Clemens Wolff

  • Kaiserstr. 89

    D - 76133 Karlsruhe


Clemens Wolff studied Industrial Engineering and Management at the Karlsruhe Institute of Technolgy. During his studies, he focussed on data science, service and operations management, as well as transportation. Furthermore, he participated in the Service Design Thinking program at KSRI and wrote his masther thesis in cooperation with ICSI, University of California Berkeley, USA. Since Januar 2017, Clemens is a research associate in the Digital Service Innovation research group headed by Prof. Dr. Gerhard Satzger.


Research Interests:

  • Service Systems Engineering
  • Industrial & Healthcare Analytics
  • Operations Management
  • Applications of Machine Learning



  • Service Analytics A (SoSe 2017)
  • Industrial Services (WS 2016/17, WS 2017/18)
  • Service Design Thinking (WS 2017/18, SoSe 2018, WS 2018/19, SoSe 2019)



  • STEP - Smart Service Technician Scheduling
  • Service-Meister
  • DL2030


Due to the interdisciplinary activities of KSRI researchers publication lists also contain publications that have not explicitly been developed in the course of their activities at KSRI.

Conference Papers
Opening Pandora’s Box? Guiding Organizations Through Selective Open Data Revealing [in press].
Enders, T.; Wolff, C.; Kienzle, L.
2021. Proceedings of 28th Pacific Asia Conference on Information Systems 
Conference Papers
Knowing What to Share: Selective Revealing in Open Data.
Enders, T.; Wolff, C.; Satzger, G.
2020. European Conference on Information Systems (ECIS), Marrakesch, Marokko, June 15 - 17 2020 
Enabling Customer-Centric Emergency Logistics Through Systems Thinking.
Reuter-Oppermann, M.; Wolff, C.
2020. 28th European Conference on Information Systems (ECIS) - Liberty, Equality, and Fraternity in a Digitizing World, Marrakech, MA, June 15 - 17, 2020, AIS eLibrary (AISeL) 
Engineering Industrial Service Systems : Design and Evaluation of System-Oriented Service Delivery.
Wolff, C.; Kühl, N.; Satzger, G.
2020. Designing for Digital Transformation. Co-Creating Services with Citizens and Industry: 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, Kristiansand, Norway, December 2–4, 2020, Proceedings. Ed.: S. Hofmann, 407–419, Springer. doi:10.1007/978-3-030-64823-7_39
Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-method for Predicting Industrial Costs of Downtime.
Wolff, C.; Kühl, N.; Satzger, G.
2020. International Conference on Exploring Services Science, Porto, Portugal, 5 - 7 Februar 2020. Ed.: H. Nóvoa, 92–106, Springer International Publishing. doi:10.1007/978-3-030-38724-2_7
Towards a Unified Understanding of Data-Driven Support for Emergency Medical Service Logistics.
Reuter-Oppermann, M.; Wolff, C.
2020. Hawaii International Conference on System Sciences (HICSS-53), Grand Wailea, Maui, January 7 - 10, 2020. doi:10.24251/HICSS.2020.449
Conference Papers
Analyzing the Impact of Strategic Behavior in System-Oriented Service Delivery.
Wolff, C.; Kimbrough, S. O.; Kühl, N.
2019. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, AIS eLibrary (AISeL) 
On the Impact of the Customer Base on the Added Value through System-Oriented Service Delivery in Industrial Maintenance [in press].
Wolff, C.; Reuter-Oppermann, M.; Kühl, N.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, January 8-11, 2019 
Conference Papers
Towards Enabling Cyber-Physical Systems in Brownfield Environments: Leveraging Environmental Information to Derive Virtual Representations of Unconnected Assets.
Bader, S. R.; Wolff, C.; Vössing, M.; Schmidt, J.-P.
2018. 9th International Conference on Exploring Service Science, IESS 2018; Karlsruhe; Germany; 19 September 2018 through 21 September 2018, 165–176, Springer. doi:10.1007/978-3-030-00713-3_13
Digitalization of Field Service Planning: The Role of Organizational Knowledge and Decision Support Systems.
Vössing, M.; Wolff, C.; Reinerth, V.
2018. Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 138–150, Springer International Publishing. doi:10.1007/978-3-030-00713-3_11
A Framework for the Simulation-Based Estimation of Downtime Costs.
Wolff, C.; Vössing, M.
2018. Exploring Service Science. 9th International Conference (IESS 2018), Karlsruhe, 19. - 21. September 2018. Hrsg.: G. Satzger, 247–260, Springer. doi:10.1007/978-3-030-00713-3 _ 19
Using Monte-Carlo Simulation to Measure the Business-Relevant Impact of Planning Uncertainty on Field Service Delivery.
Wolff, C.; Vössing, M.; Kühl, N.
2018. Proceedings of the 2018 Winter Simulation Conference, December 9-12 Gothenburg, Sweden 
System-Oriented Service Delivery: The Application of Service System Engineering to Service Delivery.
Wolff, C.; Kühl, N.; Satzger, G.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975 
Towards a Technician Marketplace using Capacity-Based Pricing.
Wolff, C.; Vössing, M.; Schmitz, B.; Fromm, H.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018 
Conference Papers
Supporting the Dispatching Process for Maintenance Technicians in Industry 4.0.
Bader, S.; Vössing, M.; Wolff, C.; Walk, J.; Maleshkova, M.
2017. Tagungsband der 9. Konferenz Professionelles Wissensmanagement (Professional Knowledge Management), WM 2017, Karlsruhe, Germany, April 5-7, 2017. Hrsg.: Y. Sure-Vetter, 131–136, RWTH Aachen 
Determining cost-optimal availability for production equipment using service level engineering.
Wolff, C.; Schmitz, B.
2017. 19th IEEE Conference on Business Informatics, CBI 2017; Thessaloniki; Greece; 24 July 2017 through 27 July 2017. Ed.: B. Theodoulidis, 176–185, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI.2017.47
Simulation-based Estimation of Downtime Costs.
Wolff, C.; Vössing, M.
2017. International Conference on Operations Research (OR 2017), Berlin, Germany, September 6–8, 2017