Dr. Niels Feldmann

Dr. Niels Feldmann

  • Kaiserstr. 89
    76133 Karlsruhe

Activities

Interests

  • Human-centered Design of Digital Services
  • Digital Service Innovation Approaches
  • Data-Driven Business Model Innovation
  • AI - Assistance for Creativity
  • Open & Collaborative Innovation, Enterprise Crowdfunding
  • Intrapreneurship

Teaching

  • Service Design Thinking Module - Program Coordinator
  • Service Innovation Lecture & Exercise
  • Service Innovation Practice Seminar
  • Service Science, Management and Engineering (SSME) Seminar

Projects

  • SUGAR Design Thinking Program

Curriculum Vitae

Niels Feldmann is a researcher in the Digital Service Innovation group in the Department for Economics and Management at Karlsruhe Institute of Technology (KIT). He is founder and head of the international education and industry-cooperation program Service Design Thinking at KIT as well as leader of the Digital Service Design & Innovation Lab. His research and teaching interests focus on the human-centered design of digital services, business model innovation, data-driven business models, open and collaborative innovation, and facilitation of human creativity.

Before joining KIT, Niels was a consultant and manager at IBM Germany specialized on innovation, strategy, and transformation projects. He led numerous client engagements in several industries such as Financial Services, Energy & Utilities, Retail, Consumer Goods, or IT-Services. Open & Collaborative Innovation. Throughout his consulting career, Niels worked on engagements in China, Russia, the USA and several Western European countries.

 

Memberships

ISSIP (International Society of Service Innovation Professionals)

 

Awards

 

ECIS 2014: 1st runner-up Ciborra Award (2. place of the most innovative paper award)

Award of the Department of Economics and Management for excellent education: Service Innovation Exercise 2014

Publications

Due to the interdisciplinary activities of KSRI researchers publication lists also contain publications that have not explicitly been developed in the course of their activities at KSRI.


2019
Book Chapters
Using Employees’ Collective Intelligence for Service Innovation: Theory and Instruments.
Feldmann, N.; Fromm, H.; Satzger, G.; Schüritz, R.
2019. Handbook of Service Science, Volume II. Ed.: P. Maglio, 249–284, Springer International Publishing. doi:10.1007/978-3-319-98512-1_12
2018
Conference Papers
Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterprises.
Vössing, M.; Siegel, J.; Feldmann, N.; Wuest, T.; Benz, C.
2018. Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 88–100, Springer. doi:10.1007/978-3-030-00713-3_7
2017
Conference Papers
Towards Identifying Strategic Innovation Capabilities for Smart Services : A Research Agenda.
Benz, C.; Kienzle, L.; Feldmann, N.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017 
2016
Journal Articles
Capturing value from big data : a taxonomy of data-driven business models used by start-up firms.
Hartmann, P. M.; Zaki, M.; Feldmann, N.; Neely, A.
2016. International journal of operations & production management, 36 (10), 1382–1406. doi:10.1108/IJOPM-02-2014-0098
Conference Papers
Financing Projects through Enterprise Crowdfunding: Understanding the Impact of Proposal Characteristics on Funding Success.
Feldmann, N.; Gimpel, H.
2016. Proceedings of the 24th European Conference on Information Systems, Istanbul, Turkey, 12th - 15th June 2016, AIS eLibrary (AISeL) 
2014
Journal Articles
Service Innovation Analytics: Leveraging Existing Unstructured Data to Assess Service Innovation Capability.
Kohler, M.; Feldmann, N.; Kimbrough, S. O.; Fromm, H.
2014. International journal of information system modeling and design, 5 (2), 1–21 
Book Chapters
Service Innovation Capabilities for Idea Assessment : An Appraisal of Established and Novel Approaches.
Feldmann, N.; Kohler, M.
2014. The Handbook of Service Innovation. Ed.: R. Agarwal, 145–168, Springer. doi:10.1007/978-1-4471-6590-3
2013
Conference Papers
Using Crowd Funding for Idea Assessment Inside Organizations : Lessons Learned from a Market Engineering Perspective.
Feldmann, N.; Gimpel, H.; Kohler, M.; Weinhardt, C.
2013. Proceedings of the 3rd International Conference on Cloud and Green Computing, CGC 2013, Karlsruhe, Germany, 30. September - 2. October 2013, 525–530, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CGC.2013.88
Service Innovation Analytics: Towards Assessment and Monitoring of Innovation Capabilities in Service Firms.
Kohler, M.; Feldmann, N.; Habryn, F.; Satzger, G.
2013. Proceedings of the 46th Annual Hawaii International Conference on System Sciences (HICSS), 7-10 Jan. 2013, Grand Wailea, Maui, Hawaii. Ed.: R. H. Sprague, 1347–1356, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/HICSS.2013.477
Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining.
Feldmann, N.; Kohler, M.; Kimbrough, S. O.; Fromm, H.
2013. Exploring Services Science : 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings. Ed.: J. F. e Cunha ..., 73–85, Springer Verlag GmbH Deutschland. doi:10.1007/978-3-642-36356-6_6