Prof. Dr. Hansjörg Fromm
- Tuesday, 15:00-16:00 h, by appointment
- +49 721 608-45655
- hansjoerg fromm ∂ kit edu
Kaiserstraße 89
Building 05.20
76133 Karlsruhe
Curriculum Vitae
Prof. Dr. Hansjörg Fromm obtained a Diploma in Computer Science at the University of Erlangen-Nuremberg. In 1982 he was awarded a Doctor's degree for his research in the field of modeling and performance analysis of computer systems. After a research stay at IBM Thomas Watson Research Center, Yorktown Heights, New York he joined IBM Germany in 1983, where he held different positions in the sectors software development and productions research.
In the mid-1990s Hansjörg Fromm forged the business area Supply Chain Management within IBM Global Business Services. 2006 he was appointed European Head of the IBM Centers for Business Optimization (CBO) where innovative solutions based on mathematic methods and optimization procedures are developed and implemented on an industrial scale.
Hansjörg Fromm has been lecturer at the University of Nuremberg-Erlangen and holding lecturers on modeling of Supply Chain Management, e-logistics and e-marketplaces since 1985. In 1993 he was appointed honorary professor and elected member of the IBM Academy of Technology (an international circle of about 200 IBM scientists) and appointed IBM Distinguished Engineer.
From July 2011 until July 2014 Prof. Fromm was director of KSRI and head of the research group Service Innovation and Management succeeding Prof. Dr. Gerhard Satzger. After his retirement Hansjörg Fromm remains dedicated to KSRI as an honarary professor.
His research interests are:
- Service Innovation and Transformation
- eServices, Peoples Services, Industrial Services
- Service Quality and Productivity, Service modeling, Service Level Engineering
- Service Analytics, Customer Analytics, Customer Intimacy
Publications
Due to the interdisciplinary activities of KSRI researchers publication lists also contain publications that have not explicitly been developed in the course of their activities at KSRI.
Publications
Holstein, J.; Müller, P.; Vössing, M.; Fromm, H.
2025. 58th Hawaii International Conference on Systems Sciences, Waikoloa, 7th-10th January 2025, Association for Information Systems (AIS)
Fassnacht, M.; Benz, C.; Riefle, L.; Fromm, H.; Satzger, G.
2025. HICSS 2025 - 58th Hawaii International Conference on Systems Sciences, Waikoloa, 7th-10th January 2025, Association for Information Systems (AIS)
Köhler, B.; Fromm, H.
2022. Proceedings of the 55th Hawaii International Conference on System Sciences, Ed.: T. X. Bui, 1739–1748, IEEE Computer Society
Medina, F. G.; Umpierrez, A. W.; Martinez, V.; Fromm, H.
2021. 2021 10th International Conference on Industrial Technology and Management (ICITM) : 10th International Conference on Industrial Technology and Management, ICITM 2021, Online, 26 March 2021 - 28 March 2021, 149–156, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/ICITM52822.2021.00034
Jochem, P.; Frankenhauser, D.; Ewald, L.; Ensslen, A.; Fromm, H.
2020. Transportation research / A, 141, 373–395. doi:10.1016/j.tra.2020.09.016
Rudolph, L.; Schoch, J.; Fromm, H.
2020. Proceedings of the 53rd Hawaii International Conference on System Sciences (HICSS 2020), 1580–1588. doi:10.24251/HICSS.2020.194
Kühl, N.; Fromm, H.; Schöffer, J.; Satzger, G.
2020. Smart Service Management : Design Guidelines and Best Practices. Ed.: M. Maleshkova; N. Kühl, Axel Springer SE. doi:10.1007/978-3-030-58182-4
Kummler, P.; Fromm, H.
2019. 2019 Workshops of the Software Engineering Conference, SEW 2019; Stuttgart; Germany; 18 February 2019 through 22 February 2019. Ed.: M. Konersmann, 53–60, RWTH Aachen
Feldmann, N.; Fromm, H.; Satzger, G.; Schüritz, R.
2019. Handbook of Service Science, Volume II. Ed.: P. Maglio, 249–284, Springer International Publishing. doi:10.1007/978-3-319-98512-1_12
Schütze, R.; Fromm, H.
2018. HMD, 55 (3), 566–580. doi:10.1365/s40702-017-0384-4
Kummler, P. S.; Vernisse, L.; Fromm, H.
2018. 11th International Conference on the Quality of Information and Communications Technology, QUATIC 2018; University of CoimbraCoimbra; Portugal; 4 September 2018 through 7 September 2018, 156–159, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/QUATIC.2018.00031
Steuer, D.; Hutterer, V.; Korevaar, P.; Fromm, H.
2018. Proceedings of the 51st Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, US, 3rd - 6th January 2018, Curran. doi:10.24251/HICSS.2018.191
Wolff, C.; Vössing, M.; Schmitz, B.; Fromm, H.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2017. Business & information systems engineering, 59 (2), 111–124. doi:10.1007/s12599-016-0449-x
Czora, S.; Dix, M.; Fromm, H.; Klöpper, B.; Schmitz, B.
2017. Datenbanksysteme für Business, Technologie und Web (BTW 2017), 17. Fachtagung des GI-Fachbereichs „Datenbanken und Informationssysteme“ (DBIS), Stuttgart, Deutschland, 6. - 10. März 2017. Hrsg.: B. Mitschang, 57–64, Gesellschaft für Informatik (GI)
Gitzel, R.; Schmitz, B.; Fromm, H.; Isaksson, A.; Setzer, T.
2016. Enterprise modelling and information systems architectures, 11 (4), 1–22. doi:10.18417/emisa.11.4
Schmitz, B.; Fromm, H.; Czora, S.; Dix, M.; Klöpper, B.
2016. Proceedings of the 1st Smart Data Innovation Conference, Karlsruhe, Germany, 12th - 13th October 2016, 42–44
Goldberg, M.; Satzger, G.; Fromm, H.
2016. Proceedings of the 24th European Conference of Information Systems, ECIS 2016, June 12-15, 2016, Istanbul, Turkey
Goldberg, M.; Satzger, G.; Fromm, H.
2016. 24th European Conference on Information Systems, ECIS 2016; Bogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016., Association for Information Systems (AIS)
Fromm, H.; Satzger, G.; Setzer, T.
2016. Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS-49), Kauai, Hawaii, January 5-8, 2016. Ed.: T.X. Bui, 1556, IEEE Computer Society. doi:10.1109/HICSS.2016.196
Stryja, C.; Fromm, H.; Ried, S.; Jochem, P.; Fichtner, W.
2015. Exploring Services Science, IESS 2015, 6th International Conference, Porto, Portugal, 4th - 6th February 2015 Proceedings. Ed.: H. Nóvoa, 109–122, Springer. doi:10.1007/978-3-319-14980-6_9
Kunze von Bischhoffshausen, J.; Paatsch, M.; Reuter, M.; Satzger, G.; Fromm, H.
2015. 17th IEEE Conference on Business Informatics (CBI), 13th - 16th July, 2015, Lisbon, Portugal. Vol. 1, 68–76, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2015.38
Schmitz, B.; Gitzel, R.; Fromm, H.; Setzer, T.; Isaksson, A.
2015. Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015. Ed.: R. Görlitz, 113–122, KIT Scientific Publishing
Kohler, M.; Hottum, P.; Fromm, H.; Satzger, G.
2015. Phasenübergreifendes Service Life Cycle Management zur Steigerung der Dienstleistungsproduktivität. Messung, Bewertung und Steigerung - konzeptionelle und praxisbezogene Ansätze. Hrsg.: W. Ganz, 66–90, Fraunhofer Verlag
Kohler, M.; Feldmann, N.; Kimbrough, S. O.; Fromm, H.
2014. International journal of information system modeling and design, 5 (2), 1–21
Schmitz, B.; Kieninger, A.; Satzger, G.; Fromm, H.
2014. Exploring Services Science - 5th International Conference (IESS’14), Geneva, Schweiz, February 5-7, 2014. Ed.: M. Snene, 108–123, Springer-Verlag. doi:10.1007/978-3-319-04810-9_9
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2014. Exploring Services Science - 5th International Conference (IESS’14), Geneva, Schweiz, February 5-7, 2014. Ed.: M. Snene, 56–71, Springer-Verlag. doi:10.1007/978-3-319-04810-9_5
Goldberg, M.; Kieninger, A.; Fromm, H.
2014. IEEE 16th Conference on Business Informatics (CBI’14), Geneva, Schweiz, July 14-17, 2014, 101–107, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2014.43
Stryja, C.; Hottum, P.; Fromm, H.
2014. Advances in The Human Side of Service Engineering - 5th International Conference on Applied Human Factors and Ergonomics (AHFE’14), Krakow, Poland, July 19-23, 2014. Ed.: L. Freund, 186–198, AHFE
Fromm, H.; Bloehdorn, S.
2014. Enterprise-Integration : Auf dem Weg zum kollaborativen Unternehmen. Ed.: G. Schuh, 107–124, Vieweg Verlag. doi:10.1007/978-3-642-41891-4_9
Feldmann, N.; Kohler, M.; Kimbrough, S. O.; Fromm, H.
2013. Exploring Services Science : 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings. Ed.: J. F. e Cunha ..., 73–85, Springer-Verlag. doi:10.1007/978-3-642-36356-6_6
Kieninger, A.; Berghoff, F.; Fromm, H.; Satzger, G.
2013. Exploring Services Science : 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings. Ed.: J. F. e Cunha ..., 170–185, Springer-Verlag. doi:10.1007/978-3-642-36356-6_13
Stryja, C.; Kohler, M.; Fromm, H.
2013. 6th Annual Conference of the Academy of Innovation and Entrepreneurship (AIE 2013) : Innovation and Entrepreneurship for Inclusive and Sustainable Development, Oxford, United Kingdom, 29-30 August 2013, Conference Proceedings
Goldberg, M.; Kieninger, A.; Fromm, H.
2013. 22nd Annual Frontiers in Service Conference, Taipeh, Taiwan, July 4-7 2013
Kohler, M.; Neus, A.; Fromm, H.
2012. Proceedings of the 5th Annual Conference of the Academy of Innovation and Entrepreneurship, AIE 2012, Macau, China, 8th - 10th June 2012
Fromm, H.; Hottum, P.
2012. The Future of Services in a Connected World. Fifth annual EurOMA Service Operations Management Forum, 19.-20. September 2012, Cambridge, UK
Fromm, H.; Habryn, F.; Satzger, G.
2012. Globalization of Professional Services: Innovative Strategies, Successful Processes, Inspired Talent Management, and First-Hand Experiences. Ed.: U. Bäumer, 139–149, Springer-Verlag. doi:10.1007/978-3-642-29181-4_13
Fromm, H.
2007. VDI-Berichte, 1989, 27–33
Fromm, H.
2006. Praxishandbuch innovative Beschaffung : Wegweiser für den strategischen und operativen Einkauf. Hrsg.: U. Arnold, Wiley-VCH Verlag
Fromm, H.
2006. Unternehmer beraten Unternehmen : So machen die besten Companys Ihr Unternehmen fit. Hrsg.: J. Knoblauch, 101–118, Gabal
Penner, H.; Fromm, H.
1972. Zeitschrift für Lebensmitteluntersuchung und Forschung, 150, 84–87