Dr. Niklas Kühl
- Head of Applied AI in Services Lab
- Digital Service Innovation
Room 4B-05, Building 05.20
+49 721 608-43998 
kuehlPjw5∂kit edu
Kaiserstr. 89
D - 76133 Karlsruhe
Activities
Interests
- Artificial Intelligence in Service Systems
- Needmining
/ Customer Needs / Needfinding - Applied Machine Learning & Natural Language Processing
- Fairness in Applied Machine Learning
- Human-AI Collaboration
- Twitter Analytics
- E-Mobility: Services, Business Models & Standards
Theses
If you are interested in writing a Bachelor or Master thesis, feel free to contact me at anytime.
Teaching at KSRI & IISM
- Artificial Intelligence in Service Systems (WS18/19, WS19/20, WS20/21)
- Service Design Thinking (WS18/19)
- Service Analytics A (SS17, SS18)
- Foundations of Digital Services [former eServices] (SS15, SS16, SS17, SS18, SS19, SS20)
- Business and IT Service Management (WS14/15)
- Practical seminars (SS14-WS18/19)
Teaching at Hector Business School
- Artificial Intelligence in Service Systems (Intake 2020)
Teaching at AIFB
- Programming I: Java (WS12/13, WS13/14, WS14/15, WS15/16, WS16/17)
- Advanced Programming (SS13, SS14, SS15, SS16)
Curriculum Vitae
- October 2007 to April 2011: Bachelor of Science in Business Engineering at KIT (Bachelorthesis: "A process and optimization model for the prototyping management at Porsche AG")
- April 2011 to April 2014: Master of Science in Business Engineering at KIT (Masterthesis: "Analysis of IT concepts of electric mobility services")
- October 2012 - April 2017: Research Associate at AIFB
- Since August 2014 - July 2017: Research Associate at KSRI
- Since August 2017: Head of Applied AI in Services Lab at KSRI and IISM
- December 2018 - March 2019: Research stays at the University of Auckland , MIT-IBM Watson AI Lab , Wharton School of UPenn
- Since February 2020: IBM Global Business Services; Artificial Intelligence Practice
Community Services
- Conference chair at IESS 2018 and IESS 2020
- Minitrack Chair at HICSS
- Service Analytics
- Optimization of and the use of IT for healthcare processes
- Reviewer at BISE, ICIS, ECIS and HICSS
Awards
- IBM Best Paper Award 2018 and 2019
- Faculty Teaching Award 2015, 2016 and 2019
- DAAD International Collaboration Package 2015 and 2019
2021
Conference Papers
Designing Chemical Emergency Response Systems Based on Open Data.
Enders, T.; Kühl, N.; Walk, J.; Muff, M.
2021. Hawaii International Conference on Systems Sciences (HICSS-54), January 5-8, 2021
Enders, T.; Kühl, N.; Walk, J.; Muff, M.
2021. Hawaii International Conference on Systems Sciences (HICSS-54), January 5-8, 2021
Switching Scheme: A Novel Approach for Handling Incremental Concept Drift in Real-World Data Sets.
Baier, L.; Kellner, V.; Kühl, N.; Satzger, G.
2021. Hawaii International Conference on Systems Sciences (HICSS-54), January 5-8, 2021
Baier, L.; Kellner, V.; Kühl, N.; Satzger, G.
2021. Hawaii International Conference on Systems Sciences (HICSS-54), January 5-8, 2021
Sequential Transfer Machine Learning in Networks: Measuring the Impact of Data and Neural Net Similarity on Transferability.
Hirt, R.; Srivastava, A.; Berg, C.; Kühl, N.
2021. Hawaii International Conference on Systems Sciences (HICSS-54), January 5-8, 2021
Hirt, R.; Srivastava, A.; Berg, C.; Kühl, N.
2021. Hawaii International Conference on Systems Sciences (HICSS-54), January 5-8, 2021
“Healthy surveillance”: Designing a concept for privacy-preserving mask recognition AI in the age of pandemics.
Kühl, N.; Martin, D.; Wolff, C.; Volkamer, M.
2021. Hawaii International Conference on Systems Sciences (HICSS-54), January 5-8, 2021
Kühl, N.; Martin, D.; Wolff, C.; Volkamer, M.
2021. Hawaii International Conference on Systems Sciences (HICSS-54), January 5-8, 2021
2020
Journal Articles
Utilizing Concept Drift for Measuring the Effectiveness of Policy Interventions: The Case of the COVID-19 Pandemic.
Baier, L.; Kühl, N.; Schöffer, J.; Satzger, G.
2020. European journal of information systems
Baier, L.; Kühl, N.; Schöffer, J.; Satzger, G.
2020. European journal of information systems
How to Conduct Rigorous Supervised Machine Learning in Information Systems Research: The Supervised Machine Learning Reportcard [in press].
Kühl, N.; Hirt, R.; Baier, L.; Schmitz, B.; Satzger, G.
2020. Communications of the Association for Information Systems
Kühl, N.; Hirt, R.; Baier, L.; Schmitz, B.; Satzger, G.
2020. Communications of the Association for Information Systems
Will the Customers Be Happy? Identifying Unsatisfied Customers from Service Encounter Data.
Baier, L.; Kühl, N.; Schüritz, R.; Satzger, G.
2020. Journal of service management. doi:10.1108/JOSM-06-2019-0173
Baier, L.; Kühl, N.; Schüritz, R.; Satzger, G.
2020. Journal of service management. doi:10.1108/JOSM-06-2019-0173
Conference Papers
DEAL: Deep Evidential Active Learning for Image Classification.
Hemmer, P.; Kühl, N.; Schöffer, J.
2020. 19th IEEE International Conference On Machine Learning And Applications, December, Miami, Florida, December 14-17, 2020
Hemmer, P.; Kühl, N.; Schöffer, J.
2020. 19th IEEE International Conference On Machine Learning And Applications, December, Miami, Florida, December 14-17, 2020
An Uncertainty-based Human-in-the-loop System for Industrial Tool Wear Analysis.
Treiss, A.; Walk, J.; Kühl, N.
2020. Proceedings of the European Conference on Machine Learning and Principles and Practice of Knowledge Discovery in Databases 2020, 14-18 September 2020, Ghent, Belgium
Treiss, A.; Walk, J.; Kühl, N.
2020. Proceedings of the European Conference on Machine Learning and Principles and Practice of Knowledge Discovery in Databases 2020, 14-18 September 2020, Ghent, Belgium
How to Learn from Others: Transfer Machine Learning with Additive Regression Models to Improve Sales Forecasting.
Hirt, R.; Kühl, N.; Peker, Y.; Satzger, G.
2020. 22nd IEEE Conference on Business Informatics, CBI 2020, Antwerp, Belgium, 22 - 24 June 2020, 20–29, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI49978.2020.00010
Hirt, R.; Kühl, N.; Peker, Y.; Satzger, G.
2020. 22nd IEEE Conference on Business Informatics, CBI 2020, Antwerp, Belgium, 22 - 24 June 2020, 20–29, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI49978.2020.00010
A network-based transfer learning approach to improve sales forecasting of new products.
Karb, T.; Kühl, N.; Hirt, R.; Glivici-Cotruță, V.
2020. European Conference on Information Systems (ECIS) - Marrakech, Marocco, June 15 - 17, 2020
Karb, T.; Kühl, N.; Hirt, R.; Glivici-Cotruță, V.
2020. European Conference on Information Systems (ECIS) - Marrakech, Marocco, June 15 - 17, 2020
Handling Concept Drift for Predictions in Business Process Mining.
Baier, L.; Reimold, J.; Kühl, N.
2020. 2020 IEEE 22nd Conference on Business Informatics : CBI 2020 : Antwerp, Belgium, 22-24 June 2020 : proceedings. Vol. 1, 76–83, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI49978.2020.00016
Baier, L.; Reimold, J.; Kühl, N.
2020. 2020 IEEE 22nd Conference on Business Informatics : CBI 2020 : Antwerp, Belgium, 22-24 June 2020 : proceedings. Vol. 1, 76–83, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI49978.2020.00016
Engineering Industrial Service Systems : Design and Evaluation of System-Oriented Service Delivery.
Wolff, C.; Kühl, N.; Satzger, G.
2020. Proceedings of the 15th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2020), Kristiansand, N, November 2020
Wolff, C.; Kühl, N.; Satzger, G.
2020. Proceedings of the 15th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2020), Kristiansand, N, November 2020
System-wide Learning in Cyber-Physical Service Systems: A Research Agenda.
Martin, D.; Kühl, N.; Bischhoffshausen, J. K. von; Satzger, G.
2020. Designing for Digital Transformation. Co-Creating Services with Citizens and Industry - 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, December 2–4, 2020. Ed.: S. Hofmann, 457–468, Springer. doi:10.1007/978-3-030-64823-7_44
Martin, D.; Kühl, N.; Bischhoffshausen, J. K. von; Satzger, G.
2020. Designing for Digital Transformation. Co-Creating Services with Citizens and Industry - 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, December 2–4, 2020. Ed.: S. Hofmann, 457–468, Springer. doi:10.1007/978-3-030-64823-7_44
Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-method for Predicting Industrial Costs of Downtime.
Wolff, C.; Kühl, N.; Satzger, G.
2020. International Conference on Exploring Services Science, Porto, Portugal, 5 - 7 Februar 2020. Ed.: H. Nóvoa, 92–106, Springer International Publishing. doi:10.1007/978-3-030-38724-2_7
Wolff, C.; Kühl, N.; Satzger, G.
2020. International Conference on Exploring Services Science, Porto, Portugal, 5 - 7 Februar 2020. Ed.: H. Nóvoa, 92–106, Springer International Publishing. doi:10.1007/978-3-030-38724-2_7
Handling Concept Drifts in Regression Problems – the Error Intersection Approach.
Baier, L.; Hofmann, M.; Kühl, N.; Mohr, M.; Satzger, G.
2020. Proceedings of 15th International Conference on Wirtschaftsinformatik, 2020, Potsdam, Germany
Baier, L.; Hofmann, M.; Kühl, N.; Mohr, M.; Satzger, G.
2020. Proceedings of 15th International Conference on Wirtschaftsinformatik, 2020, Potsdam, Germany
Half-empty or half-full? A Hybrid Approach to Predict Recycling Behavior of Consumers to Increase Reverse Vending Machine Uptime.
Walk, J.; Hirt, R.; Kühl, N.; Hersløv, E. R.
2020. Exploring Service Science : 10th International Conference on Exploring Service Science, IESS 2020, Porto, Portugal, February 05-07, 2020. Proceedings. Ed.: H. Nóvoa, Springer International Publishing. doi:10.1007/978-3-030-38724-2_8
Walk, J.; Hirt, R.; Kühl, N.; Hersløv, E. R.
2020. Exploring Service Science : 10th International Conference on Exploring Service Science, IESS 2020, Porto, Portugal, February 05-07, 2020. Proceedings. Ed.: H. Nóvoa, Springer International Publishing. doi:10.1007/978-3-030-38724-2_8
Towards Leveraging End-of-Life Tools as an Asset: Value Co-Creation based on Deep Learning in the Machining Industry.
Walk, J.; Kühl, N.; Schäfer, J.
2020. Proceedings of the 53rd Hawaii International Conference on System Sciences (HICSS-53), Grand Wailea, Maui, HI, January 7-10, 2020
Walk, J.; Kühl, N.; Schäfer, J.
2020. Proceedings of the 53rd Hawaii International Conference on System Sciences (HICSS-53), Grand Wailea, Maui, HI, January 7-10, 2020
A New Metric for Lumpy and Intermittent Demand Forecasts: Stock-keeping-oriented Prediction Error Costs.
Martin, D.; Spitzer, P.; Kühl, N.
2020. Proceedings of the 53rd Annual Hawaii International Conference on System Sciences (HICSS-53), Grand Wailea, Maui, HI, January 7-10, 2020
Martin, D.; Spitzer, P.; Kühl, N.
2020. Proceedings of the 53rd Annual Hawaii International Conference on System Sciences (HICSS-53), Grand Wailea, Maui, HI, January 7-10, 2020
Books
Exploring Service Science:10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings.
Nóvoa, H.; Drăgoicea, M.; Kühl, N.
2020. Springer. doi:10.1007/978-3-030-38724-2
Nóvoa, H.; Drăgoicea, M.; Kühl, N.
2020. Springer. doi:10.1007/978-3-030-38724-2
Book Chapters
Artificial Intelligence for Healthcare Logistics: An Overview and Research Agenda [in press].
Reuter-Opperman, M.; Kühl, N.
2020. Artificial Intelligence and Data Mining in Healthcare. Ed.: M. Masmoudi, Springer Nature
Reuter-Opperman, M.; Kühl, N.
2020. Artificial Intelligence and Data Mining in Healthcare. Ed.: M. Masmoudi, Springer Nature
Reports/Preprints
An Uncertainty-based Human-in-the-loop System for Industrial Tool Wear Analysis.
Treiss, A.; Walk, J.; Kühl, N.
2020
Treiss, A.; Walk, J.; Kühl, N.
2020
“Healthy surveillance”: Designing a concept for privacy-preserving mask recognition AI in the age of pandemics.
Kühl, N.; Martin, D.; Wolff, C.; Volkamer, M.
2020. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000120631
Kühl, N.; Martin, D.; Wolff, C.; Volkamer, M.
2020. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000120631
2019
Journal Articles
Supporting customer-oriented marketing with artificial intelligence: automatically quantifying customer needs from social media [in press].
Kühl, N.; Mühlthaler, M.; Goutier, M.
2019. Electronic markets, 1–17. doi:10.1007/s12525-019-00351-0
Kühl, N.; Mühlthaler, M.; Goutier, M.
2019. Electronic markets, 1–17. doi:10.1007/s12525-019-00351-0
Cognitive computing for customer profiling: meta classification for gender prediction.
Hirt, R.; Kühl, N.; Satzger, G.
2019. Electronic markets, 29 (1), 93–106. doi:10.1007/s12525-019-00336-z
Hirt, R.; Kühl, N.; Satzger, G.
2019. Electronic markets, 29 (1), 93–106. doi:10.1007/s12525-019-00336-z
Literature vs. Twitter: Empirical insights on customer needs in e-mobility.
Kühl, N.; Goutier, M.; Ensslen, A.; Jochem, P.
2019. Journal of cleaner production, 213, 508–520. doi:10.1016/j.jclepro.2018.12.003
Kühl, N.; Goutier, M.; Ensslen, A.; Jochem, P.
2019. Journal of cleaner production, 213, 508–520. doi:10.1016/j.jclepro.2018.12.003
Conference Papers
Do you comply with AI? — Personalized explanations of learning algorithms and their impact on employees’ compliance behavior.
Kühl, N.; Lobana, J.; Meske, C.
2019. Proceedings of the 40th International Conference on Information Systems (ICIS): Paper-A-Thon, AIS eLibrary (AISeL)
Kühl, N.; Lobana, J.; Meske, C.
2019. Proceedings of the 40th International Conference on Information Systems (ICIS): Paper-A-Thon, AIS eLibrary (AISeL)
Analyzing the Impact of Strategic Behavior in System-Oriented Service Delivery.
Wolff, C.; Kimbrough, S. O.; Kühl, N.
2019. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, AIS eLibrary (AISeL)
Wolff, C.; Kimbrough, S. O.; Kühl, N.
2019. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, AIS eLibrary (AISeL)
Designing Useful Transparency to Improve Process Performance - Evidence from an Automated Production Line.
Vössing, M.; Potthoff, F.; Kühl, N.; Satzger, G.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Association for Information Systems (AIS)
Vössing, M.; Potthoff, F.; Kühl, N.; Satzger, G.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Association for Information Systems (AIS)
Design Principles for Human-Computer Collaboration.
Vössing, M.; Lind, M.; Kühl, N.; Satzger, G.
2019. Proceedings of the Workshop on Designing User Assistance in Intelligent Systems, Stockholm, Sweden, 2019. Ed.: S. Morana, 13–15, Karlsruher Institut für Technologie (KIT)
Vössing, M.; Lind, M.; Kühl, N.; Satzger, G.
2019. Proceedings of the Workshop on Designing User Assistance in Intelligent Systems, Stockholm, Sweden, 2019. Ed.: S. Morana, 13–15, Karlsruher Institut für Technologie (KIT)
Service Systems, Smart Service Systems and Cyber-Physical Systems—What’s the difference? Towards a Unified Terminology.
Martin, D.; Hirt, R.; Kühl, N.
2019. 14. Internationale Tagung Wirtschaftsinformatik 2019 (WI 2019), Siegen, Germany, February 24-27
Martin, D.; Hirt, R.; Kühl, N.
2019. 14. Internationale Tagung Wirtschaftsinformatik 2019 (WI 2019), Siegen, Germany, February 24-27
Unterstützung der Wissensarbeit durch Künstliche Intelligenz - Anforderungen an die Gestaltung maschinellen Lernens.
Satzger, G.; Kühl, N.; Martin, A.
2019. 65. GfA Frühjahrskongress 2019, Dresden, 27. Februar - 01. März 2019
Satzger, G.; Kühl, N.; Martin, A.
2019. 65. GfA Frühjahrskongress 2019, Dresden, 27. Februar - 01. März 2019
Automatically Extracting and Analyzing Customer Needs from Twitter: A “Needmining” Prototype.
Kühl, N.; Martin, D.; Satzger, G.
2019. 14. Internationale Tagung Wirtschaftsinformatik 2019 (Wi 2019), Siegen, 23.-27. Februar 2019
Kühl, N.; Martin, D.; Satzger, G.
2019. 14. Internationale Tagung Wirtschaftsinformatik 2019 (Wi 2019), Siegen, 23.-27. Februar 2019
On the Impact of the Customer Base on the Added Value through System-Oriented Service Delivery in Industrial Maintenance [in press].
Wolff, C.; Reuter-Oppermann, M.; Kühl, N.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, January 8-11, 2019
Wolff, C.; Reuter-Oppermann, M.; Kühl, N.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, January 8-11, 2019
Holistic System-Analytics as an Alternative to Isolated Sensor Technology: A Condition Monitoring Use Case.
Martin, D.; Kühl, N.
2019. Proceedings of the 52nd Annual Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, January 8-11, 2019, 1005–1012
Martin, D.; Kühl, N.
2019. Proceedings of the 52nd Annual Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, January 8-11, 2019, 1005–1012
How to Cope with Change? Preserving Validity of Predictive Services over Time.
Baier, L.; Kühl, N.; Satzger, G.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, Januar 8-11, 2019, 1085–1094, University of Hawai’i at Manoa / AIS
Baier, L.; Kühl, N.; Satzger, G.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, Januar 8-11, 2019, 1085–1094, University of Hawai’i at Manoa / AIS
Machine Learning in Artificial Intelligence: Towards a Common Understanding [in press].
Kühl, N.; Goutier, M.; Hirt, R.; Satzger, G.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, Januar 8-11, 2019
Kühl, N.; Goutier, M.; Hirt, R.; Satzger, G.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, Januar 8-11, 2019
Presentations
Applied AI in Services.
Kühl, N.
2019, March 22. Research Presentation (2019), The Wharton School of the University of Pennsylvania, March 22, 2019
Kühl, N.
2019, March 22. Research Presentation (2019), The Wharton School of the University of Pennsylvania, March 22, 2019
Der Aufstieg von KI - Von grenzenlosen Chancen bis zu existenziellen Risiken.
Kühl, N.
2019, July 17. KI goes KMU: Auf die Überholspur? Das „Tanker-Schnellboot-Syndrom“: Von der Chance, große Unternehmen durch Algorithmen, Neuronale Netze und Machine Learning zu überholen (2019), Cologne, Germany, July 17–18, 2019
Kühl, N.
2019, July 17. KI goes KMU: Auf die Überholspur? Das „Tanker-Schnellboot-Syndrom“: Von der Chance, große Unternehmen durch Algorithmen, Neuronale Netze und Machine Learning zu überholen (2019), Cologne, Germany, July 17–18, 2019
Artificial Intelligence in Service Systems.
Kühl, N.
2019, March 22. Wharton School Research Talk (2019), Philadelphia, PA, USA, March 22, 2019
Kühl, N.
2019, March 22. Wharton School Research Talk (2019), Philadelphia, PA, USA, March 22, 2019
How to Learn from Others? A Research Agenda on Transfer Machine Learning for Sales Forecasting.
Hirt, R.; Kühl, N.
2019, February 19. MIT-IBM Watson AI Lab (2019), Cambridge, MA, USA, March 19, 2019
Hirt, R.; Kühl, N.
2019, February 19. MIT-IBM Watson AI Lab (2019), Cambridge, MA, USA, March 19, 2019
2018
Journal Articles
White Spots in Business and IT: An Explorative Study for E-Mobility Services.
Martin, D.; Kühl, N.; Stryja, C.; Haude, J.
2018. World Electric Vehicle Journal, 9 (2). doi:10.3390/wevj9020027
Martin, D.; Kühl, N.; Stryja, C.; Haude, J.
2018. World Electric Vehicle Journal, 9 (2). doi:10.3390/wevj9020027
Conference Proceedings
Exploring Service Science : 9th International Conference (IESS 2018), Karlsruhe, September 19-21, 2018.
Satzger, G.; Patricio, L.; Zaki, M.; Kühl, N.; Hottum, P.
2018. Springer Verlag. doi:10.1007/978-3-030-00713-3
Satzger, G.; Patricio, L.; Zaki, M.; Kühl, N.; Hottum, P.
2018. Springer Verlag. doi:10.1007/978-3-030-00713-3
Conference Papers
Cognition in the Era of Smart Service Systems: Inter-organizational Analytics through Meta and Transfer Learning.
Hirt, R.; Kühl, N.
2018. 39th International Conference on Information Systems, ICIS 2018; San Francisco Marriott MarquisSan Francisco; United States; 13 December 2018 through 16 December 2018, AIS eLibrary (AISeL)
Hirt, R.; Kühl, N.
2018. 39th International Conference on Information Systems, ICIS 2018; San Francisco Marriott MarquisSan Francisco; United States; 13 December 2018 through 16 December 2018, AIS eLibrary (AISeL)
Comfort-as-a-Service: Designing a User-Oriented Thermal Comfort Artifact for Office Buildings.
Laing, S.; Kühl, N.
2018. Thirty Ninth International Conference on Information Systems (ICIS), San Francisco, CA, 13th-16th December 2018, Association for Information Systems (AIS)
Laing, S.; Kühl, N.
2018. Thirty Ninth International Conference on Information Systems (ICIS), San Francisco, CA, 13th-16th December 2018, Association for Information Systems (AIS)
Using Monte-Carlo Simulation to Measure the Business-Relevant Impact of Planning Uncertainty on Field Service Delivery.
Wolff, C.; Vössing, M.; Kühl, N.
2018. Proceedings of the 2018 Winter Simulation Conference, December 9-12 Gothenburg, Sweden
Wolff, C.; Vössing, M.; Kühl, N.
2018. Proceedings of the 2018 Winter Simulation Conference, December 9-12 Gothenburg, Sweden
System-Oriented Service Delivery: The Application of Service System Engineering to Service Delivery.
Wolff, C.; Kühl, N.; Satzger, G.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975
Wolff, C.; Kühl, N.; Satzger, G.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975
Automatically Quantifying Customer Need Tweets : Towards a Supervised Machine Learning Approach.
Kühl, N.; Mühlthaler, M.; Goutier, M.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018
Kühl, N.; Mühlthaler, M.; Goutier, M.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018
Towards Service-oriented Cognitive Analytics for Smart Service Systems.
Hirt, R.; Kühl, N.; Schmitz, B.; Satzger, G.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018
Hirt, R.; Kühl, N.; Schmitz, B.; Satzger, G.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018
Presentations
Artificial Intelligence in Service Systems.
Kühl, N.
2018, December 19. Invited Seminar (2018), University of Auckland, December 19, 2018
Kühl, N.
2018, December 19. Invited Seminar (2018), University of Auckland, December 19, 2018
Künstliche Intelligenz für industrielle Dienstleistungen.
Kühl, N.
2018, October 12. Schmalenbach Arbeitskreis "Unternehmenswachstum und Internationales Management", Karlsruhe, 12.10.2018
Kühl, N.
2018, October 12. Schmalenbach Arbeitskreis "Unternehmenswachstum und Internationales Management", Karlsruhe, 12.10.2018
IGNITE-Talk: How to design successful products and services with Needmining.
Kühl, N.
2018, January 4. 51st Hawaii International Conference on System Sciences (HICSS 2018), Waikoloa, HI, USA, January 3–6, 2018
Kühl, N.
2018, January 4. 51st Hawaii International Conference on System Sciences (HICSS 2018), Waikoloa, HI, USA, January 3–6, 2018
From Goldfish to God: The (dangerous) Growth of AI.
Kühl, N.
2018, June 21. Artificial Intelligence Conference, Canadian-German Chamber of Industry and Commerce (2018), Karlsruhe, Germany, June 21, 2018
Kühl, N.
2018, June 21. Artificial Intelligence Conference, Canadian-German Chamber of Industry and Commerce (2018), Karlsruhe, Germany, June 21, 2018
2017
Conference Papers
Abbildung kognitiver Fähigkeiten mit Metamodellen.
Hirt, R.; Kühl, N.
2017. INFORMATIK 2017, 47. Jahrestagung der Gesellschaft für Informatik, Chemnitz, Deutschland, 25. - 29. September 2017. Hrsg.: Maximilian Eib, 2301–2307, Gesellschaft für Informatik (GI). doi:10.18420/in2017_231
Hirt, R.; Kühl, N.
2017. INFORMATIK 2017, 47. Jahrestagung der Gesellschaft für Informatik, Chemnitz, Deutschland, 25. - 29. September 2017. Hrsg.: Maximilian Eib, 2301–2307, Gesellschaft für Informatik (GI). doi:10.18420/in2017_231
White spots in business and IT : An explorative study for e-mobility services.
Martin, D.; Kühl, N.; Stryja, C.; Haude, J.
2017. 30th International Electric Vehicle Symposium & Exhibition, Stuttgart, Germany, 9th - 11th October 2017
Martin, D.; Kühl, N.; Stryja, C.; Haude, J.
2017. 30th International Electric Vehicle Symposium & Exhibition, Stuttgart, Germany, 9th - 11th October 2017
An End-to-End Process Model for Supervised Machine Learning Classification : From Problem to Deployment in Information Systems.
Hirt, R.; Kühl, N.; Satzger, G.
2017. Designing the Digital Transformation, DESRIST 2017 Research in Progress Proceedings of the 12th International Conference on Design Science Research in Information Systems and Technology, Karlsruhe, Germany, 30th May - 1st June 2017. Ed.: A. Mädche, 55–63, Karlsruher Institut für Technologie (KIT)
Hirt, R.; Kühl, N.; Satzger, G.
2017. Designing the Digital Transformation, DESRIST 2017 Research in Progress Proceedings of the 12th International Conference on Design Science Research in Information Systems and Technology, Karlsruhe, Germany, 30th May - 1st June 2017. Ed.: A. Mädche, 55–63, Karlsruher Institut für Technologie (KIT)
Empirical insights on customer needs in e-mobility product service systems.
Kühl, N.; Goutier, M.; Ensslen, A.; Jochem, P.
2017. GOR-IE Workshop "Approaches on Operations Research and Industrial Ecology for a Sustainable Resource and Energy Management", 9.-10. März 2017, Freiberg
Kühl, N.; Goutier, M.; Ensslen, A.; Jochem, P.
2017. GOR-IE Workshop "Approaches on Operations Research and Industrial Ecology for a Sustainable Resource and Energy Management", 9.-10. März 2017, Freiberg
Business Model Clustering: A network-based approach in the field of e-mobility services.
Engel, C.; Haude, J.; Kühl, N.
2017. Proceedings of the Second KSS Research Workshop : Karlsruhe, Germany, February 2016. Ed.: P. Hottum, 11–25, Karlsruher Institut für Technologie (KIT)
Engel, C.; Haude, J.; Kühl, N.
2017. Proceedings of the Second KSS Research Workshop : Karlsruhe, Germany, February 2016. Ed.: P. Hottum, 11–25, Karlsruher Institut für Technologie (KIT)
Towards a Unified Approach to Identify Business Model Patterns : A Case of E-Mobility Services.
Hunke, F.; Schüritz, R.; Kühl, N.
2017. 8th International Conference on Exploring Service Science, IESS 2017, Rome, Italy, 24th - 26th May 2017. Ed. : M. Dragoicea, 182–196, Springer International Publishing. doi:10.1007/978-3-319-56925-3_15
Hunke, F.; Schüritz, R.; Kühl, N.
2017. 8th International Conference on Exploring Service Science, IESS 2017, Rome, Italy, 24th - 26th May 2017. Ed. : M. Dragoicea, 182–196, Springer International Publishing. doi:10.1007/978-3-319-56925-3_15
Books
Mit Informationstechnologien zu innovativen Dienstleistungen und Geschäftsmodellen in der Elektromobilität : Empirische Studien zu Geschäftsmodellen und IT für Elektromobilitätsdienstleistungen.
Stryja, C.; Kühl, N.; Satzger, G.
2017. Fraunhofer Verlag
Stryja, C.; Kühl, N.; Satzger, G.
2017. Fraunhofer Verlag
Book Chapters
Empirische Studie I : Identifizierung von Elektromobilitätsdienstleistungstypen aus dem Atlas mit Data Mining.
Kühl, N.; Hunke, F.
2017. Mit Informationstechnologien zu innovativen Dienstleistungen und Geschäftsmodellen in der Elektromobilität : Empirische Studien zu Geschäftsmodellen und IT für Elektromobilitätsdienstleistungen. Hrsg.: C. Stryja, 43–51, Fraunhofer Verlag
Kühl, N.; Hunke, F.
2017. Mit Informationstechnologien zu innovativen Dienstleistungen und Geschäftsmodellen in der Elektromobilität : Empirische Studien zu Geschäftsmodellen und IT für Elektromobilitätsdienstleistungen. Hrsg.: C. Stryja, 43–51, Fraunhofer Verlag
PhD Theses
Needmining: automated analytical support for customer need elicitation. PhD dissertation.
Kühl, N.
2017. Karlsruher Institut für Technologie (KIT)
Kühl, N.
2017. Karlsruher Institut für Technologie (KIT)
Presentations
Needmining : Towards a Modern Approach of Need Elicitation.
Kühl, N.
2017. Doctoral Consortium, St. Gallen, Schweiz, 11. - 12. Februar 2017
Kühl, N.
2017. Doctoral Consortium, St. Gallen, Schweiz, 11. - 12. Februar 2017
2016
Journal Articles
Methods to Identify User Needs and Decision Mechanisms for the Adoption of Electric Vehicles.
Ensslen, A.; Kühl, N.; Stryja, C.; Jochem, P.
2016. World Electric Vehicle Journal, 8 (3), 667–678. doi:10.3390/wevj8030673
Ensslen, A.; Kühl, N.; Stryja, C.; Jochem, P.
2016. World Electric Vehicle Journal, 8 (3), 667–678. doi:10.3390/wevj8030673
Conference Papers
"Needs from Tweets" : Towards Deriving Customer Needs From Micro Blog Data.
Kühl, N.; Scheurenbrand, J.; Satzger, G.
2016. Multikonferenz Wirtschaftsinformatik (MKWI) 2016, Band III, Technische Universität Ilmenau, Deutschland, 09. - 11. März 2016. Hrsg.: V. Nissen, 1229–1232, Universitätsverlag
Kühl, N.; Scheurenbrand, J.; Satzger, G.
2016. Multikonferenz Wirtschaftsinformatik (MKWI) 2016, Band III, Technische Universität Ilmenau, Deutschland, 09. - 11. März 2016. Hrsg.: V. Nissen, 1229–1232, Universitätsverlag
Programming for Refugees : An Active Learning Approach for Teaching Java to Heterogeneous Groups.
Kühl, N.; Lehner, J.
2016. Informatik 2016, 46. Jahrestagung der Gesellschaft für Informatik, Klagenfurt, Österreich, 26. - 30. September 2016, 1175–1178, Gesellschaft für Informatik (GI)
Kühl, N.; Lehner, J.
2016. Informatik 2016, 46. Jahrestagung der Gesellschaft für Informatik, Klagenfurt, Österreich, 26. - 30. September 2016, 1175–1178, Gesellschaft für Informatik (GI)
Needmining : Evaluating a Whitelist-Based Assignment Method to Quantify Customer Needs from Micro Blog Data.
Kühl, N.; Goutier, M.
2016. Operations Research Proceedings 2016, Selected Papers of the Annual International Conference of the German Operations Research Society (GOR), Hamburg, Germany, 30th August - 2nd September 2016. Ed.: A. Fink, 165–170, Springer. doi:10.1007/978-3-319-55702-1
Kühl, N.; Goutier, M.
2016. Operations Research Proceedings 2016, Selected Papers of the Annual International Conference of the German Operations Research Society (GOR), Hamburg, Germany, 30th August - 2nd September 2016. Ed.: A. Fink, 165–170, Springer. doi:10.1007/978-3-319-55702-1
Towards Extracting Customer Needs from Incident Tickets in IT Services.
Eckstein, L.; Kühl, N.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 200–207, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2016.30
Eckstein, L.; Kühl, N.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 200–207, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2016.30
Needmining: Identifying micro blog data containing customer needs.
Kühl, N.; Scheurenbrand, J.; Satzger, G.
2016. 24th European Conference on Information Systems, ECIS 2016; Bogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016, Association for Information Systems (AIS)
Kühl, N.; Scheurenbrand, J.; Satzger, G.
2016. 24th European Conference on Information Systems, ECIS 2016; Bogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016, Association for Information Systems (AIS)
Methods to Identify User Needs and Decision Mechanisms for the Adoption of Electric Vehicles.
Ensslen, A.; Kühl, N.; Stryja, C.; Jochem, P.
2016. Proceedings of EVS29 Symposium, Montréal, Québec, Canada, June 19-22, 2016
Ensslen, A.; Kühl, N.; Stryja, C.; Jochem, P.
2016. Proceedings of EVS29 Symposium, Montréal, Québec, Canada, June 19-22, 2016
Needmining: Towards analytical support for service design.
Kühl, N.
2016. Exploring Services Science, 7th International Conference, IESS 2016, Bucharest, RO, May 25-27, 2016. Ed.: T. Borangiu, 187–200, Springer Verlag. doi:10.1007/978-3-319-32689-4_14
Kühl, N.
2016. Exploring Services Science, 7th International Conference, IESS 2016, Bucharest, RO, May 25-27, 2016. Ed.: T. Borangiu, 187–200, Springer Verlag. doi:10.1007/978-3-319-32689-4_14
Presentations
Services for Electric Mobility.
Kühl, N.; Kolz, D.; Cocca, S.
2016. Leitmesse für Elektromobilität eCarTec 2016 im Rahmen der eMove360°, München, Deutschland, 18. - 20. Oktober 2016
Kühl, N.; Kolz, D.; Cocca, S.
2016. Leitmesse für Elektromobilität eCarTec 2016 im Rahmen der eMove360°, München, Deutschland, 18. - 20. Oktober 2016
Needmining : Analytically Identifying Customer Needs for Designing New Services.
Kühl, N.; Satzger, G.
2016. 25th Annual Frontiers in Service Conference, Bergen, Norway, 23rd - 26th June 2016
Kühl, N.; Satzger, G.
2016. 25th Annual Frontiers in Service Conference, Bergen, Norway, 23rd - 26th June 2016
2015
Conference Papers
Entwicklung eines Frameworks zur Beschreibung von Geschäftsmodellen für Elektromobilitätsdienstleistungen.
Stryja, C.; Schüritz, R.; Kühl, N.; Hottum, P.; Satzger, G.
2015. Energiesysteme im Wandel: Evolution oder Revolution? 9. Internationale Energiewirtschaftstagung, IEWT, Wien, Österreich, 11 - 13. Februar 2015, 1–17
Stryja, C.; Schüritz, R.; Kühl, N.; Hottum, P.; Satzger, G.
2015. Energiesysteme im Wandel: Evolution oder Revolution? 9. Internationale Energiewirtschaftstagung, IEWT, Wien, Österreich, 11 - 13. Februar 2015, 1–17
Holistically Defining E-Mobility: A Modern Approach to Systematic Literature Reviews.
Scheurenbrand, J.; Engel, C.; Peters, F.; Kühl, N.
2015. Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015. Ed.: R. Görlitz, 17–27, KIT Scientific Publishing
Scheurenbrand, J.; Engel, C.; Peters, F.; Kühl, N.
2015. Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015. Ed.: R. Görlitz, 17–27, KIT Scientific Publishing
Book Chapters
Dienstleistungen für Elektromobilität : Netzwerke und Allianzen.
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität : Ergebnisse einer Expertenstudie. Hrsg.: S. Lamberth-Cocca, 47–61, Fraunhofer Verlag
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität : Ergebnisse einer Expertenstudie. Hrsg.: S. Lamberth-Cocca, 47–61, Fraunhofer Verlag
Netzwerke und Allianzen.
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität - Ergebnisse einer Expertenstudie, 47–60, Fraunhofer Verlag
Hottum, P.; Kühl, N.; Stryja, C.
2015. Dienstleistungen für Elektromobilität - Ergebnisse einer Expertenstudie, 47–60, Fraunhofer Verlag
Entwurf eines Bewertungsframeworks für IT-gestützte Elektromobilitätsdienstleistungen.
Kühl, N.; Stryja, C.
2015. Dienstleistungsinnovationen für Elektromobilität. Märkte, Geschäftsmodelle, Kooperationen. Hrsg.: D. Beverungen, 25–40, Fraunhofer Verlag
Kühl, N.; Stryja, C.
2015. Dienstleistungsinnovationen für Elektromobilität. Märkte, Geschäftsmodelle, Kooperationen. Hrsg.: D. Beverungen, 25–40, Fraunhofer Verlag
Presentations
Business Models for Electric Mobility Services : Development of a user focused framework.
Schüritz, R.; Kühl, N.; Stryja, C.; Hottum, P.; Satzger, G.
2015. 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9th - 12th July 2015
Schüritz, R.; Kühl, N.; Stryja, C.; Hottum, P.; Satzger, G.
2015. 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9th - 12th July 2015
Identifying Customer Needs Using Micro Blog Data.
Kühl, N.
2015. RESER 2015 Doctoral Colloquium, Roskilde, Denmark, 8th - 9th September 2015
Kühl, N.
2015. RESER 2015 Doctoral Colloquium, Roskilde, Denmark, 8th - 9th September 2015