Bild Niels

Dr. Niels Feldmann

  • Kaiserstr. 89

    D - 76133 Karlsruhe



  • Human-centered Design of Digital Services
  • Digital Service Innovation Approaches
  • Data-Driven Business Model Innovation
  • AI - Assistance for Creativity
  • Open & Collaborative Innovation, Enterprise Crowdfunding
  • Intrapreneurship


  • Service Design Thinking Module - Program Coordinator
  • Service Innovation Lecture & Exercise
  • Service Innovation Practice Seminar
  • Service Science, Management and Engineering (SSME) Seminar


  • SUGAR Design Thinking Program

Curriculum Vitae

Niels Feldmann is a researcher in the Digital Service Innovation group in the Department for Economics and Management at Karlsruhe Institute of Technology (KIT). He is founder and head of the international education and industry-cooperation program Service Design Thinking at KIT as well as leader of the Digital Service Design & Innovation Lab. His research and teaching interests focus on the human-centered design of digital services, business model innovation, data-driven business models, open and collaborative innovation, and facilitation of human creativity.

Before joining KIT, Niels was a consultant and manager at IBM Germany specialized on innovation, strategy, and transformation projects. He led numerous client engagements in several industries such as Financial Services, Energy & Utilities, Retail, Consumer Goods, or IT-Services. Throughout his consulting career, Niels worked on engagements in China, Russia, the USA and several Western European countries.



ISSIP (International Society of Service Innovation Professionals)




ECIS 2014: 1st runner-up Ciborra Award (2. place of the most innovative paper award)

Award of the Department of Economics and Management for excellent education: Service Innovation Exercise 2014


Due to the interdisciplinary activities of KSRI researchers publication lists also contain publications that have not explicitly been developed in the course of their activities at KSRI.

Book Chapters
Using Employees’ Collective Intelligence for Service Innovation: Theory and Instruments
Feldmann, N.; Fromm, H.; Satzger, G.; Schüritz, R.
2019. Handbook of Service Science, Volume II. Ed.: P. Maglio, 249–284, Springer International Publishing. doi:10.1007/978-3-319-98512-1_12
Conference Papers
Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterprises
Vössing, M.; Siegel, J.; Feldmann, N.; Wuest, T.; Benz, C.
2018. Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 88–100, Springer. doi:10.1007/978-3-030-00713-3_7
Conference Papers
Towards Identifying Strategic Innovation Capabilities for Smart Services : A Research Agenda
Benz, C.; Kienzle, L.; Feldmann, N.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017 
Journal Articles
Capturing value from big data : a taxonomy of data-driven business models used by start-up firms
Hartmann, P. M.; Zaki, M.; Feldmann, N.; Neely, A.
2016. International journal of operations & production management, 36 (10), 1382–1406. doi:10.1108/IJOPM-02-2014-0098
Conference Papers
Financing Projects through Enterprise Crowdfunding: Understanding the Impact of Proposal Characteristics on Funding Success
Feldmann, N.; Gimpel, H.
2016. Proceedings of the 24th European Conference on Information Systems, Istanbul, Turkey, 12th - 15th June 2016, AIS eLibrary (AISeL) 
Journal Articles
Service Innovation Analytics: Leveraging Existing Unstructured Data to Assess Service Innovation Capability
Kohler, M.; Feldmann, N.; Kimbrough, S. O.; Fromm, H.
2014. International journal of information system modeling and design, 5 (2), 1–21 
Book Chapters
Conference Papers
Using Crowd Funding for Idea Assessment Inside Organizations : Lessons Learned from a Market Engineering Perspective
Feldmann, N.; Gimpel, H.; Kohler, M.; Weinhardt, C.
2013. Proceedings of the 3rd International Conference on Cloud and Green Computing, CGC 2013, Karlsruhe, Germany, 30. September - 2. October 2013, 525–530, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CGC.2013.88
Service Innovation Analytics: Towards Assessment and Monitoring of Innovation Capabilities in Service Firms
Kohler, M.; Feldmann, N.; Habryn, F.; Satzger, G.
2013. Proceedings of the 46th Annual Hawaii International Conference on System Sciences (HICSS), 7-10 Jan. 2013, Grand Wailea, Maui, Hawaii. Ed.: R. H. Sprague, 1347–1356, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/HICSS.2013.477
Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining
Feldmann, N.; Kohler, M.; Kimbrough, S. O.; Fromm, H.
2013. Exploring Services Science : 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings. Ed.: J. F. e Cunha ..., 73–85, Springer Verlag. doi:10.1007/978-3-642-36356-6_6