Publications
2013
Service Innovation Analytics: Towards Assessment and Monitoring of Innovation Capabilities in Service Firms
Kohler, M.; Feldmann, N.; Habryn, F.; Satzger, G.
2013. Proceedings of the 46th Annual Hawaii International Conference on System Sciences (HICSS), 7-10 Jan. 2013, Grand Wailea, Maui, Hawaii. Ed.: R. H. Sprague, 1347–1356, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/HICSS.2013.477
Kohler, M.; Feldmann, N.; Habryn, F.; Satzger, G.
2013. Proceedings of the 46th Annual Hawaii International Conference on System Sciences (HICSS), 7-10 Jan. 2013, Grand Wailea, Maui, Hawaii. Ed.: R. H. Sprague, 1347–1356, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/HICSS.2013.477
2012
Service Analytics - Leveraging Data Across Enterprise Boundaries for Competitive Advantage
Fromm, H.; Habryn, F.; Satzger, G.
2012. Globalization of Professional Services: Innovative Strategies, Successful Processes, Inspired Talent Management, and First-Hand Experiences. Ed.: U. Bäumer, 139–149, Springer-Verlag. doi:10.1007/978-3-642-29181-4_13
Fromm, H.; Habryn, F.; Satzger, G.
2012. Globalization of Professional Services: Innovative Strategies, Successful Processes, Inspired Talent Management, and First-Hand Experiences. Ed.: U. Bäumer, 139–149, Springer-Verlag. doi:10.1007/978-3-642-29181-4_13
Customer intimacy analytics : leveraging operational data to assess customer knowledge and relationships and to measure their business impact. PhD dissertation
Habryn, F.
2012. KIT Scientific Publishing. doi:10.5445/KSP/1000028159
Habryn, F.
2012. KIT Scientific Publishing. doi:10.5445/KSP/1000028159
A Business Intelligence Approach for Assessing and Monitoring the Return on Interaction in a Customer Intimacy Context
Habryn, F.; Kunze von Bischoffshausen, J.; Satzger, G.
2012. ECIS 2012: 20th European Conference on Information Systems, Barcelona, Spain, June 10-13, 2012
Habryn, F.; Kunze von Bischoffshausen, J.; Satzger, G.
2012. ECIS 2012: 20th European Conference on Information Systems, Barcelona, Spain, June 10-13, 2012
2011
CI Analytics - Assessment and Monitoring of Customer Intimacy in a B2B Context
Satzger, G.; Habryn, F.; Kölmel, B.; Herzig, T.
2011. 20th Annual Frontiers in Service Conference, June 30 - July 3, 2011, Columbus, Ohio
Satzger, G.; Habryn, F.; Kölmel, B.; Herzig, T.
2011. 20th Annual Frontiers in Service Conference, June 30 - July 3, 2011, Columbus, Ohio
2010
Towards a Model for Measuring Customer Intimacy in B2B Services
Habryn, F.; Blau, B. S.; Satzger, G.; Kölmel, B.
2010. Exploring Services Science - First International Conference (IESS 2010), Geneva, Switzerland, February 17-19, 2010. Revised Papers. Ed.: J.-H. Morin, 1–14, Springer-Verlag. doi:10.1007/978-3-642-14319-9_1
Habryn, F.; Blau, B. S.; Satzger, G.; Kölmel, B.
2010. Exploring Services Science - First International Conference (IESS 2010), Geneva, Switzerland, February 17-19, 2010. Revised Papers. Ed.: J.-H. Morin, 1–14, Springer-Verlag. doi:10.1007/978-3-642-14319-9_1
2009
Towards a Holistic Framework for Describing and Evaluating Business Benefits of a Service Oriented Architecture
Abelein, U.; Habryn, F.; Alexander, B.
2009. EDOCW 2009 - 13th Enterprise Distributed Object Computing Conference Workshops, Auckland, New Zealand, 282–289, Institute of Electrical and Electronics Engineers (IEEE)
Abelein, U.; Habryn, F.; Alexander, B.
2009. EDOCW 2009 - 13th Enterprise Distributed Object Computing Conference Workshops, Auckland, New Zealand, 282–289, Institute of Electrical and Electronics Engineers (IEEE)