Eimer, A.-C.; Satzger, G.; Otto, B.
2021. Innovation Through Information Systems: Volume III: A Collection of Latest Research on Management Issues. Ed.: F. Ahlemann, 489–504, Springer. doi:10.1007/978-3-030-86800-0_34
Designing Chemical Emergency Response Systems Based on Open Data
Enders, T.; Kühl, N.; Walk, J.; Muff, M.
2021. Hawaii International Conference on Systems Sciences (HICSS-54), January 5-8, 2021
Towards an Understanding of Technology Fit and Appropriation in Business Networks – Evidence from Blockchain Implementations
Seebacher, S.; Schüritz, R.; Satzger, G.
2021. Information systems and e-business management, 19, 183–204. doi:10.1007/s10257-020-00485-1
2020
Blockchain-based business networks: conceptualization, implementation and governance. PhD dissertation
Seebacher, S.
2020, September 11. Karlsruher Institut für Technologie (KIT)
Knowing What to Share: Selective Revealing in Open Data
Enders, T.; Wolff, C.; Satzger, G.
2020. European Conference on Information Systems (ECIS), Marrakesch, Marokko, June 15 - 17 2020
How to Implement an Open Data Strategy? Analyzing Organizational Change Processes to Enable Value Creation by Revealing Data
Enders, T.; Benz, C.; Schüritz, R.; Lujan, P.
2020. European Conference on Information Systems, Marrakesch, Marokko, June 15 - 17, 2020
Why Smart Companies Are Giving Customers More Data
Wixom, B. H.; Schüritz, R. M.; Farrell, K.
2020. MIT Sloan management review, 61 (4), 1–5
High-Tech Meets High-Touch: Die Dienstleistungswende als Chance für die Wertschöpfung und Beschäftigung der Zukunft : Die Dienstleistungswende als Chance für die Wertschöpfung und Beschäftigung der Zukunft
Böhmann, T.; Roth, A.; Satzger, G.; Grotherr, C.; Schymanietz, M.; Wolff, C.; Benz, C.; Falk, S.; Frank, J.; Ganz, W.; Hipp, C.; Leimeister, J. M.; Stich, V.
2020. doi:10.5445/IR/1000140939
Capturing the Value: How to Charge for Smart Services
Enders, T.; Schüritz, R.
2020. Smart Service Management : Design Guidelines and Best Practices. Ed.: Maria Maleshkova, 75–88, Springer
Die Rolle von KMUs in digitalen Ökosystemen – Wie sich KMUs in einer zunehmend digitalisierten Welt positionieren
Gierlich, M.; Schüritz, R.; Volkwein, M.
2020. Digitale Transformation in der Unternehmenspraxis – Mindset – Leadership – Akteure – Technologien. Ed.: M. Dahm, 303–324, Springer Fachmedien Wiesbaden. doi:10.1007/978-3-658-28557-9_15
Understanding the anatomy of analytics-based services - A taxonomy to conceptualize the use of data and analytics in services
Hunke, F.; Engel, C.; Schüritz, R.; Ebel, P.
2020. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm and Uppsala, Sweden, June 8 - 14, 2019. Research Papers., Association for Information Systems (AIS)
Please Tell Me What to Do – Towards a Guided Orchestration of Key Activities in Data-Rich Service Systems
Hunke, F.; Seebacher, S.; Thomsen, H.
2020. Designing for Digital Transformation. Co-Creating Services with Citizens and Industry: 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, Kristiansand, Norway, December 2–4, 2020, Proceedings. Ed.: S. Hofmann, 426–437, Springer. doi:10.1007/978-3-030-64823-7_41
Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption – The Case of Data-Driven Services
Enders, T.; Martin, D.; Sehgal, G. G.; Schüritz, R.
2020. Exploring Service Science – 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings. Ed.: H. Nóvoa, 217–230, Springer. doi:10.1007/978-3-030-38724-2_16
Designing Analytics-Based Services – Exploring Design Requirements for Methodological Tool Assistance in Service Design Teams
Hunke, F.; Kiefer, F.
2020. Proceedings of 15th International Conference on Wirtschaftsinformatik (WI), Potsdam, 9 - 11 März 2020. doi:10.30844/wi_2020_t2-hunke
Conceptualizing the Role of Blockchain Technology in Digital Platform Business
Schulze, T.; Seebacher, S.; Hunke, F.
2020. Exploring Service Science. 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings. Ed.: H. Nóvoa, 150–163, Springer. doi:10.1007/978-3-030-38724-2_11
Pathways from Data to Value: Identifying Strategic Archetypes of Analytics-Based Services
Hunke, F.; Seebacher, S.; Schüritz, R.; Satzger, G.
2020. Proceedings of 15th International Conference on Wirtschaftsinformatik (WI), Potsdam, 9 - 11 März 2020. doi:10.30844/wi_2020_j7-hunke
2019
Centralising the Admission Process in a German Hospital
Reuter-Oppermann, M.; Kienzle, L.; Zander, A.; Buchmüller, D.; Goldberg, D.
2019. Proceedings of the 52nd Hawaii International Conference on System Sciences, 4098–4106, University of Hawaii at Manoa, Hamilton Library, ScholarSpace. doi:10.24251/HICSS.2019.497
Value Co-Creation in Data-Driven Services: Towards a Deeper Understanding of the Joint Sphere
Schüritz, R.; Farrell, K.; Wixom, B.; Satzger, G.
2019. ICIS 2019 Proceedings: 15-18 December 2019, Munich, Germany, Art.-Nr.: 2202, AIS eLibrary (AISeL)
Priorisierung von Digitalisierungsprojekten entlang der gesamten kundenorientierten Prozesskette im Maschinenbau
Pschybilla, T.; Hofmann, M.; Enders, T.; Vössing, M.
2019. HMD Praxis der Wirtschaftsinformatik
Geschäftsmodelle 4.0: Big Data und Data-Analytics als Treiber für Dienstleistungsinnovation im deutschen Mittelstand
Hunke, F.; Seebacher, S.; Schymanietz, M.; Jonas, J.; Genennig, S.; Kühne, B.; Schüritz, R.; Satzger, G.; Möslein, K.; Böhmann, T.
2019. Digitale Dienstleistungsinnovationen. Eds.: V. Stich, J. Schumann, D. Beverungen, G. Gudergan, P. Jussen, 167–183, Springer Verlag. doi:10.1007/978-3-662-59517-6_9
Using Employees’ Collective Intelligence for Service Innovation: Theory and Instruments
Feldmann, N.; Fromm, H.; Satzger, G.; Schüritz, R.
2019. Handbook of Service Science, Volume II. Ed.: P. Maglio, 249–284, Springer International Publishing. doi:10.1007/978-3-319-98512-1_12
Challenges in the Deployment and Operation of Machine Learning in Practice
Baier, L.; Jöhren, F.; Seebacher, S.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Paper: 163, AIS eLibrary (AISeL)
Blockchain - Just Another IT Implementation? A Comparison of Blockchain and Interorganizational Information Systems
Seebacher, S.; Schüritz, R.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Paper: 124, Association for Information Systems (AIS)
Nudged to Unload: Applying Choice Architecture to Prevent Cognitive Overload of Participants in Open Idea Evaluation
Benz, C.; Stryja, C.
2019. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019, Association for Information Systems (AIS)
Not All Tasks Are Alike: Exploring the Effect of Task Representation on User Engagement in Crowd-Based Idea Evaluation
Benz, C.; Zierau, N.; Satzger, G.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Paper: 59, AIS eLibrary (AISeL)
Understanding the Anatomy of Analytics-Based Services – A Taxonomy to Conceptualize the Use of Data and Analytics in Services
Hunke, F.; Engel, C.; Schüritz, R.; Ebel, P.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Paper: 25, AIS eLibrary (AISeL)
Capturing Value from Data: Exploring Factors Influencing Revenue Model Design for Data-Driven Services
Enders, T.; Schüritz, R.; Frey, W.
2019. Proceedings of 14th International Conference on Wirtschaftsinformatik (Wi 2019): Human Practice.Digital Ecologies.Our Future
2018
Teaching innovation in interdisciplinary environments: Toward a design thinking syllabus
Wiesche, M.; Leifer, L.; Uebernickel, F.; Lang, M.; Byler, E.; Feldmann, N.; Garcia-Cifuentes, J. P.; Höltää-Otto, K.; Kelly, K.; Satzger, G.; Suzuki, S.; Thong, C.; Vignoli, M.; Krcmar, H.
2018. SIGED International Conference on Information Systems Education and Research, San Francisco, CA, September 12-13, 2018, Association for Information Systems (AIS)
To rate or to fund? - The effect of idea evaluation platform design on decision quality and user engagement
Benz, C.; Zierau, N.; Satzger, G.
2018. 39th International Conference on Information Systems, ICIS 2018: Proceedings, Association for Information Systems (AIS)
GESCHÄFTSMODELLE 4.0: Baukasten zur Entwicklung datenbasierter Geschäftsmodelle
Schüritz, R.; Hunke, F.; Seebacher, S.; Jonas, J.; Genennig, S.; Schymanietz, M.; Kühne, B.; Ditterich, D.; Köpschall, M.; Eckerle, C.
2018. (G. Satzger, K. Möslein & T. Böhmann, Eds.), KSRI
How to motivate consumers to test electric vehicles-An approach to design consumer interfaces to foster innovation adoption
Benz, C.; Stryja, C.
2018. Multikonferenz Wirtschaftsinformatik 2018 : data driven X - turning data into value, Leuphana Unversität Lüneburg, 6.-9. März 2018. Ed.: Paul Drews, Martin-Luther-Universität Halle-Wittenberg
Data-driven Service Business Models
Schymanietz, M.; Genennig, S. M.; Hunke, F.; Jonas, J. M.; Kühne, B.; Schüritz, R.; Seebacher, S.; Böhmann, T.; Möslein, K. M.; Satzger, G.
2018. Open Service Lab Notes, (4)
Towards Managing Smart Service Innovation: A Literature Review
Götz, C.; Hohler, S.; Benz, C.
2018. 9th International Conference on Exploring Service Science, IESS 2018; Karlsruhe; Germany; 19 September 2018 through 21 September 2018. Ed.: G. Satzger, 101–111, Springer. doi:10.1007/978-3-030-00713-3_8
Open Innovation in Ecosystems – A Service Science Perspective on Open Innovation
Benz, C.; Seebacher, S.
2018. Exploring Service Science – 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 112–124, Springer International Publishing. doi:10.1007/978-3-030-00713-3_9
Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterprises
Vössing, M.; Siegel, J.; Feldmann, N.; Wuest, T.; Benz, C.
2018. Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 88–100, Springer. doi:10.1007/978-3-030-00713-3_7
Exploring the Value of Data – a Research Agenda
Enders, T.
2018. Exploring Service Science : 9th International Conference, IESS 2018 Karlsruhe, Germany, September 19–21, 2018 Proceedings. Ed.: G. Satzger, 274–286, Springer Nature. doi:10.1007/978-3-030-00713-3_21
Utilizing Data and Analytics to Advance Service – Towards Enabling Organizations to Successfully Ride the Next Wave of Servitization
Hunke, F.; Engel, C.
2018. Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 219–231, Springer. doi:10.1007/978-3-030-00713-3_17
How to motivate consumers to test electric vehicles : An approach to design consumer interfaces to foster innovation adoption
Benz, C.; Stryja, C.
2018. Tagungsband : Multikonferenz Wirtschaftsinformatik 2018 : Data driven X - Turning Data into Value, Band III, Lüneburg, Deutschland, 6. - 9. März 2018. Hrsg.: P. Drews, 1039–1050, Leuphana Univerisität : Lüneburg
A Model-driven Approach for the Description of Blockchain Business Networks
Seebacher, S.; Maleshkova, M.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018
2017
Towards the Exploration of Blockchain-driven Business Networks
Seebacher, S.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017
Künstliche Intelligenz : Löst Watson den Controller ab?
Satzger, G.; Enders, T.; Reimer, N.
2017. Controlling, (29), 24–30. doi:10.15358/0935-0381-2017-K
Datatization as the Next Frontier of Servitization : Understanding the Challenges for Transforming Organizations
Schüritz, R.; Seebacher, S.; Satzger, G.; Schwarz, L.
2017. 38th International Conference on Information Systems, Seoul, South Korea, 10th - 13th December 2017
Turning Data into Value : Towards an Ideation Tool for Key Activities of Data-Driven Business Models
Hunke, F.; Wambsganß, T.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017
Towards Identifying Strategic Innovation Capabilities for Smart Services : A Research Agenda
Benz, C.; Kienzle, L.; Feldmann, N.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017
GreedyBoost : An Accurate, Efficient and Flexible Ensemble Method for B2B Recommendations
Zhang, W.; Enders, T.; Li, D.
2017. Proceedings of the 50th Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa Village, Hawaii, USA, 4th - 7th January 2017, AIS eLibrary (AISeL). doi:10.24251/HICSS.2017.189
Empirische Studie I : Identifizierung von Elektromobilitätsdienstleistungstypen aus dem Atlas mit Data Mining
Kühl, N.; Hunke, F.
2017. Mit Informationstechnologien zu innovativen Dienstleistungen und Geschäftsmodellen in der Elektromobilität : Empirische Studien zu Geschäftsmodellen und IT für Elektromobilitätsdienstleistungen. Hrsg.: C. Stryja, 43–51, Fraunhofer Verlag
Smart Services
Genennig, S.; Hunke, F.; Jonas, J.; Möslein, K.; Oks, S.; Satzger, G.; Schüritz, R.; Schymanietz, M.; Seebacher, S.
2017. Open Service Lab Notes, (3)
Capturing Value from Data: Revenue Models for Data-Driven Services
Schüritz, R.; Seebacher, S.; Dorner, R.
2017. Proceedings of the 50th Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa Village, Hawaii, USA, 4th - 7th January 2017
Overcoming Innovation Resistance beyond Status Quo Bias : A Decision Support System Approach (Research-in-Progress)
Stryja, C.; Dorner, V.; Riefle, L.
2017. Proceedings of the 50th Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa Village, HI January 4-7, 2017, 567–576, AIS eLibrary (AISeL)
How to Cultivate Analytics Capabilities Within an Organization? Design and Types of Analytics Competency Centers
Schüritz, R.; Brand, E.; Satzger, G.; Kunze von Bischhoffshausen, J.
2017. Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, 5th - 10th June 2017, 389–404, AIS eLibrary (AISeL)
Towards a process model for data-driven business model innovation
Hunke, F.; Seebacher, S.; Schuritz, R.; Illi, A.
2017. 19th IEEE Conference on Business Informatics, CBI 2017; Thessaloniki; Greece; 24 July 2017 through 27 July 2017. Ed.: B. Theodoulidis, 150–157, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2017.43
Data-infused business model innovation. PhD dissertation
Schüritz, R.
2017. Karlsruher Institut für Technologie (KIT)
Towards a Unified Approach to Identify Business Model Patterns : A Case of E-Mobility Services
Hunke, F.; Schüritz, R.; Kühl, N.
2017. 8th International Conference on Exploring Service Science, IESS 2017, Rome, Italy, 24th - 26th May 2017. Ed. : M. Dragoicea, 182–196, Springer International Publishing. doi:10.1007/978-3-319-56925-3_15
Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review
Seebacher, S.; Schüritz, R.
2017. 8th International Conference on Exploring Service Science, IESS 2017; Rome; Italy; 24 May 2017 through 26 May 2017. Ed. : M. Dragoicea, 12–23, Springer International Publishing. doi:10.1007/978-3-319-56925-3_2
2016
Financing Projects through Enterprise Crowdfunding: Understanding the Impact of Proposal Characteristics on Funding Success
Feldmann, N.; Gimpel, H.
2016. Proceedings of the 24th European Conference on Information Systems, Istanbul, Turkey, 12th - 15th June 2016, AIS eLibrary (AISeL)
Patterns of Data-Infused Business Model Innovation
Schüritz, R.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 133–142, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2016.23
Capturing value from big data : a taxonomy of data-driven business models used by start-up firms
Hartmann, P. M.; Zaki, M.; Feldmann, N.; Neely, A.
2016. International journal of operations & production management, 36 (10), 1382–1406. doi:10.1108/IJOPM-02-2014-0098
Service science textbooks: Opportunities of an interdisciplinary approach
Kunze von Bischhoffshausen, J.; Hottum, P.; Schüritz, R.
2016. Exploring Services Science, 7th International Conference IESS 2016, Bucharest, RO, May 25-27, 2016. Ed.: T. Borangiu, 742–749, Springer Verlag. doi:10.1007/978-3-319-32689-4_57
2015
Entwicklung eines Frameworks zur Beschreibung von Geschäftsmodellen für Elektromobilitätsdienstleistungen
Stryja, C.; Schüritz, R.; Kühl, N.; Hottum, P.; Satzger, G.
2015. Energiesysteme im Wandel: Evolution oder Revolution? 9. Internationale Energiewirtschaftstagung, IEWT, Wien, Österreich, 11 - 13. Februar 2015, 1–17
Service Innovation Capabilities for Idea Assessment: An Appraisal of Established and Novel Approaches
Feldmann, N.; Kohler, M.
2015. The Handbook of Service Innovation. Ed.: R. Agarwal, 145–167, Springer. doi:10.1007/978-1-4471-6590-3_8
Total service experience as a function of service experiences in service systems
Schueritz, R.
2015. Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015. Ed.: R. Görlitz, 123–129, KIT Scientific Publishing
2014
Big Data for Big Business? A Taxonomy of Data-driven Business Models used by Start-up Firms
Hartmann, P. M.; Zaki, M.; Feldmann, N.; Neely, A.
2014. University of Cambridge
Service Innovation Analytics: Leveraging Existing Unstructured Data to Assess Service Innovation Capability
Kohler, M.; Feldmann, N.; Kimbrough, S. O.; Fromm, H.
2014. International journal of information system modeling and design, 5 (2), 1–21
Service Innovation Capabilities for Idea Assessment : An Appraisal of Established and Novel Approaches
Feldmann, N.; Kohler, M.
2014. The Handbook of Service Innovation. Ed.: R. Agarwal, 145–168, Springer. doi:10.1007/978-1-4471-6590-3
Using Serious Games for Idea Assessment in Service Innovation
Feldmann, N.; Adam, M. T. P.; Bauer, M.
2014. 22nd European Conference on Information Systems (ECIS’14), Tel Aviv, Israel, June 9-11, 2014
Idea Assessment via Enterprise Crowdfunding: An Empirical Analysis of Decision-Making styles
Feldmann, N.; Gimpel, H.; Müller, M.; Geyer, W.
2014. 22nd European Conference on Information Systems (ECIS’14), Tel Aviv, Israel, June 9-11, 2014
2013
Using Crowd Funding for Idea Assessment Inside Organizations : Lessons Learned from a Market Engineering Perspective
Feldmann, N.; Gimpel, H.; Kohler, M.; Weinhardt, C.
2013. Proceedings of the 3rd International Conference on Cloud and Green Computing, CGC 2013, Karlsruhe, Germany, 30. September - 2. October 2013, 525–530, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CGC.2013.88
Service Innovation Analytics: Towards Assessment and Monitoring of Innovation Capabilities in Service Firms
Kohler, M.; Feldmann, N.; Habryn, F.; Satzger, G.
2013. Proceedings of the 46th Annual Hawaii International Conference on System Sciences (HICSS), 7-10 Jan. 2013, Grand Wailea, Maui, Hawaii. Ed.: R. H. Sprague, 1347–1356, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/HICSS.2013.477
Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining
Feldmann, N.; Kohler, M.; Kimbrough, S. O.; Fromm, H.
2013. Exploring Services Science : 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings. Ed.: J. F. e Cunha ..., 73–85, Springer Verlag. doi:10.1007/978-3-642-36356-6_6
2012
Smarter Apps - Motor für Geschäftsmodellinnovationen
Götz, T.; Feldmann, N.; Schmidt, S.
2012. Smart Mobile Apps: Mit Business-Apps ins Zeitalter mobiler Geschäftsprozesse. Ed.: S. Verclas, 507–518, Springer Verlag. doi:10.1007/978-3-642-22259-7_33