• Contact:

    Carina Benz

  • Funding:


  • Startdate:


  • Enddate:



As part of the project, we collaborate with 2 research institutes and 6 industry partners to develop research results and practical solutions for the integrated design of smart Product-Service Systems (sPSS).

When new products are developed, the focus is traditionally on technical innovations and their feasibility. Only in subsequent steps, complementary services (e.g., maintenance or financial services) are considered in the design process. This is often at a phase when the product innovation is already marketable. However, for smart, i.e. sensor-based and cloud-based services, which are increasingly supplementing or even replacing the business models of manufacturing companies, this approach is insufficient: Only if these services are already included in the early innovation and design process, the necessary sensor technology of smart products can be taken into account during the early design stage. Due to a currently strong product-centric focus in the development process, data-based services are mostly developed based on existing, easily accessible data. However, customer needs are not sufficiently taken into account. With our joint project, we aim to initiate a change of perspective regarding the development of such technical systems, so that the customer's needs and the novel potentials of smart services can have a more substantial impact within the design process and on the value proposition of the overall system. Thereby, we want to enable companies to develop their traditional products into sPSS.

The joint project aims to enable small and medium-sized companies in Germany to evolve their development and design processes in order to develop advanced smart product-service systems. For this purpose, we will design a dynamic process model for sPSS, which will be evaluated and iteratively developed based on five pilot projects. Moreover, little understood, and insufficiently researched process steps and essential capabilities will be worked up in formats suitable for practical use. The results will be implemented and provided in an interactive web application, the SMARTSYSTEM Launchpad, which allows companies to specifically build up competences regarding digitalization in the R&D area.

Within the joint project, we as the KIT focus on the development of methods for building competencies for the customer-centric development of smart product-service systems as well as corresponding business models. In addition, we will derive strategies for inter-organizational collaboration in a business ecosystem and data exchange in the context of smart product-service systems.






The joint project is funded by the Bundesministerium für Bildung und Forschung (BMBF) within the measure "Beherrschung der Komplexität soziotechnischer Systeme – ein Beitrag zum Advanced Systems Engineering für die Wertschöpfung von morgen" as part of the program "Innovationen für die Produktion, Dienstleistung und Arbeit von morgen".




Involved DSI Researchers

Daniel Heinz

Anke Holtmann-Plog

Carina Benz


Journal Articles
A Maturity Model for Smart Product-Service Systems
Heinz, D.; Benz, C.; Silbernagel, R.; Molins, B.; Satzger, G.; Lanza, G.
2022. Procedia CIRP, 107, 113–118. doi:10.1016/j.procir.2022.04.019
Exploring the Potential of Smart Service Systems: A Multi-Actor View on Affordances and Their Actualization
Heinz, D.; Benz, C.; Bode, J.; Hunke, F.; Satzger, G.
2022. Journal of Service Management Research (SMR), 6 (2), 132–146. doi:10.5771/2511-8676-2022-2-132
Conference Papers
Towards Explaining Smart Service Innovation Events and Trajectories
Heinz, D.; Breidbach, C. F.; Benz, C.; Satzger, G.
2022. 43rd International Conference on Information Systems (ICIS 2022), Association for Information Systems (AIS)
Past, Present and Future of Data Ecosystems Research: A Systematic Literature Review
Heinz, D.; Benz, C.; Fassnacht, M. K.; Satzger, G.
2022. Pacific Asia Conference on Information Systems, PACIS 2022, 5th - 9th July 2022: Proceedings, Association for Information Systems (AIS)
Innovating Smart Product-Service Systems in Manufacturing SMEs: Current Practices, Affordances, and Constraints
Heinz, D.; Park, H.-R.; Benz, C.; Satzger, G.
2022. 24th IEEE Conference on Business Informatics (IEEE CBI 2022), Institute of Electrical and Electronics Engineers (IEEE)
An Affordance-Actualization Perspective on Smart Service Systems
Heinz, D.; Benz, C.; Hunke, F.; Satzger, G.
2022. Proceedings of the 17th International Conference on Wirtschaftsinformatik (WI), [15 S.]
Smart Service Innovation in Incumbent Firms
Heinz, D.; Breidbach, C. F.
2022, November 21. University of Queensland Business School / UQ BIS Conference (AAPBS 2022), Brisbane, Australia, November 21–23, 2022 - Integriertes Design smarter Produkt-Service-Systeme in KMU
Heinz, D.
2022, July 13. Advanced Systems Engineering Summit (2022), Stuttgart, Germany, July 12–13, 2022
Entry-Level Scenarios for Smart Service Innovation in SMEs
Heinz, D.; Paliyenko, Y.; Schiller, C.; Benz, C.; Roth, D.
2022, August 25. 3rd International Conference on Challenges in Managing Smart Products and Services (CHIMSPAS 2022), Bielefeld, Germany, August 25–26, 2022
How Digital Artifacts Enable Mutual Affordances in Service Ecosystems: Evidence from Smart Service Systems (Doctoral Consortium)
Heinz, D.
2022, February 18. 17. Internationale Tagung Wirtschaftsinformatik (WI 2022), Online, February 21–23, 2022
Affordances and Their Actualization in Smart Service Systems
Heinz, D.
2021, December 12. Pre-ICIS Workshop on Service and Information Systems Research for a Better Future (SIG SVC 2021), Online, December 12, 2021