Publications


2022
Conference Papers
On the Influence of Explainable AI on Automation Bias
Schemmer, M.; Kühl, N.; Benz, C.; Satzger, G.
2022. Proceedings of the 30th European Conference on Information Systems (ECIS), Timișoara, RO, June 18 - 24, 2022, Association for Information Systems (AIS) 
Perceptions of Fairness and Trustworthiness Based on Explanations in Human vs. Automated Decision-Making
Schoeffer, J.; Machowski, Y.; Kühl, N.
2022. Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS) : January 4-7, 2022, Hyatt Regency Maui, Hawaii, USA, 1095–1102, University of Hawai’i at Manoa / Hamilton Library. doi:10.24251/hicss.2022.134Full textFull text of the publication as PDF document
Designing Virtual Toolboxes to Guide Educators in Creating Online Learning
Blecher, L.; Riefle, L.; Kauppinen, T.
2022. 17th International Conference on Design Science Research in Information Systems and Technology, 1st - 3rd June 2022, St. Petersburg, FL, USA 
A Maturity Model for Smart Product-Service Systems
Heinz, D.; Benz, C.; Silbernagel, R.; Molins, B.; Satzger, G.; Lanza, G.
2022. 55th CIRP International Conference on Manufacturing Systems, CMS2022, 29th June-1st July, Lugano, Elsevier Full textFull text of the publication as PDF document
An Affordance-Actualization Perspective on Smart Service Systems
Heinz, D.; Benz, C.; Hunke, F.; Satzger, G.
2022. Proceedings of the 17th International Conference on Wirtschaftsinformatik (WI), [15 S.] Full textFull text of the publication as PDF document
What Fits Tim Might Not Fit Tom: Exploring the Impact of User Characteristics on Users’ Experience with Conversational Interaction Modalities
Riefle, L.; Brand, A.; Mietz, J.; Rombach, L.; Szekat, C.; Benz, C.
2022. Proceedings of the 17th International Conference on Wirtschaftsinformatik 
Utilizing Active Machine Learning for Quality Assurance: A Case Study of Virtual Car Renderings in the Automotive Industry
Hemmer, P.; Kühl, N.; Schöffer, J.
2022. Proceedings of the Hawaii International Conference on Systems Sciences (HICSS-55) 
Deep Learning Strategies for Industrial Surface Defect Detection Systems
Martin, D.; Heinzel, S.; Kunze von Bischhoffshausen, J.; Kühl, N.
2022. Proceedings of the Hawaii International Conference on Systems Sciences (HICSS-55) Full textFull text of the publication as PDF document
Intelligent Decision Assistance Versus Automated Decision-Making: Enhancing Knowledge Work Through Explainable Artificial Intelligence
Schemmer, M.; Kühl, N.; Satzger, G.
2022. Proceedings of the Hawaii International Conference on Systems Sciences (HICSS-55)  
From Personal Data to Service Innovation – Guiding the Design of New Service Opportunities
Blöcher, K.; Hunke, F.; Satzger, G.; Alt, R.
2022. Proceedings of the 55th Hawaii International Conference on System Sciences 
Fake or Credible? Towards Designing Services to Support Users’ Credibility Assessment of News Content
Bunde, E.; Kühl, N.; Meske, C.
2022. Proceedings of the Hawaii International Conference on Systems Sciences (HICSS-55) 
What to Prioritize? Natural Language Processing for the Development of a Modern Bug Tracking Solution in Hardware Development
Do Thi, T. H.; Dobler, M.; Kühl, N.
2022. Proceedings of the Hawaii International Conference on Systems Sciences (HICSS-55) 
Increasing Robustness for Machine Learning Services in Challenging Environments: Limited Resources and No Label Feedback
Baier, L.; Kühl, N.; Schmitt, J.
2022. Intelligent systems and applications. Vol. 1. Ed.: K. Arai, 837–856, Springer International Publishing. doi:10.1007/978-3-030-82193-7_57
2021
Journal Articles
The cost of fairness in AI: Evidence from e-commerce
Zahn, M. von; Feuerriegel, S.; Kühl, N.
2021. Business & information systems engineering. doi:10.1007/s12599-021-00716-w
Virtual Sensors
Martin, D.; Kühl, N.; Satzger, G.
2021. Business & information systems engineering, 63 (3), 315–323. doi:10.1007/s12599-021-00689-wFull textFull text of the publication as PDF document
Will the Customers Be Happy? Identifying Unsatisfied Customers from Service Encounter Data
Baier, L.; Kühl, N.; Schüritz, R.; Satzger, G.
2021. Journal of service management, 32 (2), 265–288. doi:10.1108/JOSM-06-2019-0173
Conference Papers
Appropriate Fairness Perceptions? On the Effectiveness of Explanations in Enabling People to Assess the Fairness of Automated Decision Systems
Schoeffer, J.; Kuehl, N.
2021. Companion Publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing (CSCW ’21 Companion), October 23–27, 2021, Virtual Event, USA. Ed.: J. Birnholtz, 153–157, Association for Computing Machinery (ACM). doi:10.1145/3462204.3481742
Towards a Reference Architecture for Future Industrial Internet of Things Networks
Martin, D.; Kühl, N.; Schwenk, M.
2021. Proceedings : 2021 IEEE 23rd Conference on Business Informatics, CBI 2021, Virtual Conference 1-3 September 2021, Volume 2 – CBI Forum and Workshop Papers. Ed.: J.P.A. Almeida, 1–9, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI52690.2021.10049Full textFull text of the publication as PDF document
Industrial Corporation’s Transformation into a Digital Platform Provider: A Case Study on Enablers
Riefle, L.; Eisold, M.; Benz, C.
2021. 23rd IEEE Conference on Business Informatics (IEEE CBI 2021), Bozen, I, September 1-3, 2021, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI52690.2021.00024
Human-AI Complementarity in Hybrid Intelligence Systems: A Structured Literature Review
Hemmer, P.; Schemmer, M.; Vössing, M.; Kühl, N.
2021. PACIS 2021 Proceedings 
Opening Pandora’s Box? Guiding Organizations Through Selective Open Data Revealing [in press]
Enders, T.; Wolff, C.; Kienzle, L.
2021. Proceedings of 28th Pacific Asia Conference on Information Systems 
Detecting Daytime Bruxism Through Convenient and Wearable Around-the-Ear Electrodes
Knierim, M.; Schemmer, M.; Woehler, D.
2021. Advances in Usability, User Experience, Wearable and Assistive Technology – Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, July 25-29, 2021, USA. Ed.: T. Ahram, 26–33, Springer. doi:10.1007/978-3-030-80091-8_4
Predicting In-Field Flow Experiences Over Two Weeks From ECG Data: A Case Study
Knierim, M.; Pieper, V.; Schemmer, M.; Loewe, N.; Reali, P.
2021. Information Systems and Neuroscience: NeuroIS Retreat 2021. Ed.: F. D. Davis, 107–117, Springer. doi:10.1007/978-3-030-88900-5_11
A Picture is Worth a Collaboration: Accumulating Design Knowledge for Computer-Vision-based Hybrid Intelligence Systems
Zschech, P.; Walk, J.; Heinrich, K.; Vössing, M.; Kühl, N.
2021. 29th European Conference on Information Systems (ECIS 2021), June 14 - 16, 2021 - Marrackech, Morocco Full textFull text of the publication as PDF document
Conceptualizing Digital Resilience for AI-Based Information Systems
Schemmer, M.; Heinz, D.; Baier, L.; Vössing, M.; Kühl, N.
2021. Proceedings of the 29th European Conference on Information Systems (ECIS), An Online AIS Conference, June 14 - 16, 2021 Full textFull text of the publication as PDF document
A Study on Fairness and Trust Perceptions in Automated Decision Making
Schöffer, J.; Machowski, Y.; Kühl, N.
2021. Joint Proceedings of the ACM IUI 2021 Workshops, April 13–17, 2021, College Station, USA, 170005, RWTH Aachen Full textFull text of the publication as PDF document
A Ranking Approach to Fair Classification
Schöffer, J.; Kühl, N.; Valera, I.
2021. COMPASS ’21: Proceedings of the 4th ACM SIGCAS Conference on Computing and Sustainable Societies, June 28 - July 2, 2021, Virtual Event, Australia, 115–125, Association for Computing Machinery (ACM). doi:10.1145/3460112.3471950
AI-based Resource Allocation: Reinforcement Learning for Adaptive Auto-scaling in Serverless Environments
Schuler, L.; Jamil, S.; Kühl, N.
2021. STEERS Workshop of the 21th IEEE/ACM International Symposium on Cluster, Cloud and Internet Computing (CCGrid 2021). doi:10.1109/CCGrid51090.2021.00098
Untangling the Open Data Value Paradox: How Organizations Benefit from Revealing Data
Enders, T.; Benz, C.; Satzger, G.
2021. Innovation Through Information Systems: Volume III: A Collection of Latest Research on Management Issues. Ed.: F. Ahlemann, 200–205, Springer. doi:10.1007/978-3-030-86800-0_15
Opening the Black Box of Digital B2B Co-Creation Platforms: A Taxonomy
Abendroth, J.; Riefle, L.; Benz, C.
2021. Proceedings of the 16th International Conference on Wirtschaftsinformatik (WI) 
Co-Creating Value in B2B Platform Ecosystems – Towards a Deeper Understanding of the Emergence and Nature of Actor Engagement [in press]
Benz, C.; Riefle, L.; Schwarz, C.
2021. Proceedings of the 16th International Conference on Wirtschaftsinformatik (WI) 
User-specific Determinants of Conversational Agent Usage: A Review and Potential for Future Research
Riefle, L.; Benz, C.
2021. Innovation Through Information Systems: Volume II: A Collection of Latest Research on Technology Issues. Ed.: F. Ahlemann, 115–129, Springer. doi:10.1007/978-3-030-86797-3_8
Organizing for Digital Innovation and Transformation: Bridging Between Organizational Resilience and Innovation Management [in press]
Heinz, D.; Hunke, F.; Breitschopf, G. F.
2021. Proceedings of the 16th International Conference on Wirtschaftsinformatik (WI) 
How to Design IIoT-Platforms your Partners are Eager to Join: Learnings from an Emerging Ecosystem
Guggenberger, T. M.; Hunke, F.; Möller, F.; Eimer, A.-C.; Satzger, G.; Otto, B.
2021. Innovation Through Information Systems: Volume III: A Collection of Latest Research on Management Issues. Ed.: F. Ahlemann, 489–504, Springer. doi:10.1007/978-3-030-86800-0_34
Investigating Modular Reuse as an Underlying Mechanism of Conceptualization during Service Design – the Case of Key Activity Orchestration
Hunke, F.; Thomsen, H.; Satzger, G.
2021. Proceedings of the 54th Hawaii International Conference on System Sciences (HICSS) 
Designing Chemical Emergency Response Systems Based on Open Data
Enders, T.; Kühl, N.; Walk, J.; Muff, M.
2021. Hawaii International Conference on Systems Sciences (HICSS-54), January 5-8, 2021 
Switching Scheme: A Novel Approach for Handling Incremental Concept Drift in Real-World Data Sets
Baier, L.; Kellner, V.; Kühl, N.; Satzger, G.
2021. Hawaii International Conference on Systems Sciences (HICSS-54), January 5-8, 2021 
Sequential Transfer Machine Learning in Networks: Measuring the Impact of Data and Neural Net Similarity on Transferability
Hirt, R.; Srivastava, A.; Berg, C.; Kühl, N.
2021. Hawaii International Conference on Systems Sciences (HICSS-54), January 5-8, 2021, 7078–7087, University of Hawai’i at Manoa. doi:10.24251/HICSS.2021.851Full textFull text of the publication as PDF document
An Uncertainty-based Human-in-the-loop System for Industrial Tool Wear Analysis
Treiss, A.; Walk, J.; Kühl, N.
2021. Machine Learning and Knowledge Discovery in Databases. Applied Data Science and Demo Track: European Conference, ECML PKDD 2020, Ghent, Belgium, September 14–18, 2020, Proceedings, Part V. Ed.: Y. Dong, 85–100, Springer. doi:10.1007/978-3-030-67670-4_6Full textFull text of the publication as PDF document
Book Chapters
BigDieMo – Ein methodischer Baukasten zur Gestaltung von datenbasierten Dienstleistungen
Hunke, F.; Seebacher, S.; Schymanietz, M.; Genennig, S.; Kühne, B.; Jonas, J.; Satzger, G.; Möslein, K.; Böhmann, T.
2021. Beverungen, Daniel Schumann, Jan Hendrik Stich, Volker Strina, Giuseppe, 265–298, Springer Berlin Heidelberg. doi:10.1007/978-3-662-63099-0_7
Artificial Intelligence for Healthcare Logistics: An Overview and Research Agenda
Reuter-Opperman, M.; Kühl, N.
2021. Artificial Intelligence and Data Mining in Healthcare. Ed.: M. Masmoudi, 1–22, Springer International Publishing 
2020
Conference Papers
Utilizing Adaptive AI-based Information Systems to Analyze the Effectiveness of Policy Measures in the Fight of COVID-19
Baier, L.; Schöffer, J.; Kühl, N.
2020. ICIS 2020 – Making Digital Inclusive: Blending the Local and the Global : December 13-16, 2020 
DEAL: Deep Evidential Active Learning for Image Classification
Hemmer, P.; Kühl, N.; Schöffer, J.
2020. 19th IEEE International Conference On Machine Learning And Applications, December, Miami, Florida, December 14-17, 2020, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/ICMLA51294.2020.00141
Please Tell Me What to Do – Towards a Guided Orchestration of Key Activities in Data-Rich Service Systems
Hunke, F.; Seebacher, S.; Thomsen, H.
2020. Designing for Digital Transformation. Co-Creating Services with Citizens and Industry: 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, Kristiansand, Norway, December 2–4, 2020, Proceedings. Ed.: S. Hofmann, 426–437, Springer. doi:10.1007/978-3-030-64823-7_41
Knowing What to Share: Selective Revealing in Open Data
Enders, T.; Wolff, C.; Satzger, G.
2020. European Conference on Information Systems (ECIS), Marrakesch, Marokko, June 15 - 17 2020 
How to Implement an Open Data Strategy? Analyzing Organizational Change Processes to Enable Value Creation by Revealing Data
Enders, T.; Benz, C.; Schüritz, R.; Lujan, P.
2020. European Conference on Information Systems, Marrakesch, Marokko, June 15 - 17, 2020 
Enabling Customer-Centric Emergency Logistics Through Systems Thinking
Reuter-Oppermann, M.; Wolff, C.
2020. 28th European Conference on Information Systems (ECIS) - Liberty, Equality, and Fraternity in a Digitizing World, Marrakech, MA, June 15 - 17, 2020, AIS eLibrary (AISeL) 
A network-based transfer learning approach to improve sales forecasting of new products
Karb, T.; Kühl, N.; Hirt, R.; Glivici-Cotruță, V.
2020. European Conference on Information Systems (ECIS) - Marrakech, Marocco, June 15 - 17, 2020 
Handling Concept Drift for Predictions in Business Process Mining
Baier, L.; Reimold, J.; Kühl, N.
2020. 2020 IEEE 22nd Conference on Business Informatics : CBI 2020 : Antwerp, Belgium, 22-24 June 2020 : proceedings. Vol. 1, 76–83, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI49978.2020.00016Full textFull text of the publication as PDF document
Engineering Industrial Service Systems : Design and Evaluation of System-Oriented Service Delivery
Wolff, C.; Kühl, N.; Satzger, G.
2020. Designing for Digital Transformation. Co-Creating Services with Citizens and Industry: 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, Kristiansand, Norway, December 2–4, 2020, Proceedings. Ed.: S. Hofmann, 407–419, Springer. doi:10.1007/978-3-030-64823-7_39
System-wide Learning in Cyber-Physical Service Systems: A Research Agenda
Martin, D.; Kühl, N.; Bischhoffshausen, J. K. von; Satzger, G.
2020. Designing for Digital Transformation. Co-Creating Services with Citizens and Industry - 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, December 2–4, 2020. Ed.: S. Hofmann, 457–468, Springer. doi:10.1007/978-3-030-64823-7_44
Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption – The Case of Data-Driven Services
Enders, T.; Martin, D.; Sehgal, G. G.; Schüritz, R.
2020. Exploring Service Science – 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings. Ed.: H. Nóvoa, 217–230, Springer. doi:10.1007/978-3-030-38724-2_16
Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-method for Predicting Industrial Costs of Downtime
Wolff, C.; Kühl, N.; Satzger, G.
2020. International Conference on Exploring Services Science, Porto, Portugal, 5 - 7 Februar 2020. Ed.: H. Nóvoa, 92–106, Springer International Publishing. doi:10.1007/978-3-030-38724-2_7
A Reference Architecture for Cyber-Physical Fluid Power Systems: Towards a Smart Ecosystem
Martin, D.; Kunze von Bischhoffshausen, J.; Hensel, A.; Strandberg, J.
2020. Proceedings of the 12th International Fluid Power Conference (IFK), Dresden, Oktober 2020 
Handling Concept Drifts in Regression Problems – the Error Intersection Approach
Baier, L.; Hofmann, M.; Kühl, N.; Mohr, M.; Satzger, G.
2020. Proceedings of 15th International Conference on Wirtschaftsinformatik, 2020, Potsdam, Germany Full textFull text of the publication as PDF document
Designing Analytics-Based Services – Exploring Design Requirements for Methodological Tool Assistance in Service Design Teams
Hunke, F.; Kiefer, F.
2020. Proceedings of 15th International Conference on Wirtschaftsinformatik (WI), Potsdam, 9 - 11 März 2020. doi:10.30844/wi_2020_t2-hunke
Pathways from Data to Value: Identifying Strategic Archetypes of Analytics-Based Services
Hunke, F.; Seebacher, S.; Schüritz, R.; Satzger, G.
2020. Proceedings of 15th International Conference on Wirtschaftsinformatik (WI), Potsdam, 9 - 11 März 2020. doi:10.30844/wi_2020_j7-hunke
Towards a Unified Understanding of Data-Driven Support for Emergency Medical Service Logistics
Reuter-Oppermann, M.; Wolff, C.
2020. Hawaii International Conference on System Sciences (HICSS-53), Grand Wailea, Maui, January 7 - 10, 2020. doi:10.24251/HICSS.2020.449
Towards Leveraging End-of-Life Tools as an Asset: Value Co-Creation based on Deep Learning in the Machining Industry
Walk, J.; Kühl, N.; Schäfer, J.
2020. Proceedings of the 53rd Hawaii International Conference on System Sciences (HICSS-53), Grand Wailea, Maui, HI, January 7-10, 2020 Full textFull text of the publication as PDF document
A New Metric for Lumpy and Intermittent Demand Forecasts: Stock-keeping-oriented Prediction Error Costs
Martin, D.; Spitzer, P.; Kühl, N.
2020. 53rd Annual Hawaii International Conference on System Sciences (HICSS-53), Grand Wailea, Maui, HI, January 7-10, 2020 Full textFull text of the publication as PDF document
Book Chapters
Service Analytics: Putting the “Smart” in Smart Services
Kühl, N.; Fromm, H.; Schöffer, J.; Satzger, G.
2020. Smart Service Management : Design Guidelines and Best Practices. Ed.: M. Maleshkova; N. Kühl, Axel Springer SE. doi:10.1007/978-3-030-58182-4
Grasping the Terminology: Smart Services, Smart Service Systems, and Cyber-Physical Systems
Martin, D.; Kühl, N.; Maleshkova, M.
2020. Smart Service Management: Design Guidelines and Best Practices. Hrsg.: Maria Maleshkova, Niklas Kühl, Philipp Jussen, 7–21, Springer International Publishing. doi:10.1007/978-3-030-58182-4_2
Smart Services: A Condition Monitoring Use Case Utilizing System-Wide Analyses
Martin, D.; Kühl, N.; Bischhoffshausen, J. K. von
2020. Smart Service Management: Design Guidelines and Best Practices. Hrsg.: Maria Maleshkova, Niklas Kühl, Philipp Jussen, 179–191, Springer International Publishing. doi:10.1007/978-3-030-58182-4_16
Capturing the Value: How to Charge for Smart Services
Enders, T.; Schüritz, R.
2020. Smart Service Management : Design Guidelines and Best Practices. Ed.: Maria Maleshkova, 75–88, Springer 
Die Rolle von KMUs in digitalen Ökosystemen – Wie sich KMUs in einer zunehmend digitalisierten Welt positionieren
Gierlich, M.; Schüritz, R.; Volkwein, M.
2020. Digitale Transformation in der Unternehmenspraxis – Mindset – Leadership – Akteure – Technologien. Ed.: M. Dahm, 303–324, Springer Fachmedien Wiesbaden. doi:10.1007/978-3-658-28557-9_15
2019
Conference Papers
Do you comply with AI? — Personalized explanations of learning algorithms and their impact on employees’ compliance behavior
Kühl, N.; Lobana, J.; Meske, C.
2019. Proceedings of the 40th International Conference on Information Systems (ICIS): Paper-A-Thon, AIS eLibrary (AISeL) 
Value Co-Creation in Data-Driven Services: Towards a Deeper Understanding of the Joint Sphere
Schüritz, R.; Farrell, K.; Wixom, B.; Satzger, G.
2019. ICIS 2019 Proceedings: 15-18 December 2019, Munich, Germany, Art.-Nr.: 2202, AIS eLibrary (AISeL) 
Analyzing the Impact of Strategic Behavior in System-Oriented Service Delivery
Wolff, C.; Kimbrough, S. O.; Kühl, N.
2019. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, AIS eLibrary (AISeL) 
Redesigning Service Operations for the Digital World: Towards Automated and Data-driven Field Service Planning
Vössing, M.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Association for Information Systems (AIS) 
Designing Useful Transparency to Improve Process Performance - Evidence from an Automated Production Line
Vössing, M.; Potthoff, F.; Kühl, N.; Satzger, G.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Association for Information Systems (AIS) 
Design Principles for Human-Computer Collaboration
Vössing, M.; Lind, M.; Kühl, N.; Satzger, G.
2019. Proceedings of the Workshop on Designing User Assistance in Intelligent Systems, Stockholm, Sweden, 2019. Ed.: S. Morana, 13–15, Karlsruher Institut für Technologie (KIT) Full textFull text of the publication as PDF document
Challenges in the Deployment and Operation of Machine Learning in Practice
Baier, L.; Jöhren, F.; Seebacher, S.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Paper: 163, AIS eLibrary (AISeL) Full textFull text of the publication as PDF document
Blockchain - Just Another IT Implementation? A Comparison of Blockchain and Interorganizational Information Systems
Seebacher, S.; Schüritz, R.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Paper: 124, Association for Information Systems (AIS) 
Nudged to Unload: Applying Choice Architecture to Prevent Cognitive Overload of Participants in Open Idea Evaluation
Benz, C.; Stryja, C.
2019. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019, Association for Information Systems (AIS) 
Not All Tasks Are Alike: Exploring the Effect of Task Representation on User Engagement in Crowd-Based Idea Evaluation
Benz, C.; Zierau, N.; Satzger, G.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Paper: 59, AIS eLibrary (AISeL) 
Understanding the Anatomy of Analytics-Based Services – A Taxonomy to Conceptualize the Use of Data and Analytics in Services
Hunke, F.; Engel, C.; Schüritz, R.; Ebel, P.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Paper: 25, AIS eLibrary (AISeL) 
A closer look on the difficulties to determine the quality of software requirements
Kummler, P.; Fromm, H.
2019. 2019 Workshops of the Software Engineering Conference, SEW 2019; Stuttgart; Germany; 18 February 2019 through 22 February 2019. Ed.: M. Konersmann, 53–60, RWTH Aachen 
Capturing Value from Data: Exploring Factors Influencing Revenue Model Design for Data-Driven Services
Enders, T.; Schüritz, R.; Frey, W.
2019. Proceedings of 14th International Conference on Wirtschaftsinformatik (Wi 2019): Human Practice.Digital Ecologies.Our Future 
Service Systems, Smart Service Systems and Cyber-Physical Systems—What’s the difference? Towards a Unified Terminology
Martin, D.; Hirt, R.; Kühl, N.
2019. 14. Internationale Tagung Wirtschaftsinformatik 2019 (WI 2019), Siegen, Germany, February 24-27 
Automatically Extracting and Analyzing Customer Needs from Twitter: A “Needmining” Prototype
Kühl, N.; Martin, D.; Satzger, G.
2019. 14. Internationale Tagung Wirtschaftsinformatik 2019 (Wi 2019), Siegen, 23.-27. Februar 2019 
On the Impact of the Customer Base on the Added Value through System-Oriented Service Delivery in Industrial Maintenance [in press]
Wolff, C.; Reuter-Oppermann, M.; Kühl, N.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, January 8-11, 2019 
Holistic System-Analytics as an Alternative to Isolated Sensor Technology: A Condition Monitoring Use Case
Martin, D.; Kühl, N.
2019. Proceedings of the 52nd Annual Hawaii International Conference on System Sciences : January 8-11, 2019, Maui, Hawaii. Ed.: Tung X. Bui, 1005–1012, University of Hawaii at Manoa, Hamilton Library, ScholarSpace. doi:10.24251/HICSS.2019.124
How to Cope with Change? Preserving Validity of Predictive Services over Time
Baier, L.; Kühl, N.; Satzger, G.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, Januar 8-11, 2019, 1085–1094, University of Hawai’i at Manoa / AIS Full textFull text of the publication as PDF document
Machine Learning in Artificial Intelligence: Towards a Common Understanding [in press]
Kühl, N.; Goutier, M.; Hirt, R.; Satzger, G.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, Januar 8-11, 2019 
Book Chapters
Geschäftsmodelle 4.0: Big Data und Data-Analytics als Treiber für Dienstleistungsinnovation im deutschen Mittelstand
Hunke, F.; Seebacher, S.; Schymanietz, M.; Jonas, J.; Genennig, S.; Kühne, B.; Schüritz, R.; Satzger, G.; Möslein, K.; Böhmann, T.
2019. Digitale Dienstleistungsinnovationen. Eds.: V. Stich, J. Schumann, D. Beverungen, G. Gudergan, P. Jussen, 167–183, Springer Verlag. doi:10.1007/978-3-662-59517-6_9
Using Employees’ Collective Intelligence for Service Innovation: Theory and Instruments
Feldmann, N.; Fromm, H.; Satzger, G.; Schüritz, R.
2019. Handbook of Service Science, Volume II. Ed.: P. Maglio, 249–284, Springer International Publishing. doi:10.1007/978-3-319-98512-1_12
2018
Journal Articles
Data-driven Service Business Models
Schymanietz, M.; Genennig, S. M.; Hunke, F.; Jonas, J. M.; Kühne, B.; Schüritz, R.; Seebacher, S.; Böhmann, T.; Möslein, K. M.; Satzger, G.
2018. Open Service Lab Notes, (4) Full textFull text of the publication as PDF document
Conference Papers
To rate or to fund? - The effect of idea evaluation platform design on decision quality and user engagement
Benz, C.; Zierau, N.; Satzger, G.
2018. 39th International Conference on Information Systems, ICIS 2018: Proceedings, Association for Information Systems (AIS) 
How good are my requirements?: A new perspective on the quality measurement of textual requirements
Kummler, P. S.; Vernisse, L.; Fromm, H.
2018. 11th International Conference on the Quality of Information and Communications Technology, QUATIC 2018; University of CoimbraCoimbra; Portugal; 4 September 2018 through 7 September 2018, 156–159, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/QUATIC.2018.00031
Towards Enabling Cyber-Physical Systems in Brownfield Environments: Leveraging Environmental Information to Derive Virtual Representations of Unconnected Assets
Bader, S. R.; Wolff, C.; Vössing, M.; Schmidt, J.-P.
2018. 9th International Conference on Exploring Service Science, IESS 2018; Karlsruhe; Germany; 19 September 2018 through 21 September 2018, 165–176, Springer. doi:10.1007/978-3-030-00713-3_13
Towards Managing Smart Service Innovation: A Literature Review
Götz, C.; Hohler, S.; Benz, C.
2018. 9th International Conference on Exploring Service Science, IESS 2018; Karlsruhe; Germany; 19 September 2018 through 21 September 2018. Ed.: G. Satzger, 101–111, Springer. doi:10.1007/978-3-030-00713-3_8
Cognition in the Era of Smart Service Systems: Inter-organizational Analytics through Meta and Transfer Learning
Hirt, R.; Kühl, N.
2018. 39th International Conference on Information Systems, ICIS 2018; San Francisco Marriott MarquisSan Francisco; United States; 13 December 2018 through 16 December 2018, AIS eLibrary (AISeL) 
Comfort-as-a-Service: Designing a User-Oriented Thermal Comfort Artifact for Office Buildings
Laing, S.; Kühl, N.
2018. Thirty Ninth International Conference on Information Systems (ICIS), San Francisco, CA, 13th-16th December 2018, Association for Information Systems (AIS) 
Digitalization of Field Service Planning: The Role of Organizational Knowledge and Decision Support Systems
Vössing, M.; Wolff, C.; Reinerth, V.
2018. Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 138–150, Springer International Publishing. doi:10.1007/978-3-030-00713-3_11
Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterprises
Vössing, M.; Siegel, J.; Feldmann, N.; Wuest, T.; Benz, C.
2018. Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 88–100, Springer. doi:10.1007/978-3-030-00713-3_7
Towards Cognitive Sealing: Artificial Intelligence based Seal Condition Monitoring
Martin, D.; Schüle, C.; Kunze von Bischhoffshausen, J.
2018. 20th ISC: International Sealing Conference, Stuttgart, October 10-11, 2018 
A Framework for the Simulation-Based Estimation of Downtime Costs
Wolff, C.; Vössing, M.
2018. Exploring Service Science. 9th International Conference (IESS 2018), Karlsruhe, 19. - 21. September 2018. Hrsg.: G. Satzger, 247–260, Springer. doi:10.1007/978-3-030-00713-3 _ 19
Using Monte-Carlo Simulation to Measure the Business-Relevant Impact of Planning Uncertainty on Field Service Delivery
Wolff, C.; Vössing, M.; Kühl, N.
2018. Proceedings of the 2018 Winter Simulation Conference, December 9-12 Gothenburg, Sweden 
Exploring the Value of Data – a Research Agenda
Enders, T.
2018. Exploring Service Science : 9th International Conference, IESS 2018 Karlsruhe, Germany, September 19–21, 2018 Proceedings. Ed.: G. Satzger, 274–286, Springer Nature. doi:10.1007/978-3-030-00713-3_21
Utilizing Data and Analytics to Advance Service – Towards Enabling Organizations to Successfully Ride the Next Wave of Servitization
Hunke, F.; Engel, C.
2018. Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 219–231, Springer. doi:10.1007/978-3-030-00713-3_17
System-Oriented Service Delivery: The Application of Service System Engineering to Service Delivery
Wolff, C.; Kühl, N.; Satzger, G.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975 
How to motivate consumers to test electric vehicles : An approach to design consumer interfaces to foster innovation adoption
Benz, C.; Stryja, C.
2018. Tagungsband : Multikonferenz Wirtschaftsinformatik 2018 : Data driven X - Turning Data into Value, Band III, Lüneburg, Deutschland, 6. - 9. März 2018. Hrsg.: P. Drews, 1039–1050, Leuphana Univerisität : Lüneburg 
A Model-driven Approach for the Description of Blockchain Business Networks
Seebacher, S.; Maleshkova, M.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018 
Automatically Quantifying Customer Need Tweets : Towards a Supervised Machine Learning Approach
Kühl, N.; Mühlthaler, M.; Goutier, M.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018 
Towards a Technician Marketplace using Capacity-Based Pricing
Wolff, C.; Vössing, M.; Schmitz, B.; Fromm, H.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018 
Towards Service-oriented Cognitive Analytics for Smart Service Systems
Hirt, R.; Kühl, N.; Schmitz, B.; Satzger, G.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018 
Books
GESCHÄFTSMODELLE 4.0: Baukasten zur Entwicklung datenbasierter Geschäftsmodelle
Schüritz, R.; Hunke, F.; Seebacher, S.; Jonas, J.; Genennig, S.; Schymanietz, M.; Kühne, B.; Ditterich, D.; Köpschall, M.; Eckerle, C.
2018. (G. Satzger, K. Möslein & T. Böhmann, Eds.), KSRI Full textFull text of the publication as PDF document
Book Chapters
Open Innovation in Ecosystems – A Service Science Perspective on Open Innovation
Benz, C.; Seebacher, S.
2018. Exploring Service Science – 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 112–124, Springer International Publishing. doi:10.1007/978-3-030-00713-3_9
2017
Journal Articles
Smart Services
Genennig, S.; Hunke, F.; Jonas, J.; Möslein, K.; Oks, S.; Satzger, G.; Schüritz, R.; Schymanietz, M.; Seebacher, S.
2017. Open Service Lab Notes, (3) 
Retained Organizations in IT Outsourcing: Linking Organization Design to Outsourcing Management Problems
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2017. Business & information systems engineering, 59 (2), 111–124. doi:10.1007/s12599-016-0449-x
Conference Papers
Towards the Exploration of Blockchain-driven Business Networks
Seebacher, S.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017 
Datatization as the Next Frontier of Servitization : Understanding the Challenges for Transforming Organizations
Schüritz, R.; Seebacher, S.; Satzger, G.; Schwarz, L.
2017. 38th International Conference on Information Systems, Seoul, South Korea, 10th - 13th December 2017 
Turning Data into Value : Towards an Ideation Tool for Key Activities of Data-Driven Business Models
Hunke, F.; Wambsganß, T.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017 
Towards Identifying Strategic Innovation Capabilities for Smart Services : A Research Agenda
Benz, C.; Kienzle, L.; Feldmann, N.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017 
GreedyBoost : An Accurate, Efficient and Flexible Ensemble Method for B2B Recommendations
Zhang, W.; Enders, T.; Li, D.
2017. Proceedings of the 50th Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa Village, Hawaii, USA, 4th - 7th January 2017, AIS eLibrary (AISeL). doi:10.24251/HICSS.2017.189Full textFull text of the publication as PDF document
Supporting the Dispatching Process for Maintenance Technicians in Industry 4.0
Bader, S.; Vössing, M.; Wolff, C.; Walk, J.; Maleshkova, M.
2017. Tagungsband der 9. Konferenz Professionelles Wissensmanagement (Professional Knowledge Management), WM 2017, Karlsruhe, Germany, April 5-7, 2017. Hrsg.: Y. Sure-Vetter, 131–136, RWTH Aachen 
White spots in business and IT : An explorative study for e-mobility services
Martin, D.; Kühl, N.; Stryja, C.; Haude, J.
2017. 30th International Electric Vehicle Symposium & Exhibition, Stuttgart, Germany, 9th - 11th October 2017 
A Decision Support System Design to Overcome Resistance towards Sustainable Innovations
Stryja, C.; Satzger, G.; Dorner, V.
2017. Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, 5th - 10th June 2017, 2885–2895, AIS eLibrary (AISeL) 
An End-to-End Process Model for Supervised Machine Learning Classification : From Problem to Deployment in Information Systems
Hirt, R.; Kühl, N.; Satzger, G.
2017. Designing the Digital Transformation, DESRIST 2017 Research in Progress Proceedings of the 12th International Conference on Design Science Research in Information Systems and Technology, Karlsruhe, Germany, 30th May - 1st June 2017. Ed.: A. Mädche, 55–63, Karlsruher Institut für Technologie (KIT) 
Empirical insights on customer needs in e-mobility product service systems
Kühl, N.; Goutier, M.; Ensslen, A.; Jochem, P.
2017. GOR-IE Workshop "Approaches on Operations Research and Industrial Ecology for a Sustainable Resource and Energy Management", 9.-10. März 2017, Freiberg 
Capturing Value from Data: Revenue Models for Data-Driven Services
Schüritz, R.; Seebacher, S.; Dorner, R.
2017. Proceedings of the 50th Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa Village, Hawaii, USA, 4th - 7th January 2017 
How to Cultivate Analytics Capabilities Within an Organization? Design and Types of Analytics Competency Centers
Schüritz, R.; Brand, E.; Satzger, G.; Kunze von Bischhoffshausen, J.
2017. Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, 5th - 10th June 2017, 389–404, AIS eLibrary (AISeL) 
Business Model Clustering: A network-based approach in the field of e-mobility services
Engel, C.; Haude, J.; Kühl, N.
2017. Proceedings of the Second KSS Research Workshop : Karlsruhe, Germany, February 2016. Ed.: P. Hottum, 11–25, Karlsruher Institut für Technologie (KIT) 
Towards a process model for data-driven business model innovation
Hunke, F.; Seebacher, S.; Schuritz, R.; Illi, A.
2017. 19th IEEE Conference on Business Informatics, CBI 2017; Thessaloniki; Greece; 24 July 2017 through 27 July 2017. Ed.: B. Theodoulidis, 150–157, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2017.43
Determining cost-optimal availability for production equipment using service level engineering
Wolff, C.; Schmitz, B.
2017. 19th IEEE Conference on Business Informatics, CBI 2017; Thessaloniki; Greece; 24 July 2017 through 27 July 2017. Ed.: B. Theodoulidis, 176–185, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2017.47
Towards Managing Complexity and Uncertainty in Field Service Technician Planning
Vössing, M.
2017. Proceedings of the 19th IEEE Conference on Business Informatics, CBI 2017, Thessaloniki, Greece, 24th July - 27th July 2017, 312–319, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2017.50
More Observations, More Variables or More Quality? - Data Acquisition Strategies to Enhance Uncertainty Analytics for Industrial Service Contracting
Schmitz, B.; Satzger, G.; Gitzel, R.
2017. 8th International Conference on Exploring Service Science, IESS 2017; Rome; Italy; 24 May 2017 through 26 May 2017. Ed. : M. Dragoicea, 159–172, Springer International Publishing. doi:10.1007/978-3-319-56925-3_13
Towards a Unified Approach to Identify Business Model Patterns : A Case of E-Mobility Services
Hunke, F.; Schüritz, R.; Kühl, N.
2017. 8th International Conference on Exploring Service Science, IESS 2017, Rome, Italy, 24th - 26th May 2017. Ed. : M. Dragoicea, 182–196, Springer International Publishing. doi:10.1007/978-3-319-56925-3_15
Towards Requirements Analytics : A Research Agenda to Model and Evaluate the Quality of Unstructured Requirements Specifications
Kummler, P.
2017. 8th International Conference on Exploring Service Science, IESS 2017; Rome; Italy; 24 May 2017 through 26 May 2017. Ed. : M. Dragoicea, 197–209, Springer International Publishing. doi:10.1007/978-3-319-56925-3_16
Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review
Seebacher, S.; Schüritz, R.
2017. 8th International Conference on Exploring Service Science, IESS 2017; Rome; Italy; 24 May 2017 through 26 May 2017. Ed. : M. Dragoicea, 12–23, Springer International Publishing. doi:10.1007/978-3-319-56925-3_2
Book Chapters
Empirische Studie I : Identifizierung von Elektromobilitätsdienstleistungstypen aus dem Atlas mit Data Mining
Kühl, N.; Hunke, F.
2017. Mit Informationstechnologien zu innovativen Dienstleistungen und Geschäftsmodellen in der Elektromobilität : Empirische Studien zu Geschäftsmodellen und IT für Elektromobilitätsdienstleistungen. Hrsg.: C. Stryja, 43–51, Fraunhofer Verlag 
PhD Theses
Needmining: automated analytical support for customer need elicitation. PhD dissertation
Kühl, N.
2017. Karlsruher Institut für Technologie (KIT) 
Data-infused business model innovation. PhD dissertation
Schüritz, R.
2017. Karlsruher Institut für Technologie (KIT) 
2016
Conference Papers
"Needs from Tweets" : Towards Deriving Customer Needs From Micro Blog Data
Kühl, N.; Scheurenbrand, J.; Satzger, G.
2016. Multikonferenz Wirtschaftsinformatik (MKWI) 2016, Band III, Technische Universität Ilmenau, Deutschland, 09. - 11. März 2016. Hrsg.: V. Nissen, 1229–1232, Universitätsverlag 
Programming for Refugees : An Active Learning Approach for Teaching Java to Heterogeneous Groups
Kühl, N.; Lehner, J.
2016. Informatik 2016, 46. Jahrestagung der Gesellschaft für Informatik, Klagenfurt, Österreich, 26. - 30. September 2016, 1175–1178, Gesellschaft für Informatik e.V.  (GI) 
Retained Organizations in IT Outsourcing: Adapting IT Service Management for Successful Multi-sourcing Service Integration
Goldberg, M.; Satzger, G.; Fromm, H.
2016. Proceedings of the 24th European Conference of Information Systems, ECIS 2016, June 12-15, 2016, Istanbul, Turkey 
Needmining : Evaluating a Whitelist-Based Assignment Method to Quantify Customer Needs from Micro Blog Data
Kühl, N.; Goutier, M.
2016. Operations Research Proceedings 2016, Selected Papers of the Annual International Conference of the German Operations Research Society (GOR), Hamburg, Germany, 30th August - 2nd September 2016. Ed.: A. Fink, 165–170, Springer. doi:10.1007/978-3-319-55702-1
“Need tweets”: New insights about customer needs from micro blog data in the field of e-mobility
Kühl, N.; Goutier, M.
2016. 46. Jahrestagung der Gesellschaft fur Informatik - 46th Annual Meeting of the German Informatics Society, INFORMATIK 2016; Klagenfurt; Austria; 26 September 2016 through 30 September 2016. Ed.: H. C. Mayr, 1363–1376, Gesellschaft für Informatik e.V.  (GI) 
Patterns of Data-Infused Business Model Innovation
Schüritz, R.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 133–142, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2016.23
Towards Extracting Customer Needs from Incident Tickets in IT Services
Eckstein, L.; Kühl, N.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 200–207, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2016.30
Adapting it service management for successful multi-sourcing service integration
Goldberg, M.; Satzger, G.; Fromm, H.
2016. 24th European Conference on Information Systems, ECIS 2016; Bogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016., Association for Information Systems (AIS) 
Needmining: Identifying micro blog data containing customer needs
Kühl, N.; Scheurenbrand, J.; Satzger, G.
2016. 24th European Conference on Information Systems, ECIS 2016; Bogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016, Association for Information Systems (AIS) 
Methods to Identify User Needs and Decision Mechanisms for the Adoption of Electric Vehicles
Ensslen, A.; Kühl, N.; Stryja, C.; Jochem, P.
2016. Proceedings of EVS29 Symposium, Montréal, Québec, Canada, June 19-22, 2016 Full textFull text of the publication as PDF document
Service science textbooks: Opportunities of an interdisciplinary approach
Kunze von Bischhoffshausen, J.; Hottum, P.; Schüritz, R.
2016. Exploring Services Science, 7th International Conference IESS 2016, Bucharest, RO, May 25-27, 2016. Ed.: T. Borangiu, 742–749, Springer Verlag. doi:10.1007/978-3-319-32689-4_57
Needmining: Towards analytical support for service design
Kühl, N.
2016. Exploring Services Science, 7th International Conference, IESS 2016, Bucharest, RO, May 25-27, 2016. Ed.: T. Borangiu, 187–200, Springer Verlag. doi:10.1007/978-3-319-32689-4_14
Introduction to the service analytics minitrack (Editorial)
Fromm, H.; Satzger, G.; Setzer, T.
2016. Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS-49), Kauai, Hawaii, January 5-8, 2016. Ed.: T.X. Bui, 1556, IEEE Computer Society. doi:10.1109/HICSS.2016.196
2015
Journal Articles
Conference Papers
A Capability Framework for IT Service Integration and Management in Multi-Sourcing
Goldberg, M.; Satzger, G.; Kieninger, A.
2015. 23rd European Conference on Information Systems (ECIS), Münster, Germany, 26-29 May 2015, 1–16, AIS eLibrary (AISeL) 
Entwicklung eines Frameworks zur Beschreibung von Geschäftsmodellen für Elektromobilitätsdienstleistungen
Stryja, C.; Schüritz, R.; Kühl, N.; Hottum, P.; Satzger, G.
2015. Energiesysteme im Wandel: Evolution oder Revolution? 9. Internationale Energiewirtschaftstagung, IEWT, Wien, Österreich, 11 - 13. Februar 2015, 1–17 
An Information System for Sales Team Assignments Utilizing Predictive and Prescriptive Analytics
Kunze von Bischhoffshausen, J.; Paatsch, M.; Reuter, M.; Satzger, G.; Fromm, H.
2015. 17th IEEE Conference on Business Informatics (CBI), 13th - 16th July, 2015, Lisbon, Portugal. Vol. 1, 68–76, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2015.38
Holistically Defining E-Mobility: A Modern Approach to Systematic Literature Reviews
Scheurenbrand, J.; Engel, C.; Peters, F.; Kühl, N.
2015. Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015. Ed.: R. Görlitz, 17–27, KIT Scientific Publishing 
Books
Fundamentals of service systems
Cardoso, J.; Fromm, H.; Nickel, S.; Satzger, G.; Studer, R.; Weinhardt, C. (Eds.)
2015. Springer Verlag. doi:10.1007/978-3-319-23195-2
Book Chapters
Dienstleistungen für Elektromobilität : Netzwerke und Allianzen
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität : Ergebnisse einer Expertenstudie. Hrsg.: S. Lamberth-Cocca, 47–61, Fraunhofer Verlag 
Produktivität und Kundeneinbindung: Analyse der Auswirkungen des Kundenbeitrags für die Dienstleistungsentwicklung
Kohler, M.; Hottum, P.; Fromm, H.; Satzger, G.
2015. Phasenübergreifendes Service Life Cycle Management zur Steigerung der Dienstleistungsproduktivität. Messung, Bewertung und Steigerung - konzeptionelle und praxisbezogene Ansätze. Hrsg.: W. Ganz, 66–90, Fraunhofer Verlag 
Netzwerke und Allianzen
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität - Ergebnisse einer Expertenstudie, 47–60, Fraunhofer Verlag 
Entwurf eines Bewertungsframeworks für IT-gestützte Elektromobilitätsdienstleistungen
Kühl, N.; Stryja, C.
2015. Dienstleistungsinnovationen für Elektromobilität. Märkte, Geschäftsmodelle, Kooperationen. Hrsg.: D. Beverungen, 25–40, Fraunhofer Verlag 
2014
Journal Articles
Analytical support for predicting cost in complex service delivery environments
Vogt, A.; Mattfeldt, E. R.; Satzger, G.; Lueders, L.; Piper, M.; Gehb, O.; Jones, W. L.
2014. IBM journal of research and development, 58 (4), 7/1–10. doi:10.1147/JRD.2014.2327301
Conference Papers
Towards the Consideration of Performance Risks for the Design of Service Offers
Schmitz, B.; Kieninger, A.; Satzger, G.; Fromm, H.
2014. Exploring Services Science - 5th International Conference (IESS’14), Geneva, Schweiz, February 5-7, 2014. Ed.: M. Snene, 108–123, Springer Verlag. doi:10.1007/978-3-319-04810-9_9
Transition and Delivery Challenges of Retained Organizations in IT Outsourcing
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2014. Exploring Services Science - 5th International Conference (IESS’14), Geneva, Schweiz, February 5-7, 2014. Ed.: M. Snene, 56–71, Springer Verlag. doi:10.1007/978-3-319-04810-9_5
Forecasting Service Profitability
Blomberg, J.; Boyette, N.; Chandra, A.; Oh, S.; Zhou, R.; Strong, R.; Jones, W.; Gehb, O.; Vogt, A.; Satzger, G.
2014. IEEE International Conference on Services Computing (SCC’14), Anchorage, Alaska/USA, June 27 - July 2, 2014, 370–377, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/SCC.2014.56
2013
Conference Papers
Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers
Kieninger, A.; Straeten, D.; Kimbrough, S.; Schmitz, B.; Satzger, G.
2013. Proceedings of the 11th International Conference on Wirtschaftsinformatik (WI2013), Volume 2, Leipzig, Germany, 27th February - 1st March 2013. Ed.: R. Alt, 1015–1029, Universität Leipzig 
Simulation-based Quantification of Business Impacts Caused by Service Incidents
Kieninger, A.; Berghoff, F.; Fromm, H.; Satzger, G.
2013. Exploring Services Science : 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings. Ed.: J. F. e Cunha ..., 170–185, Springer Verlag. doi:10.1007/978-3-642-36356-6_13
Incorporating Business Impact into Service Offers - A Procedure to Select Cost-Optimal Service Contracts
Kieninger, A.; Schmitz, B.; Straeten, D.; Satzger, G.
2013. 18th Americas Conference on Information Systems, AMCIS 2012, Seattle, Washington, USA, 9 - 12 August 2012. Ed.: Association for Information Systems, Curran Associates, Inc 
2012
Journal Articles
Business Cost Budgets - A Methodology to Incorporate Business Impact into Service Level Agreements
Kieninger, A.; Satzger, G.; Straeten, D.; Schmitz, B.; Balthadzhiev, D.
2012. International journal of service science, management, engineering, and technology, 3 (3), 49–64. doi:10.4018/jssmet.2012070104
Dynamic and goal-based quality management for human-based electronic services
Kern, R.; Thies, H.; Zirpins, C.; Satzger, G.
2012. International journal of cooperative information systems, 21 (1), 3–29. doi:10.1142/S0218843012400011Full textFull text of the publication as PDF document
Conference Papers
A Business Intelligence Approach for Assessing and Monitoring the Return on Interaction in a Customer Intimacy Context
Habryn, F.; Kunze von Bischoffshausen, J.; Satzger, G.
2012. ECIS 2012: 20th European Conference on Information Systems, Barcelona, Spain, June 10-13, 2012 
Books
Methods in Service Innovation : Current Trends and Future Perspectives
Schultz, C.
2012. (W. Ganz & G. Satzger, Eds.), Fraunhofer Verlag 
Book Chapters
Service Analytics - Leveraging Data Across Enterprise Boundaries for Competitive Advantage
Fromm, H.; Habryn, F.; Satzger, G.
2012. Globalization of Professional Services: Innovative Strategies, Successful Processes, Inspired Talent Management, and First-Hand Experiences. Ed.: U. Bäumer, 139–149, Springer Verlag. doi:10.1007/978-3-642-29181-4_13
2011
Journal Articles
Conference Papers
Exploring the "crowd" as enabler of better information quality
Wichmann, P.; Borek, A.; Kern, R.; Woodall, P.; Parlikad, A. K.; Satzger, G.
2011. Proceedings of the 16th International Conference on Information Quality, ICIQ-11, Adelaide, Australia, 17th - 19th November 2011. Ed.: A. Koronios, 302–313, Curran Associates, Inc 
People Services: Efficient work processes leveraging the power of the crowd
Satzger, G.; Kern, R.; Pasing, A.; Pfau, G.; Fritz, R.; Alexander S.; Roland, P.
2011. 20th Annual Frontiers in Service Conference, June 30 - July 3, 2011, Columbus/Ohio, USA 
CI Analytics - Assessment and Monitoring of Customer Intimacy in a B2B Context
Satzger, G.; Habryn, F.; Kölmel, B.; Herzig, T.
2011. 20th Annual Frontiers in Service Conference, June 30 - July 3, 2011, Columbus, Ohio 
Towards Service Level Engineering for IT Services - Defining IT Services from a Line of Business Perspective
Kieninger, A.; Balthadzhiev, D.; Schmitz, B.; Satzger, G.
2011. Proceedings of the 2011 Annual SRII Global Conference (SRII 2011), San Jose/California, USA, March 29 2011 - April 2 2011, 759–766, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/SRII.2011.83
Efficient Quality Management of Human-Based Electronic Services Leveraging Group Decision Making
Kern, R.; Thies, H.; Satzger, G.
2011. Proceedings of the 19th European Conference on Information Systems (ECIS 2011), June 9-11, 2011, Helsinki, Finland. Ed.: Virpi Kristiina Tuunainen ..., 1421–1432, Association for Information Systems (AIS) 
The Economics of Service Level Engineering
Kieninger, A.; Westernhagen, J.; Satzger, G.
2011. 44th Hawaii International Conference on System Sciences : (HICSS) ; 4 - 7 Jan. 2011, Koloa, Kauai, Hawaii. Ed.: Ralph H. Sprague, 1–10, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/HICSS.2011.407
Risk-Reward Sharing in IT Service Contracts - A Service System View
Satzger, G.; Kieninger, A.
2011. 44th Hawaii International Conference on System Sciences : (HICSS) ; 4 - 7 Jan. 2011, Koloa, Kauai, Hawaii, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/HICSS.2011.365
2010
Conference Papers
Service Science : der Schlüssel zur Wettbewerbsfähigkeit in der „Industriellen Revolution 2.0“?
Satzger, G.
2010. Mit Dienstleistungen die Zukunft gestalten : Beiträge der 8. Dienstleistungstagung des BMBF. Hrsg.: I. Gatermann, 349–352, Campus-Verlag 
Towards a Model for Measuring Customer Intimacy in B2B Services
Habryn, F.; Blau, B. S.; Satzger, G.; Kölmel, B.
2010. Exploring Services Science - First International Conference (IESS 2010), Geneva, Switzerland, February 17-19, 2010. Revised Papers. Ed.: J.-H. Morin, 1–14, Springer Verlag. doi:10.1007/978-3-642-14319-9_1
Validating results of human-based electronic services leveraging multiple reviewers
Kern, R.; Bauer, C.; Thies, H.; Satzger, G.
2010. Proceedings of the 16th Americas Conference on Information Systems (AMCIS 2010), Lima, Peru, August 12-15, 2010, 525/1–10, AIS eLibrary (AISeL) Full textFull text of the publication as PDF document
Quality Assurance for Human-Based Electronic Services: A Decision Matrix for Choosing the Right Approach
Kern, R.; Thies, H.; Bauer, C.; Satzger, G.
2010. Current trends in web engineering : 10th International Conference on Web Engineering, ICWE 2010 Workshops, Vienna, Austria, July 2010. Ed.: F. Daniel, 421–424, Springer Verlag Full textFull text of the publication as PDF document
Statistical Quality Control for Human-Based Electronic Services
Kern, R.; Thies, H.; Satzger, G.
2010. Service-oriented computing : Proceedings of the 8th International Conference (ICSOC 2010) San Francisco, CA, USA, Dec. 7-10, 2010. Ed.: P. Maglio, 243–257, Springer Verlag Full textFull text of the publication as PDF document
Book Chapters
Principles of Collaborative Innovation : Implementation of Open and Peer-to-Peer Innovation Approaches
Satzger, G.; Neus, A.
2010. Innovation and International Corporate Growth. Ed.: A. Gerybadze, 219–238, Springer Verlag. doi:10.1007/978-3-642-10823-5_14
2009
Conference Papers
Service Science : Das unbekannte Wesen
Satzger, G.; Ganz, W.; Kieninger, A.
2009. Arbeits- und Dienstleistungsforschung als Innovationstreiber : Bilanzen, Herausforderungen, Zukünfte, Fachtagung, 22. Mai 2009. Hrsg.: D. Spath, 126–130, Fraunhofer Verlag 
Rewarding Contribution to Service Network Formation
Conte, T.; Blau, B.; Satzger, G.; Dinther, C. van; Weinhardt, C.
2009. Proceedings of the 1st INFORMS International Conference on Service Science (ICSS09), Hong Kong, China, 6-8 August, 2009, Paper 225/1–8, INFORMS 
Enabling Service Networks Through Contribution-Based Value Distribution
Conte, T.; Blau, B.; Satzger, G.; Dinther, C. van
2009. Proceedings of the 15th Americas Conference on Information Systems, San Francisco, USA, Aug 6-9, 2009, Paper 764 
Reports/Preprints
Knowledge Intensive Services Procurement Strategy
Satzger, G.; Schulteß, P.; Neus, A.
2009. Universität Karlsruhe (TH) 
2008
Conference Papers
Dienstleistungswissenschaft - Anforderungen der Praxis an Dienstleistungsforschung und -lehre
Satzger, G.
2008. Technologie und Dienstleistung: Innovationen in Forschung, Wissenschaft und Unternehmen. Beiträge der 7. Dienstleistungstagung des BMBF. Hrsg.: I. Gatermann, 187–195, Campus-Verlag 
Book Chapters
Service Science: Hype or Cornerstone for Future Success - A Five-Step Roadmap to Clarity
Satzger, G.; Ganz, W.; Kremer, A.
2008. New horizons for the role and production of services: RESER 2008 - programme and abstracts; September 25th - 26th 2008, Stuttgart, Germany. Ed.: W. Ganz, 4 S., Fraunhofer IRB Verlag