Activities
Carina Benz is research group lead of the Digital Service Design and Innovation lab at Karlsruhe Service Research Institute / Institute for Information Systems and Marketing. She graduated from the Karlsruhe Institute of Technology with a master's degree in Industrial Engineering and Management. Since January 2017 she has worked as a research associate in the Digital Service Innovation group.
Research topics:
- Engagement and Human Behavior in Information Systems
- Human-AI Interaction
- Digital Platforms and Ecosystems
- Data Sharing and Data Ecosystems
- Smart Product-Service Systems
- Open and User Innovation
If your are interested in writing your thesis in one of the above mentioned topics, please don't hesitate to get in contact with me.
Projects:
Teaching:
At Karlsruhe Institute of Technology (KIT):
- Service Innovation (HECTOR School '21, SS21, HECTOR School '20, SS20, SS19, SS18, HECTOR School '18, SS17, HECTOR School '17)
- Service Design Thinking (coaching of one student team in the courses of 2017/2018, 2018/2019 and 2019/2020)
- Seminar 'Smart Services and the IoT' (WS17/18)
- Seminar 'Digital Service Innovation' (WS18/19, SS19)
At Hochschule Karlsruhe Technik und Wirtschaft (University of Applied Sciences):
- Innovation Management for Technical Products (WS 17/18)
Publications
Due to the interdisciplinary activities of KSRI researchers publication lists also contain publications that have not explicitly been developed in the course of their activities at KSRI.
2023
Conference Papers
Digital Service Innovation for Sustainable Development: A Systematic Literature Review
Heinz, D.; Hu, M.; Benz, C.; Satzger, G.
2023. Proceedings of the 18th International Conference on Wirtschaftsinformatik (WI), 18th - 21st September 2023, Paderborn
Heinz, D.; Hu, M.; Benz, C.; Satzger, G.
2023. Proceedings of the 18th International Conference on Wirtschaftsinformatik (WI), 18th - 21st September 2023, Paderborn
Value Propositions in the Internet of Things: A Taxonomy of B2B Smart Services
Heinz, D.; Luchner, P.; Benz, C.; Fassnacht, M. K.
2023. 25th IEEE Conference on Business Informatics (IEEE CBI 2023), 1–10, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI58679.2023.10187551
Heinz, D.; Luchner, P.; Benz, C.; Fassnacht, M. K.
2023. 25th IEEE Conference on Business Informatics (IEEE CBI 2023), 1–10, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI58679.2023.10187551
Understanding Users’ Trust Formation on Multi-Sided E-Commerce Platforms
Benz, C.; Oberländer, R.; Riefle, L.
2023. Proceedings of the 31st European Conference on Information Systems (ECIS), 17 S
Benz, C.; Oberländer, R.; Riefle, L.
2023. Proceedings of the 31st European Conference on Information Systems (ECIS), 17 S
Appropriate Reliance on AI Advice: Conceptualization and the Effect of Explanations
Schemmer, M.; Kühl, N.; Benz, C.; Bartos, A.; Satzger, G.
2023. IUI ’23: Proceedings of the 28th International Conference on Intelligent User Interfaces, 410–422, Association for Computing Machinery (ACM). doi:10.1145/3581641.3584066
Schemmer, M.; Kühl, N.; Benz, C.; Bartos, A.; Satzger, G.
2023. IUI ’23: Proceedings of the 28th International Conference on Intelligent User Interfaces, 410–422, Association for Computing Machinery (ACM). doi:10.1145/3581641.3584066
Adaptive Conversational Agents: Exploring the Effect of Individualized Design on User Experience
Riefle, L.; Alamo Alonso, S.; Jungnitz, M.; Rothmaier, A.; Wiegand, H.; Zacateco Herrera, R.; Benz, C.
2023. Proceedings of the Thirty-First European Conference on Information Systems (ECIS)
Riefle, L.; Alamo Alonso, S.; Jungnitz, M.; Rothmaier, A.; Wiegand, H.; Zacateco Herrera, R.; Benz, C.
2023. Proceedings of the Thirty-First European Conference on Information Systems (ECIS)
Barriers to Data Sharing among Private Sector Organizations
Fassnacht, M. K.; Benz, C.; Heinz, D.; Leimstoll, J.; Satzger, G.
2023. Hawaii International Conference on Systems Sciences (HICSS-56), 3695–3704, IEEE Computer Society
Fassnacht, M. K.; Benz, C.; Heinz, D.; Leimstoll, J.; Satzger, G.
2023. Hawaii International Conference on Systems Sciences (HICSS-56), 3695–3704, IEEE Computer Society
Reports/Preprints
Appropriate Reliance on AI Advice: Conceptualization and the Effect of Explanations
Schemmer, M.; Kühl, N.; Benz, C.; Bartos, A.; Satzger, G.
2023. doi:10.48550/arXiv.2302.02187
Schemmer, M.; Kühl, N.; Benz, C.; Bartos, A.; Satzger, G.
2023. doi:10.48550/arXiv.2302.02187
Presentations
Towards an Effective Design for Data Sharing in Circular Ecosystems
Fassnacht, M. K.; Benz, C.; Heinz, D.
2023. 31st European Conference on Information Systems (ECIS 2023), Kristiansand, Norway, June 11–16, 2023
Fassnacht, M. K.; Benz, C.; Heinz, D.
2023. 31st European Conference on Information Systems (ECIS 2023), Kristiansand, Norway, June 11–16, 2023
2022
Book Chapters
Servitization and Digitalization as “Siamese Twins”: Concepts and Research Priorities
Satzger, G.; Benz, C.; Böhmann, T.; Roth, A.
2022. The Palgrave Handbook of Service Management. Ed.: B. Edvardsson, B. Tronvoll, 967–989, Springer International Publishing. doi:10.1007/978-3-030-91828-6_46
Satzger, G.; Benz, C.; Böhmann, T.; Roth, A.
2022. The Palgrave Handbook of Service Management. Ed.: B. Edvardsson, B. Tronvoll, 967–989, Springer International Publishing. doi:10.1007/978-3-030-91828-6_46
Journal Articles
A Maturity Model for Smart Product-Service Systems
Heinz, D.; Benz, C.; Silbernagel, R.; Molins, B.; Satzger, G.; Lanza, G.
2022. Procedia CIRP, 107, 113–118. doi:10.1016/j.procir.2022.04.019
Heinz, D.; Benz, C.; Silbernagel, R.; Molins, B.; Satzger, G.; Lanza, G.
2022. Procedia CIRP, 107, 113–118. doi:10.1016/j.procir.2022.04.019
Exploring the Potential of Smart Service Systems: A Multi-Actor View on Affordances and Their Actualization
Heinz, D.; Benz, C.; Bode, J.; Hunke, F.; Satzger, G.
2022. Journal of Service Management Research (SMR), 6 (2), 132–146. doi:10.5771/2511-8676-2022-2-132
Heinz, D.; Benz, C.; Bode, J.; Hunke, F.; Satzger, G.
2022. Journal of Service Management Research (SMR), 6 (2), 132–146. doi:10.5771/2511-8676-2022-2-132
Conference Papers
Towards Explaining Smart Service Innovation Events and Trajectories
Heinz, D.; Breidbach, C. F.; Benz, C.; Satzger, G.
2022. 43rd International Conference on Information Systems (ICIS 2022), Association for Information Systems (AIS)
Heinz, D.; Breidbach, C. F.; Benz, C.; Satzger, G.
2022. 43rd International Conference on Information Systems (ICIS 2022), Association for Information Systems (AIS)
On the Influence of Cognitive Styles on Users’ Understanding of Explanations
Riefle, L.; Hemmer, P.; Benz, C.; Vössing, M.; Pries, J.
2022. Proceedings of the Forty-Third International Conference on Information Systems (ICIS)
Riefle, L.; Hemmer, P.; Benz, C.; Vössing, M.; Pries, J.
2022. Proceedings of the Forty-Third International Conference on Information Systems (ICIS)
“May I Help You?”: Exploring the Effect of Individuals’ Self-Efficacy on the Use of Conversational Agents
Riefle, L.; Benz, C.; Tomar, T.
2022. Proceedings of the Forty-Third International Conference on Information Systems (ICIS)
Riefle, L.; Benz, C.; Tomar, T.
2022. Proceedings of the Forty-Third International Conference on Information Systems (ICIS)
Past, Present and Future of Data Ecosystems Research: A Systematic Literature Review
Heinz, D.; Benz, C.; Fassnacht, M. K.; Satzger, G.
2022. Pacific Asia Conference on Information Systems, PACIS 2022, 5th - 9th July 2022: Proceedings, Association for Information Systems (AIS)
Heinz, D.; Benz, C.; Fassnacht, M. K.; Satzger, G.
2022. Pacific Asia Conference on Information Systems, PACIS 2022, 5th - 9th July 2022: Proceedings, Association for Information Systems (AIS)
Innovating Smart Product-Service Systems in Manufacturing SMEs: Current Practices, Affordances, and Constraints
Heinz, D.; Park, H.-R.; Benz, C.; Satzger, G.
2022. 24th IEEE Conference on Business Informatics (IEEE CBI 2022), Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI54897.2022.10046
Heinz, D.; Park, H.-R.; Benz, C.; Satzger, G.
2022. 24th IEEE Conference on Business Informatics (IEEE CBI 2022), Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI54897.2022.10046
On the Influence of Explainable AI on Automation Bias
Schemmer, M.; Kühl, N.; Benz, C.; Satzger, G.
2022. Proceedings of the 30th European Conference on Information Systems (ECIS), Timișoara, RO, June 18 - 24, 2022, Association for Information Systems (AIS)
Schemmer, M.; Kühl, N.; Benz, C.; Satzger, G.
2022. Proceedings of the 30th European Conference on Information Systems (ECIS), Timișoara, RO, June 18 - 24, 2022, Association for Information Systems (AIS)
An Affordance-Actualization Perspective on Smart Service Systems
Heinz, D.; Benz, C.; Hunke, F.; Satzger, G.
2022. Proceedings of the 17th International Conference on Wirtschaftsinformatik (WI), [15 S.]
Heinz, D.; Benz, C.; Hunke, F.; Satzger, G.
2022. Proceedings of the 17th International Conference on Wirtschaftsinformatik (WI), [15 S.]
What Fits Tim Might Not Fit Tom: Exploring the Impact of User Characteristics on Users’ Experience with Conversational Interaction Modalities
Riefle, L.; Brand, A.; Mietz, J.; Rombach, L.; Szekat, C.; Benz, C.
2022. Proceedings of the 17th International Conference on Wirtschaftsinformatik
Riefle, L.; Brand, A.; Mietz, J.; Rombach, L.; Szekat, C.; Benz, C.
2022. Proceedings of the 17th International Conference on Wirtschaftsinformatik
Is it more than allocating funds? Exploring the effect of enterprise crowdfunding on employee engagement
Benz, C.
2022. Proceedings of the 55th Hawaii International Conference on System Sciences
Benz, C.
2022. Proceedings of the 55th Hawaii International Conference on System Sciences
Reports/Preprints
Should I Follow AI-based Advice? Measuring Appropriate Reliance in Human-AI Decision-Making
Schemmer, M.; Hemmer, P.; Kühl, N.; Benz, C.; Satzger, G.
2022. doi:10.5445/IR/1000145647
Schemmer, M.; Hemmer, P.; Kühl, N.; Benz, C.; Satzger, G.
2022. doi:10.5445/IR/1000145647
Presentations
Entry-Level Scenarios for Smart Service Innovation in SMEs
Heinz, D.; Paliyenko, Y.; Schiller, C.; Benz, C.; Roth, D.
2022, August 25. 3rd International Conference on Challenges in Managing Smart Products and Services (CHIMSPAS 2022), Bielefeld, Germany, August 25–26, 2022
Heinz, D.; Paliyenko, Y.; Schiller, C.; Benz, C.; Roth, D.
2022, August 25. 3rd International Conference on Challenges in Managing Smart Products and Services (CHIMSPAS 2022), Bielefeld, Germany, August 25–26, 2022
2021
Conference Papers
Opening the Black Box of Digital B2B Co-creation Platforms: A Taxonomy
Abendroth, J.; Riefle, L.; Benz, C.
2021. Innovation Through Information Systems: Volume II: A Collection of Latest Research on Technology Issues. Ed.: F. Ahlemann, 596–611, Springer. doi:10.1007/978-3-030-86797-3_39
Abendroth, J.; Riefle, L.; Benz, C.
2021. Innovation Through Information Systems: Volume II: A Collection of Latest Research on Technology Issues. Ed.: F. Ahlemann, 596–611, Springer. doi:10.1007/978-3-030-86797-3_39
Co-creating Value in B2B Platform Ecosystems – Towards a Deeper Understanding of the Emergence and Nature of Actor Engagement
Benz, C.; Riefle, L.; Schwarz, C.
2021. Innovation Through Information Systems: Volume II: A Collection of Latest Research on Technology Issues. Ed.: F. Ahlemann, 236–242, Springer. doi:10.1007/978-3-030-86790-4_17
Benz, C.; Riefle, L.; Schwarz, C.
2021. Innovation Through Information Systems: Volume II: A Collection of Latest Research on Technology Issues. Ed.: F. Ahlemann, 236–242, Springer. doi:10.1007/978-3-030-86790-4_17
Industrial Corporation’s Transformation into a Digital Platform Provider: A Case Study on Enablers
Riefle, L.; Eisold, M.; Benz, C.
2021. 23rd IEEE Conference on Business Informatics (IEEE CBI 2021), Bozen, I, September 1-3, 2021, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI52690.2021.00024
Riefle, L.; Eisold, M.; Benz, C.
2021. 23rd IEEE Conference on Business Informatics (IEEE CBI 2021), Bozen, I, September 1-3, 2021, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI52690.2021.00024
Untangling the Open Data Value Paradox: How Organizations Benefit from Revealing Data
Enders, T.; Benz, C.; Satzger, G.
2021. Innovation Through Information Systems: Volume III: A Collection of Latest Research on Management Issues. Ed.: F. Ahlemann, 200–205, Springer. doi:10.1007/978-3-030-86800-0_15
Enders, T.; Benz, C.; Satzger, G.
2021. Innovation Through Information Systems: Volume III: A Collection of Latest Research on Management Issues. Ed.: F. Ahlemann, 200–205, Springer. doi:10.1007/978-3-030-86800-0_15
Opening the Black Box of Digital B2B Co-Creation Platforms: A Taxonomy
Abendroth, J.; Riefle, L.; Benz, C.
2021. Proceedings of the 16th International Conference on Wirtschaftsinformatik (WI)
Abendroth, J.; Riefle, L.; Benz, C.
2021. Proceedings of the 16th International Conference on Wirtschaftsinformatik (WI)
Co-Creating Value in B2B Platform Ecosystems – Towards a Deeper Understanding of the Emergence and Nature of Actor Engagement [in press]
Benz, C.; Riefle, L.; Schwarz, C.
2021. Proceedings of the 16th International Conference on Wirtschaftsinformatik (WI)
Benz, C.; Riefle, L.; Schwarz, C.
2021. Proceedings of the 16th International Conference on Wirtschaftsinformatik (WI)
User-specific Determinants of Conversational Agent Usage: A Review and Potential for Future Research
Riefle, L.; Benz, C.
2021. Innovation Through Information Systems: Volume II: A Collection of Latest Research on Technology Issues. Ed.: F. Ahlemann, 115–129, Springer. doi:10.1007/978-3-030-86797-3_8
Riefle, L.; Benz, C.
2021. Innovation Through Information Systems: Volume II: A Collection of Latest Research on Technology Issues. Ed.: F. Ahlemann, 115–129, Springer. doi:10.1007/978-3-030-86797-3_8
Presentations
Digital Engagement: Advancing the Engagement Concepts for Its Application With Technology Actors
Benz, C.; Riefle, L.; Satzger, G.
2021. Frontiers in Service Conference (2021), Online, July 9–10, 2021
Benz, C.; Riefle, L.; Satzger, G.
2021. Frontiers in Service Conference (2021), Online, July 9–10, 2021
2020
Conference Papers
How to Implement an Open Data Strategy? Analyzing Organizational Change Processes to Enable Value Creation by Revealing Data
Enders, T.; Benz, C.; Schüritz, R.; Lujan, P.
2020. European Conference on Information Systems, Marrakesch, Marokko, June 15 - 17, 2020
Enders, T.; Benz, C.; Schüritz, R.; Lujan, P.
2020. European Conference on Information Systems, Marrakesch, Marokko, June 15 - 17, 2020
Reports/Preprints
High-Tech Meets High-Touch: Die Dienstleistungswende als Chance für die Wertschöpfung und Beschäftigung der Zukunft : Die Dienstleistungswende als Chance für die Wertschöpfung und Beschäftigung der Zukunft
Böhmann, T.; Roth, A.; Satzger, G.; Grotherr, C.; Schymanietz, M.; Wolff, C.; Benz, C.; Falk, S.; Frank, J.; Ganz, W.; Hipp, C.; Leimeister, J. M.; Stich, V.
2020. doi:10.5445/IR/1000140939
Böhmann, T.; Roth, A.; Satzger, G.; Grotherr, C.; Schymanietz, M.; Wolff, C.; Benz, C.; Falk, S.; Frank, J.; Ganz, W.; Hipp, C.; Leimeister, J. M.; Stich, V.
2020. doi:10.5445/IR/1000140939
2019
Conference Papers
Nudged to Unload: Applying Choice Architecture to Prevent Cognitive Overload of Participants in Open Idea Evaluation
Benz, C.; Stryja, C.
2019. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019, Association for Information Systems (AIS)
Benz, C.; Stryja, C.
2019. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019, Association for Information Systems (AIS)
Not All Tasks Are Alike: Exploring the Effect of Task Representation on User Engagement in Crowd-Based Idea Evaluation
Benz, C.; Zierau, N.; Satzger, G.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Paper: 59, AIS eLibrary (AISeL)
Benz, C.; Zierau, N.; Satzger, G.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Paper: 59, AIS eLibrary (AISeL)
Presentations
Reconciling Decision Quality and User Engagement - The Case fo Open Idea Evaluation (Doctoral Consortium)
Benz, C.
2019. 14. Internationale Tagung Wirtschaftsinformatik (Wi 2019), Siegen, Germany, February 23–27, 2019
Benz, C.
2019. 14. Internationale Tagung Wirtschaftsinformatik (Wi 2019), Siegen, Germany, February 23–27, 2019
2018
Book Chapters
Open Innovation in Ecosystems – A Service Science Perspective on Open Innovation
Benz, C.; Seebacher, S.
2018. Exploring Service Science – 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 112–124, Springer International Publishing. doi:10.1007/978-3-030-00713-3_9
Benz, C.; Seebacher, S.
2018. Exploring Service Science – 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 112–124, Springer International Publishing. doi:10.1007/978-3-030-00713-3_9
Conference Papers
To rate or to fund? - The effect of idea evaluation platform design on decision quality and user engagement
Benz, C.; Zierau, N.; Satzger, G.
2018. 39th International Conference on Information Systems, ICIS 2018: Proceedings, Association for Information Systems (AIS)
Benz, C.; Zierau, N.; Satzger, G.
2018. 39th International Conference on Information Systems, ICIS 2018: Proceedings, Association for Information Systems (AIS)
Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterprises
Vössing, M.; Siegel, J.; Feldmann, N.; Wuest, T.; Benz, C.
2018. Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 88–100, Springer. doi:10.1007/978-3-030-00713-3_7
Vössing, M.; Siegel, J.; Feldmann, N.; Wuest, T.; Benz, C.
2018. Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 88–100, Springer. doi:10.1007/978-3-030-00713-3_7
How to motivate consumers to test electric vehicles : An approach to design consumer interfaces to foster innovation adoption
Benz, C.; Stryja, C.
2018. Tagungsband : Multikonferenz Wirtschaftsinformatik 2018 : Data driven X - Turning Data into Value, Band III, Lüneburg, Deutschland, 6. - 9. März 2018. Hrsg.: P. Drews, 1039–1050, Leuphana Univerisität : Lüneburg
Benz, C.; Stryja, C.
2018. Tagungsband : Multikonferenz Wirtschaftsinformatik 2018 : Data driven X - Turning Data into Value, Band III, Lüneburg, Deutschland, 6. - 9. März 2018. Hrsg.: P. Drews, 1039–1050, Leuphana Univerisität : Lüneburg
2017
Conference Papers
Towards Identifying Strategic Innovation Capabilities for Smart Services : A Research Agenda
Benz, C.; Kienzle, L.; Feldmann, N.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017
Benz, C.; Kienzle, L.; Feldmann, N.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017
Posters
Beyond Funding : Exploring the Effect of Enterprise Crowdfunding on Employee Engagement
Benz, C.; Feldmann, N.
2017. 15th International Open and User Innovation Conference (OUI 2017), University of Innsbruck, Austria, 10th - 12th July 2017
Benz, C.; Feldmann, N.
2017. 15th International Open and User Innovation Conference (OUI 2017), University of Innsbruck, Austria, 10th - 12th July 2017