Gerhard Satzger

Gerhard Satzger

  • Kaiserstr. 89
    Building 05.20, 4. OG
    D-76133 Karlsruhe

Activities

Prof. Dr. Gerhard Satzger is Director at both IISM and KSRI and is leading the research group "Digital Service Innovation".  His career does reflect essential objectives of the KSRI: interdisciplinarity and the interlock between academia and industry:  Gerhard Satzger has managed to switch between both worlds throughout his career.  In addition to his academic qualifications and experience, he can draw upon a long standing record in national and international leadership positions in the IT industry.

His research centers around conceiving and developing digital services and corresponding business models - with a particular focus on human-centric design for services as well as on services that extract value from data via AI.

Curriculum Vitae

Prof. Dr. Satzger has obtained a diploma in Business Engineering from the University of Karlsruhe and an MBA from Oregon State University/USA. In 1993, he completed a Ph.D. program at the University of Giessen, before he earned his “Habilitation” from the University of Augsburg based on his work on „Capital Intensive Services in Global Markets“.

In 1989, Dr. Satzger joined IBM and initially held several consulting and financial management positions. Later, he spent time as assistant professor at the University of Augsburg before returning to IBM Germany as head of controlling in 1998. From 2001 to 2002 he ran the central planning group for IBM Europe/Middle East/Africa, based in Paris. From 2003 onwards, he was CFO of Global Technology Services in Germany - IBM's business unit that includes the IT outsourcing business as well as technical infrastructure projects. In 2008, Dr. Satzger co-founded the Karlsruhe Service Research Institute, a joint institution of IBM and the University of Karlsruhe, as well as the new research group “Digital Service Innovation”. Between 2011 and 2014, Dr. Satzger led a research-prone unit of IBM in Europe (IBM Business Performance Services) and managed global business analytics projects targeting enterprise transformation by enabling data-driven decisions.  Effective August 2014, Dr. Satzger returned to KIT and is serving as director of the institutes IISM and KSRI.

Although spending just parts of his career in academia, Dr. Satzger has authored more than 90 articles in the area of information systems and service science, many published in renowned journals (e.g., Journal of Service Management, Business and Information Systems Engineering, Electronic Markets, Services Industries Journal, International Journal of Cooperative Information Systems, ZfB, ZfbF) and conferences (e.g., ICIS, ICSOC, HICCS, ECIS, IEEE CBI, IESS). He has intensively worked with a variety of industry partners in individual projects and as part of larger research consortia (e.g., ABB, Altran, BASF, Bosch, Ceratizit, Daimler, Festo, HDM, HUK-Coburg, IBM, Plansee, Porsche, RWE, USU, TecAlliance, Trelleborg, Trumpf, and others).

Dr. Satzger has received a variety of awards throughout his career, e.g. fellowship in the German National Academic Foundation, personal research grants from the State of Bavaria and Datev, nomination for IBM’s Golden Circle, the IBM Faculty Award and several recognitions of KIT for teaching quality. He serves on various boards and committees, e.g., the advisory board of the global SUGAR Network for Human-Centered Design, the workgroup “Growth and International Management” of the Schmalenbach-Gesellschaft or the German Association of Law and Informatics (DGRI).

Publications


2023
Conference Papers
Barriers to Data Sharing among Private Sector Organizations
Fassnacht, M. K.; Benz, C.; Heinz, D.; Leimstoll, J.; Satzger, G.
2023. Hawaii International Conference on Systems Sciences (HICSS-56) 
2022
Journal Articles
Conference Papers
Forming Effective Human-AI Teams: Building Machine Learning Models that Complement the Capabilities of Multiple Experts
Hemmer, P.; Schellhammer, S.; Vössing, M.; Jakubik, J.; Satzger, G.
2022. Proceedings of the Thirty-First International Joint Conference on Artificial Intelligence, 2478–2484, International Joint Conferences on Artificial Intelligence Organization (IJCAI). doi:10.24963/ijcai.2022/344
Past, Present and Future of Data Ecosystems Research: A Systematic Literature Review
Heinz, D.; Benz, C.; Fassnacht, M. K.; Satzger, G.
2022. Pacific Asia Conference on Information Systems, PACIS 2022, 5th - 9th July 2022: Proceedings, Association for Information Systems (AIS) 
Why Should I Share? Exploring Benefits of Open Data for Private Sector Organizations
Enders, T.; Satzger, G.; Fassnacht, M. K.; Wolff, C.
2022. PACIS 2022 proceedings : AI-IS-ASIA (artificial intelligence, information systems, in Pacific Asia), AIS eLibrary (AISeL) 
Innovating Smart Product-Service Systems in Manufacturing SMEs: Current Practices, Affordances, and Constraints
Heinz, D.; Park, H.-R.; Benz, C.; Satzger, G.
2022. 24th IEEE Conference on Business Informatics (IEEE CBI 2022), Institute of Electrical and Electronics Engineers (IEEE) Full textFull text of the publication as PDF document
On the Influence of Explainable AI on Automation Bias
Schemmer, M.; Kühl, N.; Benz, C.; Satzger, G.
2022. Proceedings of the 30th European Conference on Information Systems (ECIS), Timișoara, RO, June 18 - 24, 2022, Association for Information Systems (AIS) 
An Affordance-Actualization Perspective on Smart Service Systems
Heinz, D.; Benz, C.; Hunke, F.; Satzger, G.
2022. Proceedings of the 17th International Conference on Wirtschaftsinformatik (WI), [15 S.] Full textFull text of the publication as PDF document
Intelligent Decision Assistance Versus Automated Decision-Making: Enhancing Knowledge Work Through Explainable Artificial Intelligence
Schemmer, M.; Kühl, N.; Satzger, G.
2022. Proceedings of the Hawaii International Conference on Systems Sciences (HICSS-55)  
From Personal Data to Service Innovation – Guiding the Design of New Service Opportunities
Blöcher, K.; Hunke, F.; Satzger, G.; Alt, R.
2022. Proceedings of the 55th Hawaii International Conference on System Sciences 
Book Chapters
Servitization and Digitalization as “Siamese Twins”: Concepts and Research Priorities
Satzger, G.; Benz, C.; Böhmann, T.; Roth, A.
2022. The Palgrave Handbook of Service Management. Ed.: B. Edvardsson, B. Tronvoll, 967–989, Springer International Publishing. doi:10.1007/978-3-030-91828-6_46
2021
Journal Articles
Virtual Sensors
Martin, D.; Kühl, N.; Satzger, G.
2021. Business & information systems engineering, 63 (3), 315–323. doi:10.1007/s12599-021-00689-wFull textFull text of the publication as PDF document
Will the Customers Be Happy? Identifying Unsatisfied Customers from Service Encounter Data
Baier, L.; Kühl, N.; Schüritz, R.; Satzger, G.
2021. Journal of service management, 32 (2), 265–288. doi:10.1108/JOSM-06-2019-0173
Conference Papers
Untangling the Open Data Value Paradox: How Organizations Benefit from Revealing Data
Enders, T.; Benz, C.; Satzger, G.
2021. Innovation Through Information Systems: Volume III: A Collection of Latest Research on Management Issues. Ed.: F. Ahlemann, 200–205, Springer. doi:10.1007/978-3-030-86800-0_15
How to Design IIoT-Platforms your Partners are Eager to Join: Learnings from an Emerging Ecosystem
Guggenberger, T. M.; Hunke, F.; Möller, F.; Eimer, A.-C.; Satzger, G.; Otto, B.
2021. Innovation Through Information Systems: Volume III: A Collection of Latest Research on Management Issues. Ed.: F. Ahlemann, 489–504, Springer. doi:10.1007/978-3-030-86800-0_34
Investigating Modular Reuse as an Underlying Mechanism of Conceptualization during Service Design – the Case of Key Activity Orchestration
Hunke, F.; Thomsen, H.; Satzger, G.
2021. Proceedings of the 54th Hawaii International Conference on System Sciences (HICSS) 
Switching Scheme: A Novel Approach for Handling Incremental Concept Drift in Real-World Data Sets
Baier, L.; Kellner, V.; Kühl, N.; Satzger, G.
2021. Hawaii International Conference on Systems Sciences (HICSS-54), January 5-8, 2021 
Book Chapters
BigDieMo – Ein methodischer Baukasten zur Gestaltung von datenbasierten Dienstleistungen
Hunke, F.; Seebacher, S.; Schymanietz, M.; Genennig, S.; Kühne, B.; Jonas, J.; Satzger, G.; Möslein, K.; Böhmann, T.
2021. Beverungen, Daniel Schumann, Jan Hendrik Stich, Volker Strina, Giuseppe, 265–298, Springer Berlin Heidelberg. doi:10.1007/978-3-662-63099-0_7
2020
Conference Papers
How to Learn from Others: Transfer Machine Learning with Additive Regression Models to Improve Sales Forecasting
Hirt, R.; Kühl, N.; Peker, Y.; Satzger, G.
2020. 22nd IEEE Conference on Business Informatics, CBI 2020, Antwerp, Belgium, 22 - 24 June 2020, 20–29, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI49978.2020.00010
Knowing What to Share: Selective Revealing in Open Data
Enders, T.; Wolff, C.; Satzger, G.
2020. European Conference on Information Systems (ECIS), Marrakesch, Marokko, June 15 - 17 2020 
Engineering Industrial Service Systems : Design and Evaluation of System-Oriented Service Delivery
Wolff, C.; Kühl, N.; Satzger, G.
2020. Designing for Digital Transformation. Co-Creating Services with Citizens and Industry: 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, Kristiansand, Norway, December 2–4, 2020, Proceedings. Ed.: S. Hofmann, 407–419, Springer. doi:10.1007/978-3-030-64823-7_39
System-wide Learning in Cyber-Physical Service Systems: A Research Agenda
Martin, D.; Kühl, N.; Bischhoffshausen, J. K. von; Satzger, G.
2020. Designing for Digital Transformation. Co-Creating Services with Citizens and Industry - 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, December 2–4, 2020. Ed.: S. Hofmann, 457–468, Springer. doi:10.1007/978-3-030-64823-7_44
Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-method for Predicting Industrial Costs of Downtime
Wolff, C.; Kühl, N.; Satzger, G.
2020. International Conference on Exploring Services Science, Porto, Portugal, 5 - 7 Februar 2020. Ed.: H. Nóvoa, 92–106, Springer International Publishing. doi:10.1007/978-3-030-38724-2_7
Handling Concept Drifts in Regression Problems – the Error Intersection Approach
Baier, L.; Hofmann, M.; Kühl, N.; Mohr, M.; Satzger, G.
2020. Proceedings of 15th International Conference on Wirtschaftsinformatik, 2020, Potsdam, Germany Full textFull text of the publication as PDF document
Pathways from Data to Value: Identifying Strategic Archetypes of Analytics-Based Services
Hunke, F.; Seebacher, S.; Schüritz, R.; Satzger, G.
2020. Proceedings of 15th International Conference on Wirtschaftsinformatik (WI), Potsdam, 9 - 11 März 2020. doi:10.30844/wi_2020_j7-hunke
Book Chapters
Service Analytics: Putting the “Smart” in Smart Services
Kühl, N.; Fromm, H.; Schöffer, J.; Satzger, G.
2020. Smart Service Management : Design Guidelines and Best Practices. Ed.: M. Maleshkova; N. Kühl, Axel Springer SE. doi:10.1007/978-3-030-58182-4
2019
Conference Papers
Value Co-Creation in Data-Driven Services: Towards a Deeper Understanding of the Joint Sphere
Schüritz, R.; Farrell, K.; Wixom, B.; Satzger, G.
2019. ICIS 2019 Proceedings: 15-18 December 2019, Munich, Germany, Art.-Nr.: 2202, AIS eLibrary (AISeL) 
Designing Useful Transparency to Improve Process Performance - Evidence from an Automated Production Line
Vössing, M.; Potthoff, F.; Kühl, N.; Satzger, G.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Association for Information Systems (AIS) 
Design Principles for Human-Computer Collaboration
Vössing, M.; Lind, M.; Kühl, N.; Satzger, G.
2019. Proceedings of the Workshop on Designing User Assistance in Intelligent Systems, Stockholm, Sweden, 2019. Ed.: S. Morana, 13–15, Karlsruher Institut für Technologie (KIT) Full textFull text of the publication as PDF document
Not All Tasks Are Alike: Exploring the Effect of Task Representation on User Engagement in Crowd-Based Idea Evaluation
Benz, C.; Zierau, N.; Satzger, G.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Paper: 59, AIS eLibrary (AISeL) 
Automatically Extracting and Analyzing Customer Needs from Twitter: A “Needmining” Prototype
Kühl, N.; Martin, D.; Satzger, G.
2019. 14. Internationale Tagung Wirtschaftsinformatik 2019 (Wi 2019), Siegen, 23.-27. Februar 2019 
How to Cope with Change? Preserving Validity of Predictive Services over Time
Baier, L.; Kühl, N.; Satzger, G.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, Januar 8-11, 2019, 1085–1094, University of Hawai’i at Manoa / AIS Full textFull text of the publication as PDF document
Machine Learning in Artificial Intelligence: Towards a Common Understanding [in press]
Kühl, N.; Goutier, M.; Hirt, R.; Satzger, G.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, Januar 8-11, 2019 
Book Chapters
Geschäftsmodelle 4.0: Big Data und Data-Analytics als Treiber für Dienstleistungsinnovation im deutschen Mittelstand
Hunke, F.; Seebacher, S.; Schymanietz, M.; Jonas, J.; Genennig, S.; Kühne, B.; Schüritz, R.; Satzger, G.; Möslein, K.; Böhmann, T.
2019. Digitale Dienstleistungsinnovationen. Eds.: V. Stich, J. Schumann, D. Beverungen, G. Gudergan, P. Jussen, 167–183, Springer Verlag. doi:10.1007/978-3-662-59517-6_9
Using Employees’ Collective Intelligence for Service Innovation: Theory and Instruments
Feldmann, N.; Fromm, H.; Satzger, G.; Schüritz, R.
2019. Handbook of Service Science, Volume II. Ed.: P. Maglio, 249–284, Springer International Publishing. doi:10.1007/978-3-319-98512-1_12
2018
Journal Articles
Data-driven Service Business Models
Schymanietz, M.; Genennig, S. M.; Hunke, F.; Jonas, J. M.; Kühne, B.; Schüritz, R.; Seebacher, S.; Böhmann, T.; Möslein, K. M.; Satzger, G.
2018. Open Service Lab Notes, (4) Full textFull text of the publication as PDF document
Conference Papers
Teaching innovation in interdisciplinary environments: Toward a design thinking syllabus
Wiesche, M.; Leifer, L.; Uebernickel, F.; Lang, M.; Byler, E.; Feldmann, N.; Garcia-Cifuentes, J. P.; Höltää-Otto, K.; Kelly, K.; Satzger, G.; Suzuki, S.; Thong, C.; Vignoli, M.; Krcmar, H.
2018. SIGED International Conference on Information Systems Education and Research, San Francisco, CA, September 12-13, 2018, Association for Information Systems (AIS) 
To rate or to fund? - The effect of idea evaluation platform design on decision quality and user engagement
Benz, C.; Zierau, N.; Satzger, G.
2018. 39th International Conference on Information Systems, ICIS 2018: Proceedings, Association for Information Systems (AIS) 
System-Oriented Service Delivery: The Application of Service System Engineering to Service Delivery
Wolff, C.; Kühl, N.; Satzger, G.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975 
Towards Service-oriented Cognitive Analytics for Smart Service Systems
Hirt, R.; Kühl, N.; Schmitz, B.; Satzger, G.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018 
2017
Journal Articles
Smart Services
Genennig, S.; Hunke, F.; Jonas, J.; Möslein, K.; Oks, S.; Satzger, G.; Schüritz, R.; Schymanietz, M.; Seebacher, S.
2017. Open Service Lab Notes, (3) 
Retained Organizations in IT Outsourcing: Linking Organization Design to Outsourcing Management Problems
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2017. Business & information systems engineering, 59 (2), 111–124. doi:10.1007/s12599-016-0449-x
Conference Papers
Datatization as the Next Frontier of Servitization : Understanding the Challenges for Transforming Organizations
Schüritz, R.; Seebacher, S.; Satzger, G.; Schwarz, L.
2017. 38th International Conference on Information Systems, Seoul, South Korea, 10th - 13th December 2017 
A Decision Support System Design to Overcome Resistance towards Sustainable Innovations
Stryja, C.; Satzger, G.; Dorner, V.
2017. Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, 5th - 10th June 2017, 2885–2895, AIS eLibrary (AISeL) 
An End-to-End Process Model for Supervised Machine Learning Classification : From Problem to Deployment in Information Systems
Hirt, R.; Kühl, N.; Satzger, G.
2017. Designing the Digital Transformation, DESRIST 2017 Research in Progress Proceedings of the 12th International Conference on Design Science Research in Information Systems and Technology, Karlsruhe, Germany, 30th May - 1st June 2017. Ed.: A. Mädche, 55–63, Karlsruher Institut für Technologie (KIT) 
How to Cultivate Analytics Capabilities Within an Organization? Design and Types of Analytics Competency Centers
Schüritz, R.; Brand, E.; Satzger, G.; Kunze von Bischhoffshausen, J.
2017. Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, 5th - 10th June 2017, 389–404, AIS eLibrary (AISeL) 
More Observations, More Variables or More Quality? - Data Acquisition Strategies to Enhance Uncertainty Analytics for Industrial Service Contracting
Schmitz, B.; Satzger, G.; Gitzel, R.
2017. 8th International Conference on Exploring Service Science, IESS 2017; Rome; Italy; 24 May 2017 through 26 May 2017. Ed. : M. Dragoicea, 159–172, Springer International Publishing. doi:10.1007/978-3-319-56925-3_13
2016
Conference Papers
"Needs from Tweets" : Towards Deriving Customer Needs From Micro Blog Data
Kühl, N.; Scheurenbrand, J.; Satzger, G.
2016. Multikonferenz Wirtschaftsinformatik (MKWI) 2016, Band III, Technische Universität Ilmenau, Deutschland, 09. - 11. März 2016. Hrsg.: V. Nissen, 1229–1232, Universitätsverlag 
Retained Organizations in IT Outsourcing: Adapting IT Service Management for Successful Multi-sourcing Service Integration
Goldberg, M.; Satzger, G.; Fromm, H.
2016. Proceedings of the 24th European Conference of Information Systems, ECIS 2016, June 12-15, 2016, Istanbul, Turkey 
Towards multi-sourcing maturity : A service integration capability model
Goldberg, M.; Satzger, G.
2016. ICIS 2016 : Proceedings of the 2016 International Conference on Information Systems, Dublin, Ireland, 11-14 December 2016, Association for Information Systems (AIS) 
Patterns of Data-Infused Business Model Innovation
Schüritz, R.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 133–142, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2016.23
Towards Extracting Customer Needs from Incident Tickets in IT Services
Eckstein, L.; Kühl, N.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 200–207, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2016.30
Managing Uncertainty in Industrial Full Service Contracts: Digital Support for Design and Delivery
Schmitz, B.; Duffort, F.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 123–132, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2016.22
Adapting it service management for successful multi-sourcing service integration
Goldberg, M.; Satzger, G.; Fromm, H.
2016. 24th European Conference on Information Systems, ECIS 2016; Bogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016., Association for Information Systems (AIS) 
Needmining: Identifying micro blog data containing customer needs
Kühl, N.; Scheurenbrand, J.; Satzger, G.
2016. 24th European Conference on Information Systems, ECIS 2016; Bogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016, Association for Information Systems (AIS) 
Introduction to the service analytics minitrack (Editorial)
Fromm, H.; Satzger, G.; Setzer, T.
2016. Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS-49), Kauai, Hawaii, January 5-8, 2016. Ed.: T.X. Bui, 1556, IEEE Computer Society. doi:10.1109/HICSS.2016.196
2015
Journal Articles
Conference Papers
A Capability Framework for IT Service Integration and Management in Multi-Sourcing
Goldberg, M.; Satzger, G.; Kieninger, A.
2015. 23rd European Conference on Information Systems (ECIS), Münster, Germany, 26-29 May 2015, 1–16, AIS eLibrary (AISeL) 
Entwicklung eines Frameworks zur Beschreibung von Geschäftsmodellen für Elektromobilitätsdienstleistungen
Stryja, C.; Schüritz, R.; Kühl, N.; Hottum, P.; Satzger, G.
2015. Energiesysteme im Wandel: Evolution oder Revolution? 9. Internationale Energiewirtschaftstagung, IEWT, Wien, Österreich, 11 - 13. Februar 2015, 1–17 
An Information System for Sales Team Assignments Utilizing Predictive and Prescriptive Analytics
Kunze von Bischhoffshausen, J.; Paatsch, M.; Reuter, M.; Satzger, G.; Fromm, H.
2015. 17th IEEE Conference on Business Informatics (CBI), 13th - 16th July, 2015, Lisbon, Portugal. Vol. 1, 68–76, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2015.38
Book Chapters
Produktivität und Kundeneinbindung: Analyse der Auswirkungen des Kundenbeitrags für die Dienstleistungsentwicklung
Kohler, M.; Hottum, P.; Fromm, H.; Satzger, G.
2015. Phasenübergreifendes Service Life Cycle Management zur Steigerung der Dienstleistungsproduktivität. Messung, Bewertung und Steigerung - konzeptionelle und praxisbezogene Ansätze. Hrsg.: W. Ganz, 66–90, Fraunhofer Verlag 
2014
Journal Articles
Analytical support for predicting cost in complex service delivery environments
Vogt, A.; Mattfeldt, E. R.; Satzger, G.; Lueders, L.; Piper, M.; Gehb, O.; Jones, W. L.
2014. IBM journal of research and development, 58 (4), 7/1–10. doi:10.1147/JRD.2014.2327301
Conference Papers
Towards the Consideration of Performance Risks for the Design of Service Offers
Schmitz, B.; Kieninger, A.; Satzger, G.; Fromm, H.
2014. Exploring Services Science - 5th International Conference (IESS’14), Geneva, Schweiz, February 5-7, 2014. Ed.: M. Snene, 108–123, Springer Verlag. doi:10.1007/978-3-319-04810-9_9
Transition and Delivery Challenges of Retained Organizations in IT Outsourcing
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2014. Exploring Services Science - 5th International Conference (IESS’14), Geneva, Schweiz, February 5-7, 2014. Ed.: M. Snene, 56–71, Springer Verlag. doi:10.1007/978-3-319-04810-9_5
Forecasting Service Profitability
Blomberg, J.; Boyette, N.; Chandra, A.; Oh, S.; Zhou, R.; Strong, R.; Jones, W.; Gehb, O.; Vogt, A.; Satzger, G.
2014. IEEE International Conference on Services Computing (SCC’14), Anchorage, Alaska/USA, June 27 - July 2, 2014, 370–377, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/SCC.2014.56
2013
Conference Papers
Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers
Kieninger, A.; Straeten, D.; Kimbrough, S.; Schmitz, B.; Satzger, G.
2013. Proceedings of the 11th International Conference on Wirtschaftsinformatik (WI2013), Volume 2, Leipzig, Germany, 27th February - 1st March 2013. Ed.: R. Alt, 1015–1029, Universität Leipzig 
Service Innovation Analytics: Towards Assessment and Monitoring of Innovation Capabilities in Service Firms
Kohler, M.; Feldmann, N.; Habryn, F.; Satzger, G.
2013. Proceedings of the 46th Annual Hawaii International Conference on System Sciences (HICSS), 7-10 Jan. 2013, Grand Wailea, Maui, Hawaii. Ed.: R. H. Sprague, 1347–1356, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/HICSS.2013.477
Simulation-based Quantification of Business Impacts Caused by Service Incidents
Kieninger, A.; Berghoff, F.; Fromm, H.; Satzger, G.
2013. Exploring Services Science : 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings. Ed.: J. F. e Cunha ..., 170–185, Springer Verlag. doi:10.1007/978-3-642-36356-6_13
Incorporating Business Impact into Service Offers - A Procedure to Select Cost-Optimal Service Contracts
Kieninger, A.; Schmitz, B.; Straeten, D.; Satzger, G.
2013. 18th Americas Conference on Information Systems, AMCIS 2012, Seattle, Washington, USA, 9 - 12 August 2012. Ed.: Association for Information Systems, Curran 
2012
Journal Articles
Business Cost Budgets - A Methodology to Incorporate Business Impact into Service Level Agreements
Kieninger, A.; Satzger, G.; Straeten, D.; Schmitz, B.; Balthadzhiev, D.
2012. International journal of service science, management, engineering, and technology, 3 (3), 49–64. doi:10.4018/jssmet.2012070104
Dynamic and goal-based quality management for human-based electronic services
Kern, R.; Thies, H.; Zirpins, C.; Satzger, G.
2012. International journal of cooperative information systems, 21 (1), 3–29. doi:10.1142/S0218843012400011Full textFull text of the publication as PDF document
Conference Papers
A Business Intelligence Approach for Assessing and Monitoring the Return on Interaction in a Customer Intimacy Context
Habryn, F.; Kunze von Bischoffshausen, J.; Satzger, G.
2012. ECIS 2012: 20th European Conference on Information Systems, Barcelona, Spain, June 10-13, 2012 
Books
Book Chapters
Service Analytics - Leveraging Data Across Enterprise Boundaries for Competitive Advantage
Fromm, H.; Habryn, F.; Satzger, G.
2012. Globalization of Professional Services: Innovative Strategies, Successful Processes, Inspired Talent Management, and First-Hand Experiences. Ed.: U. Bäumer, 139–149, Springer Verlag. doi:10.1007/978-3-642-29181-4_13
2011
Journal Articles
Conference Papers
Exploring the "crowd" as enabler of better information quality
Wichmann, P.; Borek, A.; Kern, R.; Woodall, P.; Parlikad, A. K.; Satzger, G.
2011. Proceedings of the 16th International Conference on Information Quality, ICIQ-11, Adelaide, Australia, 17th - 19th November 2011. Ed.: A. Koronios, 302–313, Curran 
People Services: Efficient work processes leveraging the power of the crowd
Satzger, G.; Kern, R.; Pasing, A.; Pfau, G.; Fritz, R.; Alexander S.; Roland, P.
2011. 20th Annual Frontiers in Service Conference, June 30 - July 3, 2011, Columbus/Ohio, USA 
CI Analytics - Assessment and Monitoring of Customer Intimacy in a B2B Context
Satzger, G.; Habryn, F.; Kölmel, B.; Herzig, T.
2011. 20th Annual Frontiers in Service Conference, June 30 - July 3, 2011, Columbus, Ohio 
Towards Service Level Engineering for IT Services - Defining IT Services from a Line of Business Perspective
Kieninger, A.; Balthadzhiev, D.; Schmitz, B.; Satzger, G.
2011. Proceedings of the 2011 Annual SRII Global Conference (SRII 2011), San Jose/California, USA, March 29 2011 - April 2 2011, 759–766, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/SRII.2011.83
Efficient Quality Management of Human-Based Electronic Services Leveraging Group Decision Making
Kern, R.; Thies, H.; Satzger, G.
2011. Proceedings of the 19th European Conference on Information Systems (ECIS 2011), June 9-11, 2011, Helsinki, Finland. Ed.: Virpi Kristiina Tuunainen ..., 1421–1432, Association for Information Systems (AIS) 
The Economics of Service Level Engineering
Kieninger, A.; Westernhagen, J.; Satzger, G.
2011. 44th Hawaii International Conference on System Sciences : (HICSS) ; 4 - 7 Jan. 2011, Koloa, Kauai, Hawaii. Ed.: Ralph H. Sprague, 1–10, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/HICSS.2011.407
Risk-Reward Sharing in IT Service Contracts - A Service System View
Satzger, G.; Kieninger, A.
2011. 44th Hawaii International Conference on System Sciences : (HICSS) ; 4 - 7 Jan. 2011, Koloa, Kauai, Hawaii, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/HICSS.2011.365
2010
Conference Papers
Service Science : der Schlüssel zur Wettbewerbsfähigkeit in der „Industriellen Revolution 2.0“?
Satzger, G.
2010. Mit Dienstleistungen die Zukunft gestalten : Beiträge der 8. Dienstleistungstagung des BMBF. Hrsg.: I. Gatermann, 349–352, Campus-Verlag 
Towards a Model for Measuring Customer Intimacy in B2B Services
Habryn, F.; Blau, B. S.; Satzger, G.; Kölmel, B.
2010. Exploring Services Science - First International Conference (IESS 2010), Geneva, Switzerland, February 17-19, 2010. Revised Papers. Ed.: J.-H. Morin, 1–14, Springer Verlag. doi:10.1007/978-3-642-14319-9_1
Validating results of human-based electronic services leveraging multiple reviewers
Kern, R.; Bauer, C.; Thies, H.; Satzger, G.
2010. Proceedings of the 16th Americas Conference on Information Systems (AMCIS 2010), Lima, Peru, August 12-15, 2010, 525/1–10, AIS eLibrary (AISeL) Full textFull text of the publication as PDF document
Quality Assurance for Human-Based Electronic Services: A Decision Matrix for Choosing the Right Approach
Kern, R.; Thies, H.; Bauer, C.; Satzger, G.
2010. Current trends in web engineering : 10th International Conference on Web Engineering, ICWE 2010 Workshops, Vienna, Austria, July 2010. Ed.: F. Daniel, 421–424, Springer Verlag Full textFull text of the publication as PDF document
Statistical Quality Control for Human-Based Electronic Services
Kern, R.; Thies, H.; Satzger, G.
2010. Service-oriented computing : Proceedings of the 8th International Conference (ICSOC 2010) San Francisco, CA, USA, Dec. 7-10, 2010. Ed.: P. Maglio, 243–257, Springer Verlag Full textFull text of the publication as PDF document
Book Chapters
Principles of Collaborative Innovation : Implementation of Open and Peer-to-Peer Innovation Approaches
Satzger, G.; Neus, A.
2010. Innovation and International Corporate Growth. Ed.: A. Gerybadze, 219–238, Springer Verlag. doi:10.1007/978-3-642-10823-5_14
2009
Conference Papers
Service Science : Das unbekannte Wesen
Satzger, G.; Ganz, W.; Kieninger, A.
2009. Arbeits- und Dienstleistungsforschung als Innovationstreiber : Bilanzen, Herausforderungen, Zukünfte, Fachtagung, 22. Mai 2009. Hrsg.: D. Spath, 126–130, Fraunhofer Verlag 
Rewarding Contribution to Service Network Formation
Conte, T.; Blau, B.; Satzger, G.; Dinther, C. van; Weinhardt, C.
2009. Proceedings of the 1st INFORMS International Conference on Service Science (ICSS09), Hong Kong, China, 6-8 August, 2009, Paper 225/1–8, INFORMS 
Enabling Service Networks Through Contribution-Based Value Distribution
Conte, T.; Blau, B.; Satzger, G.; Dinther, C. van
2009. Proceedings of the 15th Americas Conference on Information Systems, San Francisco, USA, Aug 6-9, 2009, Paper 764 
2008
Conference Papers
Dienstleistungswissenschaft - Anforderungen der Praxis an Dienstleistungsforschung und -lehre
Satzger, G.
2008. Technologie und Dienstleistung: Innovationen in Forschung, Wissenschaft und Unternehmen. Beiträge der 7. Dienstleistungstagung des BMBF. Hrsg.: I. Gatermann, 187–195, Campus-Verlag 
Book Chapters
Service Science: Hype or Cornerstone for Future Success - A Five-Step Roadmap to Clarity
Satzger, G.; Ganz, W.; Kremer, A.
2008. New horizons for the role and production of services: RESER 2008 - programme and abstracts; September 25th - 26th 2008, Stuttgart, Germany. Ed.: W. Ganz, 4 S., Fraunhofer IRB Verlag 
1999
Journal Articles
Leasing, Steuern und Intermediäre
Satzger, G.
1999. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, 51 (4), 325–349 
Electronic Commerce: Ein Instrument zur Steuergestaltung?
Satzger, G.
1999. Wirtschaftsinformatik, 41 (1), 40–47 
Leasing selbstgenutzter Wohnimmobilien
Buhl, H. U.; Hinrichs, J.; Satzger, G.; Schneider, J.
1999. Die Betriebswirtschaft, 59 (3), 316–331 
Conference Papers
Integrierte Rendite-/Risikosteuerung auf Basis gewichteter Kapitalkosten?
Satzger, G.; Reitwiesner, B.
1999. Elektronische Dienstleistungswirtschaft und Financial Engineering: 2. internationale FAN-Tagung 1999. Hrsg.: M. Steiner, 113–138, Schüling 
Die Besteuerung des internationalen elektronischen Handels und deren Auswirkungen auf Leistungsangebote und Standortentscheidungen
Satzger, G.
1999. Managementinstrumente und -konzepte: Entstehung, Verbreitung und Bedeutung für die Betriebswirtschaftslehre; Tagungsband der 60. Jahrestagung, Wien vom 2. - 6. Juni 1998. Hrsg.: A. Egger, 225–240, Schäffer-Poeschel 
Book Chapters
Informations- und Kommunikationskosten
Satzger, G.; Huther, A.
1999. Kosten-Controlling: neue Methoden und Inhalte. Hrsg.: T. M. Fischer, 479–505, Schäffer-Poeschel 
1997
Journal Articles
Conference Papers
Electronic Commerce in an International Environment - A Tax Perspective
Satzger, G.
1997. Global business in the information age: proceedings of the 23rd Annual EIBA Conference, Stuttgart, December 14 - 16, 1997. Ed.: K. Macharzina, 231–247, EXTEC 
System Integration in Information Technology : An Intermediation Rather Than a Procurement Task
Satzger, G.
1997. ECIS 1997 : Proceedings of the 5th European Conference on Information Systems : University College Cork, Cork, Ireland, Volume 1, 19th - 21st June 1997. Ed.: R. Galliers, 1–13, Cork Publ. Ltd 
1995
Journal Articles
Die Gestaltung von Rücknahmegeschäften aus finanzwirtschaftlicher Sicht
Satzger, G.
1995. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, 47 (6), 558–574 
Conference Papers
An Optimization Approach Integrating Technical and Financial Objectives
Buhl, H. U.; Satzger, G.; Wirth, A.
1995. Proceedings of the 3rd European Conference on Information Systems ECIS ’95: Athens - Greece, June 1-3, 1995, Vol. 1. Ed.: G. Doukidis, 535–545, Print Xpress 
1994
Journal Articles
Integrierte Entscheidungsunterstützung für die Hardwareplanung
Satzger, G.; Wirth, A.
1994. Wirtschaftsinformatik, 36 (6), 535–545 
Book Chapters
Die Integration technischer und betriebswirtschaftlicher Aspekte im Technologiemanagement, dargestellt am Beispiel der Hardware-Bereitstellung
Buhl, H. U.; Satzger, G.; Wirth, A.
1994. Technologiemanagement und Technologien für das Management: an der Universität Stuttgart 1993. Hrsg.: E. Zahn, 41–56, Schäffer-Poeschel 
1993
Journal Articles
Investitionsentscheidungen bei physisch verschleißfreien Investitionsgütern
Buhl, H. U.; Satzger, G.; Wirth, A.
1993. Zeitschrift für Betriebswirtschaft, 63 (5), 471–485 
Conference Papers
MIPS - An Interactive Decision Support System for Hardware Investment Planning
Buhl, H. U.; Satzger, G.; Wirth, A.
1993. Operations research ’92: extended abstracts of the 17th Symposium on Operations Research held at the Universität der Bundeswehr Hamburg at August 25 - 28, 1992. Ed.: A. Karmann, 285–288, Physica-Verl 
1990
Journal Articles
Mentorenprogramme
Satzger, G.
1990. Die Betriebswirtschaft, 50 (4), 555–556